Customer expectations

Latest stories Page 2

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

Big expectations, small businesses: What customers want Article

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Customer service standards: why they’re important Guide

Customer service standards: why they’re important

Why are customer service standards so important? In an age of rising customer expectations—a time when…

Customer expectations: how to meet rising demands Guide

Customer expectations: how to meet rising demands

Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…

Employee experience: How consumer expectations are shaping the workplace White Paper

Employee experience: How consumer expectations are shaping the workplace

The ubiquity of apps and service across many channels—phone and email, but also chat and platforms…

Quantifying the business impact of customer service in Singapore White Paper

Quantifying the business impact of customer service in Singapore

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

13 ways to be a customer-driven company White Paper

13 ways to be a customer-driven company

Most business leaders understand that focusing on customer needs plays a key role in whether a…

Optimizing the customer experience with Le Tote Article

Optimizing the customer experience with Le Tote

Delivering a seamless omnichannel customer experience is critical to increasing conversions and driving customer loyalty. Research…

The Future of eCommerce Customer Support Webinar Series Article

The Future of eCommerce Customer Support Webinar Series

Part 1: How to Build Omnichannel Customer Support Using the Bombas and Shopify Strategy Uncover and…

The Multi-Channel Customer Care Report Article

The Multi-Channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.…

Turning customer feedback into actionable insights Article

Turning customer feedback into actionable insights

When it comes to startup success stories, Peloton has had an amazing ride. From crowdfunding campaign…

The Value of offering support inside your mobile app Article

The Value of offering support inside your mobile app

Available On-Demand with Mary Wardley If you have a mobile app for your customers, you already…

Meeting the fresh demands of omnichannel customers Infographic

Meeting the fresh demands of omnichannel customers

Happy customers, happy bottom line Guide

Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

Customer Service’s Role in Creating Excellent Retail Experiences White Paper

Customer Service’s Role in Creating Excellent Retail Experiences

Given today’s evolving consumer expectations and the advent of new technologies, customer service is more important…

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery Article

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

Human Resource organizations are at an inflection point. SaaS technologies are enabling them to transform the…

Bright Ideas: HR Customer Stories Article

Bright Ideas: HR Customer Stories

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

5 Ways Customer Support Can Lead the Customer Centricity Charge Article

5 Ways Customer Support Can Lead the Customer Centricity Charge

Creating a customer-centric company takes more than making an investment in the customer service department and…

Manners around the world Infographic

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

The mysterious case of ticket X Guide

The mysterious case of ticket X

Customer service can seem like a scary endeavor. There are ghastly tickets out there in the…