It's a pride thing
We take great pride in not claiming any kind of ITIL compliance. We’re ITIL natives and couldn't dream of building a service desk management system without speaking ITIL. Products that claim they provide support to all ITIL processes are breaking one of the key principles of good product design: you can’t be good at everything. The ITIL processes may very well be a tightly connected family, but that doesn’t mean that one tool fits all family members.
A different approach to service desk management
Tailor your ITIL implementation for a perfect fit. Zendesk Support enables ITIL processes without the typical ITIL tool complexity, so you can put your focus where it counts. And with our flexibility and analytics, you have a system that truly facilitates continuous improvement—the core ITIL tenet.
Zendesk’s IT service desk software puts multi-channel ticketing and employee self-service portals in a single place. IT teams can efficiently track problems, trouble tickets, changes, and assets while still bringing great service to their best customers—other employees.
A timely solution
Zendesk's powerful service management automation tools help:
- IT teams manage incidents, events, problems, and service requests easily
- Solve common user problems faster with pre-defined responses called macros
- Tag issues to report, categorize, and track problems across tickets
- Keep track of phones, computers, monitors, and more by integrating with common IT asset management tools
У нас есть еще много материалов на эту тему (см. ниже).
The benefits of service desk management system are almost unlimited. Learn more about how it can help you give your customers the best ITSM support: