Bring the customer journey full circle
Improve customer satisfaction, productivity, and customer lifetime value.
Improve customer satisfaction
Centralizing your customer conversations allows you to better control the experience with a single and consistent conversation that reduces customer effort and makes these interactions more satisfying for your customers.
With the right context from the right person, teams are more productive while helping customers- this decreases handle times, reduces back-and-forth and increases agent productivity.
And all of this data, from customer request, ticket routing, to assignment, and resolution can all be analyzed to pinpoint areas of productivity improvement.
Retain and upsell customers
Agents can have visibility into your account and opportunity information within Support. This allows agents to tailor their conversations to existing functionality that would benefit customers or even promote something they might be interested in.
Together you build the credibility to strengthen the relationship so you can retain and grow your loyal customers.
Integrate into your CRM
Seamlessly add sales teams
Join Ben Collet, Zendesk’s own Global Director of Customer Advocacy, in conversation with leaders from our sales and finance departments about how they’ve created a seamless cross-departmental experience for our customers, such as fielding: sales inquiries, billing adjustments, product questions, and other operational requests.
During this webinar we’ll discuss how unifying these departments within one platform has led to a more efficient and satisfactory experience for our customers while also increasing employee productivity.