array(3) {
[0]=>
object(WP_Term)#16850 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16849 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Why omnichannel support is no fairytale
array(4) {
[0]=>
object(WP_Term)#16805 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16804 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16803 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
10+ min.
Customer feedback: how to hear the voice of the customer
array(4) {
[0]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(9) "Analytics"
["slug"]=>
string(26) "customer-support-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16849 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Analytics
<5 min.
The 3 types of customer service metrics that matter
array(5) {
[0]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16861 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16850 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The how-to guide to omnichannel support
array(4) {
[0]=>
object(WP_Term)#16805 (10) {
["term_id"]=>
int(4931)
["name"]=>
string(11) "Collections"
["slug"]=>
string(26) "zendesk-library-collection"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5811)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16804 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Collections
5 - 10 min.
Agility and the total cost of the customer experience
array(4) {
[0]=>
object(WP_Term)#16852 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16849 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16861 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Your customer base is expanding—is your self-service scaling with it?
array(4) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
array(4) {
[0]=>
object(WP_Term)#16805 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16804 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16849 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16861 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The Zendesk Benchmark: how established companies win with digital transformation
array(2) {
[0]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
5 - 10 min.
Customer effort: Work it, so your agents and customers don’t have to
array(4) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16849 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16861 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Getting started with Zendesk Guide: strategies and best practices
array(3) {
[0]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Implement a world-class customer service solution
array(4) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
5 - 10 min.
The 16 Customer service skills of great customer service agents
array(3) {
[0]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Experts weigh in on tomorrow’s best CX practices
array(4) {
[0]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The omnichannel revolution webinar series
array(6) {
[0]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4421)
["name"]=>
string(4) "Chat"
["slug"]=>
string(21) "zendesk-products-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5291)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4461)
["name"]=>
string(5) "Guide"
["slug"]=>
string(22) "zendesk-products-guide"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5331)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16844 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#16852 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Chat
<5 min.
Using AI for better self-service
array(5) {
[0]=>
object(WP_Term)#16801 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service
array(5) {
[0]=>
object(WP_Term)#16790 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16844 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The ROI case for omnichannel support
array(4) {
[0]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Building a best-in-class customer self-service experience
array(4) {
[0]=>
object(WP_Term)#16801 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How Zola marries modern registries and compassionate customer service with Zendesk
array(3) {
[0]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
13 Ways to be a customer-driven company
array(4) {
[0]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
5 - 10 min.
Knowledge management best practices
array(3) {
[0]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Knowledge base
<5 min.
Team up on self-service with Team Publishing
array(3) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Moving from platform to best of breed
array(3) {
[0]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully
array(2) {
[0]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Research links volunteering with happier employees and customers
array(3) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(13) "Phone support"
["slug"]=>
string(30) "customer-support-phone-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Phone support
<5 min.
How LimeBike rides past the competition with a world class customer experience
array(3) {
[0]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How Dollar Shave Club implemented AI with Zendesk
array(5) {
[0]=>
object(WP_Term)#16809 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The Zendesk omnichannel approach
array(3) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer service metrics
<5 min.
Improve your self-service with the right metrics
array(4) {
[0]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16790 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
What’s New at Zendesk: November 2017 – Europe
array(4) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
What’s New at Zendesk: November 2017 – Asia Pacific
array(4) {
[0]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
What’s New at Zendesk: November 2017-Americas
array(3) {
[0]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16790 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk & Optimizely: Raising the Bar as a Customer Support Leader
array(5) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4861)
["name"]=>
string(9) "Messaging"
["slug"]=>
string(26) "customer-support-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16801 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Chatbots and the future of real-time communication
array(5) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16790 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How Evernote does Self-Service with Zendesk
array(3) {
[0]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How to structure your customer support organization
array(5) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
What’s New at Zendesk: August 2017
array(5) {
[0]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16801 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Reaping the ROI of Multichannel Support and Increased Agent Efficiency
array(4) {
[0]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16809 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Meet Answer Bot
array(4) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Conversion Tracking in Chat
array(4) {
[0]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Skills-Based Routing in Zendesk Chat
array(4) {
[0]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16809 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Roles in Zendesk Chat
array(4) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Support and Chat
array(3) {
[0]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Customer satisfaction surveys in Zendesk Support
array(3) {
[0]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16809 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Ticket Forms in Zendesk Support
array(3) {
[0]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Groups in Zendesk Support
array(5) {
[0]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16782 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Your guide to omnichannel support
array(5) {
[0]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16798 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16863 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16778 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Omnichannel guides
<5 min.
