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Customer Service Management
5 - 10 min.
The types of customer service you should know about
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Customer service management library
<5 min.
Employee experience: How consumer expectations are shaping the workplace
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Customer Service Management
<5 min.
5 fun facts about omnichannel support
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Customer experience
<5 min.
How artificial intelligence is making the customer experience better
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Chat
<5 min.
Using AI for better self-service
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Customer service strategy
<5 min.
Why omnichannel support is no fairytale
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Customer Service Management
10+ min.
Customer feedback: how to hear the voice of the customer
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<5 min.
The 3 types of customer service metrics that matter
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Customer Service Management
<5 min.
The how-to guide to omnichannel support
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Collections
5 - 10 min.
Agility and the total cost of the customer experience
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<5 min.
Your customer base is expanding—is your self-service scaling with it?
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Customer Service Management
<5 min.
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
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Customer Service Management
<5 min.
The Zendesk Benchmark: how established companies win with digital transformation
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Customer Service Management
5 - 10 min.
Customer effort: Work it, so your agents and customers don’t have to
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Customer Service Management
<5 min.
Getting started with Zendesk Guide: strategies and best practices
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Customer Service Management
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How to structure your customer support organization
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Customer Service Management
<5 min.
Implement a world-class customer service solution
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Customer Service Management
5 - 10 min.
The 16 Customer service skills of great customer service agents
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<5 min.
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Customer Service Management
<5 min.
Employee Satisfaction Survey Guide
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<5 min.
Meet Zendesk Explore – Americas
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Analytics
<5 min.
Meet Zendesk Explore – Asia Pacific
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<5 min.
Meet Zendesk Explore – Europe
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<5 min.
Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service
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<5 min.
Your guide to omnichannel support
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<5 min.
13 Ways to be a customer-driven company
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<5 min.
Top 10 help desk metrics
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Customer Service Management
<5 min.
The ROI case for omnichannel support
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<5 min.
Omnichannel support made easy with Zendesk
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Customer Service Management
<5 min.
The Zendesk omnichannel approach
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<5 min.
Improve your self-service with the right metrics
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Customer Service Management
<5 min.
Research links volunteering with happier employees and customers
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<5 min.
Building a best-in-class customer self-service experience
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Customer Service Management
<5 min.
Customer Experience Guide
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<5 min.
Team up on self-service with Team Publishing
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Customer Service Management
<5 min.
How Zola marries modern registries and compassionate customer service with Zendesk
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Customer Service Management
5 - 10 min.
Knowledge management best practices
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Customer Service Management
<5 min.
Moving from platform to best of breed
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Customer Service Management
<5 min.
How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully
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<5 min.
How LimeBike rides past the competition with a world class customer experience
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Customer Service Management
<5 min.
How Dollar Shave Club implemented AI with Zendesk
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Customer Service Management
<5 min.
What’s New at Zendesk: November 2017 – Europe
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Customer Service Management
<5 min.
What’s New at Zendesk: November 2017 – Asia Pacific
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Customer Service Management
<5 min.
What’s New at Zendesk: November 2017-Americas
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<5 min.
Zendesk & Optimizely: Raising the Bar as a Customer Support Leader
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<5 min.
Chatbots and the future of real-time communication
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Customer Service Management
<5 min.
How Evernote does Self-Service with Zendesk
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Customer Service Management
<5 min.
What’s New at Zendesk: August 2017
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Customer Service Management
<5 min.
Reaping the ROI of Multichannel Support and Increased Agent Efficiency
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Customer Service Management
<5 min.
Meet Answer Bot
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Customer Service Management
<5 min.
Conversion Tracking in Chat
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Customer Service Management
<5 min.
Skills-Based Routing in Zendesk Chat
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Customer Service Management
<5 min.
Roles in Zendesk Chat
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Customer Service Management
<5 min.
Support and Chat
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Customer Service Management
<5 min.
Customer satisfaction surveys in Zendesk Support
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Customer Service Management
<5 min.
Ticket Forms in Zendesk Support
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Customer Service Management
<5 min.
Groups in Zendesk Support
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Customer experience
<5 min.
Better customer experiences with omnichannel engagement
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Customer Service Management
<5 min.
Creating a workflow fit for collaboration
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Customer Service Management
<5 min.
Introduction to Zendesk Apps Marketplace
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Customer Service Management
<5 min.
Simplify your support operation as you scale
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Customer Service Management
<5 min.
Zendesk on Zendesk: How we expand support beyond customer service
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Customer Service Management
<5 min.
The Value of offering support inside your mobile app
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Customer Service Management
<5 min.
Forrester: Transform the Contact Center for Customer Service Excellence
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Customer Service Management
<5 min.
Guided demo of Zendesk Chat
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Customer Service Management
<5 min.
Agent Experience Guide
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<5 min.
