Rapidly growing startup LimeBike is bringing its eye-catching, citrus-colored dockless smart bikes to more and more cities, providing a fun, convenient option for "last-mile" transportation needs. Since launching in June 2017, LimeBike has already expanded its service to more than 50 international markets - and shows no signs of slowing.
Despite their rapid growth, they've managed to maintain their commitment to delivering exceptional customer experiences. Their team of 14 agents achieves a 93% CSAT while resolving 25,000+ a month. In this 30-minute on-demand webinar, Lakeysha Hayes, international customer relations manager for LimeBike, shares how her team uses the Zendesk family of products to:
- Scale email, text and phone support for 300,000+ riders
- Respond to 80% of tickets within an hour
- Provide 24/7 multilingual support
This webinar also includes a Zendesk demo and Q&A section.