Omnichannel support made easy with Zendesk
array(6) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(5221)
["name"]=>
string(18) "Omnichannel guides"
["slug"]=>
string(19) "omnichannel-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(6101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16782 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#16777 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Better customer experiences with omnichannel engagement
array(4) {
[0]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Employee Satisfaction Survey Guide
array(2) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Creating a workflow fit for collaboration
array(4) {
[0]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Introduction to Zendesk Apps Marketplace
array(4) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Simplify your support operation as you scale
array(4) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk on Zendesk: How we expand support beyond customer service
array(3) {
[0]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The Value of offering support inside your mobile app
array(4) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(9) "Analytics"
["slug"]=>
string(26) "customer-support-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Analytics
<5 min.
Top 10 help desk metrics
array(4) {
[0]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Forrester: Transform the Contact Center for Customer Service Excellence
array(5) {
[0]=>
object(WP_Term)#16814 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Guided demo of Zendesk Chat
array(4) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Customer Experience Guide
array(4) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Agent Experience Guide
array(4) {
[0]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Agent Life Cycle Guide
array(4) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center
array(5) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
5 - 10 min.
Customer service: turning transactions into relationships
array(5) {
[0]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16816 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Schedules in Zendesk Support
array(6) {
[0]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer loyalty
<5 min.
How to Deliver Better Customer Service This Year
array(4) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4941)
["name"]=>
string(5) "Tools"
["slug"]=>
string(22) "customer-support-tools"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5821)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
A Zendesk cheat sheet for picking your support solution
array(5) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
<5 min.
Zendesk research: live chat
array(5) {
[0]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16814 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer loyalty
<5 min.
Zendesk research: Net Promoter Score® (NPS)
array(5) {
[0]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Customer engagement with agile customer care
array(5) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16814 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Top customer experience with agile customer care
array(5) {
[0]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Increase revenue with agile customer care
array(4) {
[0]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The value of self-service
array(3) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
In good company: Expand support beyond customer service
array(4) {
[0]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Roll out and manage multiple customer service channels
array(4) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16800 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
From Cost Center to Profit Center: the Potential ROI of Zendesk
array(5) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s 2017 Customer Service Trends
array(3) {
[0]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4171)
["name"]=>
string(2) "IT"
["slug"]=>
string(10) "library-it"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5031)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
array(4) {
[0]=>
object(WP_Term)#16817 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner’s FrontRunners Quadrant for Help Desk Software
array(4) {
[0]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(13) "Phone support"
["slug"]=>
string(30) "customer-support-phone-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
array(4) {
[0]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Meeting multichannel customer service expectations
array(5) {
[0]=>
object(WP_Term)#16817 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(9) "Analytics"
["slug"]=>
string(26) "customer-support-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Analytics
<5 min.
2017 technology trends in customer support centers
array(4) {
[0]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester TEI Report Examines the ROI of Zendesk
array(4) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Happy customers, happy bottom line
array(4) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Zendesk Feature Close-Up
array(4) {
[0]=>
object(WP_Term)#16843 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4851)
["name"]=>
string(13) "Phone support"
["slug"]=>
string(30) "customer-support-phone-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5731)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(12)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Getting started with Zendesk Talk: strategies and best practices
array(3) {
[0]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk Feature Close-Up: Triggers
array(4) {
[0]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4151)
["name"]=>
string(2) "HR"
["slug"]=>
string(10) "library-hr"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5011)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16809 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The Shifting Mindset: Why You Need to Prioritize HR Service Delivery
array(5) {
[0]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
How Businesses use Machine Learning for Customer Experience
array(4) {
[0]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4311)
["name"]=>
string(16) "Customer Stories"
["slug"]=>
string(24) "library-customer-stories"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5181)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16809 (10) {
["term_id"]=>
int(4151)
["name"]=>
string(2) "HR"
["slug"]=>
string(10) "library-hr"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5011)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Bright Ideas: HR Customer Stories
array(5) {
[0]=>
object(WP_Term)#16823 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16812 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer loyalty
<5 min.
How to Keep Your Customers Coming Back
array(5) {
[0]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16809 (10) {
["term_id"]=>
int(4251)
["name"]=>
string(6) "Retail"
["slug"]=>
string(14) "library-retail"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5111)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16790 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Guides
<5 min.