Agent Life Cycle Guide
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Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center
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Customer Service Management
5 - 10 min.
Customer service: turning transactions into relationships
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Schedules in Zendesk Support
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Customer loyalty
<5 min.
How to Deliver Better Customer Service This Year
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Customer Service Management
<5 min.
A Zendesk cheat sheet for picking your support solution
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Zendesk research: live chat
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Customer loyalty
<5 min.
Zendesk research: Net Promoter Score® (NPS)
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<5 min.
Customer engagement with agile customer care
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Customer experience
<5 min.
Top customer experience with agile customer care
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Customer Service Management
<5 min.
Increase revenue with agile customer care
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Customer Service Management
<5 min.
The value of self-service
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Customer Service Management
<5 min.
In good company: Expand support beyond customer service
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Customer Service Management
<5 min.
Roll out and manage multiple customer service channels
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Analyst reports
<5 min.
From Cost Center to Profit Center: the Potential ROI of Zendesk
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Analyst reports
<5 min.
Forrester’s 2017 Customer Service Trends
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Customer Service Management
<5 min.
7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
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Analyst reports
<5 min.
Gartner’s FrontRunners Quadrant for Help Desk Software
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Customer Service Management
<5 min.
Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
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Customer Service Management
<5 min.
Meeting multichannel customer service expectations
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<5 min.
2017 technology trends in customer support centers
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<5 min.
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<5 min.
Happy customers, happy bottom line
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<5 min.
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<5 min.
Getting started with Zendesk Talk: strategies and best practices
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<5 min.
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<5 min.
The Shifting Mindset: Why You Need to Prioritize HR Service Delivery
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<5 min.
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<5 min.
Bright Ideas: HR Customer Stories
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<5 min.
How to Keep Your Customers Coming Back
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<5 min.
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<5 min.
Nucleus Research: Zendesk yields high ROI for Trustpilot
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C-TRON—a blast from the past
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Context matters: Strategies for empowering agents with more information
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Forrester Research: Use Digital Technologies to Improve Employee Engagement
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<5 min.
ICMI report: Uncover the Hidden Profits in Your Contact Center
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<5 min.
6 Steps to Deploying Chat on Your Website
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Predicting customer satisfaction helps prioritize interactions and prevent churn
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<5 min.
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<5 min.
Zendesk Deep Dive: Customizing Insights Reports and Dashboards
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<5 min.
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Customer Service Management
<5 min.
How to Grow Your Business with Proactive Chat Support
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Zendesk Multibrand
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What’s New in your Zendesk: Scalable support
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<5 min.
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<5 min.
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<5 min.
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How to Provide Great Twitter Customer Service
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<5 min.
How to Provide Great Facebook Customer Service
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Customer Service Management
<5 min.
How Zendesk Does Customer Service
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Customer Service Management
<5 min.
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Customer Service Management
10+ min.
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<5 min.
Do you really need a technical writer for your knowledge base?
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<5 min.
7 strategies for turning angry customers into loyal fans
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Customer Service Management
<5 min.
Customer Service Advice – 16 Lessons Learned
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<5 min.
Winning Customer Service
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<5 min.
7 tools for amazing every customer every time
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CSAT
<5 min.
The Zendesk Customer Service Benchmark
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Customer Service Management
<5 min.
IT Service Desk Scorecard
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Apps and Integrations
10+ min.
Guide to Integrating Zendesk and Salesforce
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<5 min.
Three hidden reasons why good people provide bad service
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Customer Service Management
<5 min.
Morning Mobile Phone Usage
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<5 min.
Zendesk triggers
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<5 min.
Zendesk Email Introduction
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<5 min.
Zendesk Insights: Advanced Analytics & Reporting
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<5 min.
Adding Zendesk Agents
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<5 min.
Zendesk iPad App
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<5 min.
Zendesk for Salesforce Integration
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<5 min.
Zendesk Overview
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<5 min.
7 Effective Keys to Transforming the Customer Experience
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<5 min.
Turning Rants into Raves: How to Capture the Customer’s Heart
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Customer experience
5 - 10 min.
The impact of customer service on customer lifetime value 2013
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Customer Service Management
<5 min.
BYOD Support
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Protect Your IT Assets
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<5 min.
Maintaining World Class Customer Support in a Fast Growing Organization
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Customer Service Management
<5 min.
Simplified IT Service Management
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Help Desk
5 - 10 min.
Five trends impacting the enterprise IT help desk
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Customer Data & Analytics
5 - 10 min.
What is customer experience?
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Customer Service Management
<5 min.
How to recover from a customer service fiasco
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Customer Service Management
<5 min.
Mobile Apps in the Enterprise
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API & Developer Tools
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Matchmaking in the cloud: a perfect marriage of sales and support
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One face of the brand customer support
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10+ min.
How to move beyond email to the cloud
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Customer Service Management
<5 min.