Customer experience analytics for greater customer satisfaction
See how happy your customers really are. Make them happier.
Customer experience analytics is the set of data you collect about the interactions between your customers and your company. Using these analytics, you can answer low-level questions on topics such as product pricing, agent performance, resolution time and website navigation. You can also answer the highest-level question of all: “Are our customers really satisfied?”
Zendesk helps you pull customer insights from and perform analysis on data from all customer touch-points.
Analytics, not anecdotes
The customer never sleeps
Start applying customer experience analytics now
You already have the data. Zendesk Explore is a customer experience analytics tool that makes that data actionable. Get a full view of your contact center operations and optimize how the data can be used for calculating revenue and enhancing customer experiences.
The sooner you put a solution in place to mine the data and create custom dashboards to display it, the greater the customer satisfaction you can build.
У нас есть еще много материалов на эту тему (см. ниже).
There’s a lot more where this came from. Keep exploring the world of customer service and customer experience analytics.