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Zendesk Legal

Welcome to the land of legal eagles.* The information provided here is for Zendesk subscribers and suppliers who have questions about our terms, policies, intellectual property, and compliance.

*No eagles or lawyers were harmed in the making of this web page

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Cookie Policy Effective as of October 1, 2015

Previous Version, No Longer in Effect as of November 1, 2016

Правила использования cookie

Effective as of November 1, 2016, Zendesk, Inc., (“Zendesk”) and its subsidiaries, (collectively, the “Zendesk Group” or “we” or “us” or “our”) have updated our Cookie Policy (“Policy”). For a prior version of our Cookie Policy, click here.

1. Intro

This Cookie Policy (“Policy”) explains that we believe in being open and clear about how we use your information. In the spirit of transparency, this Policy provides detailed information about how and when we use cookies on our Websites. For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy.

2. Does Zendesk use Cookies?

Yes. The Zendesk Group and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Websites has the best possible experience.

3. What is a Cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list here. We update this list quarterly, so there may be additional cookies that are not yet listed. Web beacons, tags and scripts may be used in the Websites or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.

4. Why does Zendesk use Cookies?

When you visit the Websites, we may place a number of cookies in your browser. For example, we use cookies on the Websites to understand visitor and user preferences, improve their experience, and track and analyze usage, navigational and other statistical information. You can control the use of cookies at the individual browser level. If you disable cookies, you may still visit the Websites, but your ability to use some features or areas of the Websites may be limited.

How to disable Cookies

You can generally accept or decline the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;

Click here to learn more about “Incognito” and managing cookie settings in Chrome;

Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or

Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.

The Websites include third party social media features, such as the Facebook Like button, and third party widgets, such as the ‘Share This’ button or interactive mini-programs that run on the Websites. These features may collect your IP address, which page you are visiting on the Websites, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third party company providing it.

We may use any of the following categories of cookies on the Websites as detailed below.

Each cookie falls within one of the four following categories:

Категория Описание

1. Essential Cookies

Essential cookies are sometimes called “strictly necessary” as without them we cannot provide many services that you need on the Websites. For example, essential cookies help remember your preferences as you move around the Websites.

2. Analytics Cookies

These cookies track information about visits to the Websites so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the Websites, which site the user came from, the number of each user’s visits and how long a user stays on the Websites. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.

3. Functionality or Preference Cookies

During your visit to the Websites, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Websites. They also store your preferences when personalizing the Websites to optimize your use of Zendesk, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Websites you will not have to set them again.

4. Targeting or Advertising Cookies

These cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” or “targeted” advertising) on the Websites. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Websites and other websites. For example, these cookies remember which browsers have visited the Websites.

List of Cookies used on the Websites:

Website Name(s) Cookie Name Cookie Purpose Cookie Duration Категория

www.zendesk.com & www.zopim.com

Optimizely

Tracking for A/B testing

10 years

Анализ

www.zendesk.com

Heap

Event tracking to monitor behavior

2 years

Анализ

www.zendesk.com

Mixpanel

Event tracking to monitor behavior

1 year

Анализ

www.zendesk.com

Gauge

High level behavior tracking

2 years

Functionality/ Preference

All Websites

Google Analytics

This web analytics cookie collects information about how visitors use the Websites, which website the user came from, the number of each user’s visits and how long a user stays on the Websites

