Article

Latest stories Page 7

Why Excel is an ineffective sales tracker (and what to use instead) Article

Why Excel is an ineffective sales tracker (and what to use instead)

It's time to stop formatting endless spreadsheets and invest in a tool that does the work…

How to leverage the exponential smoothing formula for forecasting Article

How to leverage the exponential smoothing formula for forecasting

In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

What is good customer service and does it really matter? Article

What is good customer service and does it really matter?

What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company

3 best practices to cultivate loyalty in customer service Article

3 best practices to cultivate loyalty in customer service

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

How to use sales psychology to increase lead conversion rates Article

How to use sales psychology to increase lead conversion rates

To increase your lead conversion rate, you need to understand how consumer biases play out in…

The gift of apps Article

The gift of apps

This year, the holiday season reminded us we have a healthy appetite, not just for food,…

The Zendesk Customer Experience Trends Report 2020 Article

The Zendesk Customer Experience Trends Report 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

Synchronized service: Citizen and Bulova merge with CX in mind Article

Synchronized service: Citizen and Bulova merge with CX in mind

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

Use your IoT data to create a better customer experience Article

Use your IoT data to create a better customer experience

Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences

Traveling this holiday season? You might be messaging a lot more than usual Article

Traveling this holiday season? You might be messaging a lot more than usual

Travel and hospitality brands are creating unique, scalable customer experiences using messaging

Nailed it: Customer service quotes to get you motivated Article

Nailed it: Customer service quotes to get you motivated

We collected some customer service quotes to look to when the going gets tough

Mastering sales force automation and customer service software integration Article

Mastering sales force automation and customer service software integration

Companies that are looking for integrated solutions for managing their customer’s experience often look to products…

Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer Article

Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer

ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth…

Zendesk legal terms update 2019 Article

Zendesk legal terms update 2019

We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine…

How support data influences customer experience Article

How support data influences customer experience

When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.

New apps to be thankful for Article

New apps to be thankful for

We're closing out November with some great new apps

5 benefits of using AI bots in customer service Article

5 benefits of using AI bots in customer service

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

Using data to amplify the Voice of Customer Article

Using data to amplify the Voice of Customer

Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience

Expanding omnichannel support with WhatsApp Article

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

Is your customer support team ready for the holidays? Article

Is your customer support team ready for the holidays?

As the holidays rapidly approach, companies that want to avoid ending up on their customers’ naughty list are taking stock of their customer service and support departments in advance of the holiday rush