2 years

Анализ

www.zendesk.com

Livefyre

Visitor authentication for commenting and user reviews

2 years

Essential

www.zendesk.com

Disqus

Visitor authentication for commenting and user reviews

2 years

Essential

www.zendesk.com

Crazy Egg

Analytics Tool that gives us heat maps and click data

5 years

Анализ

www.zendesk.com & www.zopim.com

Adroll

Advertising focused on retargeting

10 years

Targeting/ Advertising

www.zendesk.com

Bizo

Allow advertising via Display, Retargeting and other channels

5 years

Targeting/ Advertising

www.zendesk.com

Convertro

Multichannel analytics platform

13 years

Анализ

www.zendesk.com

Eloqua

Marketing automation software

1 year

Essential

www.zendesk.com

Pardot

Marketing automation software

10 years

Targeting/ Advertising

www.zendesk.com

Quantcast

Advertising

6 months

Targeting/ Advertising

www.zendesk.com

Facebook Connect

Interaction between services

8 hours

Essential

www.zendesk.com & www.zopim.com

Doubleclick

Re-targeting, optimization, reporting and attribution of online adverts

2 years

Targeting/ Advertising

www.zendesk.com

Advertising.com

Advertising Vendor for prospecting

2 years

Targeting/ Advertising

www.zendesk.com

AppNexus

Advertising Vendor for prospecting

1 year

Targeting/ Advertising

www.zendesk.com

Google Adwords Conversion

Advertising pixel for prospecting and retargeting

540 days

Targeting/ Advertising

www.zendesk.com

LiveRamp

Tracking of anonymous user characteristics

180 days

Targeting/ Advertising

www.zendesk.com

Twitter Advertising

Advertising

1.5 years

Essential

www.zendesk.com.ru

Yandex Metrica

Advertising pixel to track conversions
Note: as other suppliers, Yandex uses multiple cookies. The above reflects the objectives of the overall set and of the advertising partner

1 year

Targeting/Advertising

www.zendesk.com and www.bimeanalytics.com

Google Tag Manager

Traffic and visitor behavior measurement

2 years

Анализ

www.zopim.com and www.bimeanalytics.com

Cloudflare

Control over cache of assets

1 year

Essential

www.zopim.com

Rlcdn.com

Ad targeting

10 years

Targeting/ Advertising

www.zopim.com

Smartadserver.com

Advertising

10 years

Targeting/ Advertising

www.zopim.com

Bidswitch

Publisher/Ad Platform

10 years

Targeting/ Advertising

www.zopim.com

Pubmatic

Publisher/Ad Platform

10 Years

Targeting/ Advertising

www.zopim.com

Delivery.swid.switchads.com

Advertising

10 years

Targeting/ Advertising

www.zopim.com

angsryr.com

Targeting/Advertising

10 years

Targeting/ Advertising

www.zopim.com

Adtechus.com

Advertising

10 years

Targeting/ Advertising

www.zopim.com

.adnxs.com

Advertising

10 years

Targeting/ Advertising

www.zopim.com

iLijit.com

Advertising

10 years

Targeting/ Advertising

www.zopim.com

Hubspot

Advertising

10 years

Targeting/ Advertising

www.zopim.com

Wistia

Video Streaming

10 years

Essential

www.bimeanalytics.com

Google Analytics

Session Google Analytics

10 minutes

Анализ

www.bimeanalytics.com

Heap Analytics

Event tracking to monitor behavior

2 years

Анализ

www.bimeanalytics.com

Heap Analytics

Session Heap Analytics

30 min

Анализ

www.bimeanalytics.com

Vimeo

Vimeo video player

2 years

Functionality/ Preference

www.bimeanalytics.com

Google

Google Account – SSO

6 months

Functionality/ Preference

www.bimeanalytics.com

Capterra

Отслеживание конверсий

30 min

Targeting/ Advertising

www.bimeanalytics.com

Website Language

Language settings

30 min

Functionality/ Preference

6. Cookies Subject to Change

The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

7. Cookies Used in Our Services

In addition to using cookies on our Websites as described above, we also use cookies and other tracking technologies in connection with your access to and use of the products and services which we market for subscription on our Websites (our “Services”). How and why we use cookies and other tracking technologies in our Services is further explained in our Master Subscription Agreement found here.

8. Updating This Policy

If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Websites constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of and access to the Websites.

Продолжая пользоваться этим веб-сайтом, вы тем самым соглашаетесь на использование cookie в соответствии с нашими Правилами использования cookie.

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