A Retailer’s Guide to Getting Omnichannel Customer Service Right
array(5) {
[0]=>
object(WP_Term)#16782 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16777 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16844 (10) {
["term_id"]=>
int(4311)
["name"]=>
string(16) "Customer Stories"
["slug"]=>
string(24) "library-customer-stories"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5181)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16781 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16778 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Nucleus Research: Zendesk yields high ROI for Trustpilot
array(3) {
[0]=>
object(WP_Term)#16823 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
C-TRON—a blast from the past
array(3) {
[0]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16788 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16809 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Context matters: Strategies for empowering agents with more information
array(5) {
[0]=>
object(WP_Term)#16848 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16781 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16778 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16792 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester Research: Use Digital Technologies to Improve Employee Engagement
array(5) {
[0]=>
object(WP_Term)#16766 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16765 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16763 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16762 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
ICMI report: Uncover the Hidden Profits in Your Contact Center
array(5) {
[0]=>
object(WP_Term)#16801 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16825 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16792 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
6 Steps to Deploying Chat on Your Website
array(5) {
[0]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16793 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s Predictions 2016: The eCommerce Gap Widens
array(2) {
[0]=>
object(WP_Term)#16766 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16765 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk Deep Dive: Multibrand
array(5) {
[0]=>
object(WP_Term)#16801 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16825 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16793 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Predicting customer satisfaction helps prioritize interactions and prevent churn
array(5) {
[0]=>
object(WP_Term)#16766 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16765 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16792 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester’s Top 10 Customer Service Trends for 2016
array(4) {
[0]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4951)
["name"]=>
string(24) "Customer service stories"
["slug"]=>
string(24) "zendesk-customer-stories"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5831)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4251)
["name"]=>
string(6) "Retail"
["slug"]=>
string(14) "library-retail"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5111)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16793 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Bright Ideas: Retail Customer Stories
array(5) {
[0]=>
object(WP_Term)#16801 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16825 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16802 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16792 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner Predicts 2016: CRM Customer Service and Support
array(5) {
[0]=>
object(WP_Term)#16765 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16793 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16820 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Predictive Analytics, Machine Learning and Meaningful Customer Relationships
array(4) {
[0]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps
array(5) {
[0]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Effortless Customer Experience featuring Genesys
array(5) {
[0]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4321)
["name"]=>
string(9) "Forrester"
["slug"]=>
string(17) "library-forrester"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5191)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Forrester Brief: Focus On Three New Service Experiences
array(5) {
[0]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4491)
["name"]=>
string(7) "Support"
["slug"]=>
string(24) "zendesk-products-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5361)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk Deep Dive: Customizing Insights Reports and Dashboards
array(5) {
[0]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16819 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Top 3 Tips to Becoming a Profit Center
array(3) {
[0]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
What’s New in Your Zendesk: Multibrand
array(5) {
[0]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4841)
["name"]=>
string(9) "Live chat"
["slug"]=>
string(26) "customer-support-live-chat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5721)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4591)
["name"]=>
string(17) "Proactive Support"
["slug"]=>
string(40) "best-practices-zendesk-proactive-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5471)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How to Grow Your Business with Proactive Chat Support
array(4) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4301)
["name"]=>
string(8) "Workflow"
["slug"]=>
string(16) "library-workflow"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5161)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk Multibrand
array(4) {
[0]=>
object(WP_Term)#16777 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16861 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4241)
["name"]=>
string(12) "Productivity"
["slug"]=>
string(20) "library-productivity"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
What’s New in your Zendesk: Scalable support
array(5) {
[0]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4921)
["name"]=>
string(15) "Analyst reports"
["slug"]=>
string(32) "customer-support-analyst-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5801)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(43)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4331)
["name"]=>
string(7) "Gartner"
["slug"]=>
string(15) "library-gartner"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5201)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4201)
["name"]=>
string(6) "Mobile"
["slug"]=>
string(14) "library-mobile"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5061)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(9)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Analyst reports
<5 min.
Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement
array(5) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4491)
["name"]=>
string(7) "Support"
["slug"]=>
string(24) "zendesk-products-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5361)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk Deep Dive: Managing Views
array(5) {
[0]=>
object(WP_Term)#16784 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16777 (10) {
["term_id"]=>
int(4821)
["name"]=>
string(5) "Email"
["slug"]=>
string(22) "customer-support-email"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5701)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16861 (10) {
["term_id"]=>
int(4481)
["name"]=>
string(7) "Message"
["slug"]=>
string(24) "zendesk-products-message"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5351)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Writing Great Emails to Customers: How Social Media Has Changed the Rules
array(5) {
[0]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4451)
["name"]=>
string(7) "Explore"
["slug"]=>
string(24) "zendesk-products-explore"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5321)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16813 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16779 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Customizing Zendesk Insights
array(5) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16821 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
7 Steps to Customer Experience Heaven
array(5) {
[0]=>
object(WP_Term)#16772 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16771 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16769 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
5 Ways Customer Support Can Lead the Customer Centricity Charge
array(4) {
[0]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4871)
["name"]=>
string(9) "Analytics"
["slug"]=>
string(26) "customer-support-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5751)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
}
Analytics
<5 min.
Getting Started with Net Promoter Score®
array(4) {
[0]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
The New Face of Customer Service
array(5) {
[0]=>
object(WP_Term)#16771 (10) {
["term_id"]=>
int(4081)
["name"]=>
string(25) "API & Developer Tools"
["slug"]=>
string(11) "library-api"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4941)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4411)
["name"]=>
string(21) "Apps and Integrations"
["slug"]=>
string(38) "zendesk-products-apps-and-integrations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5281)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16776 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16769 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
API & Developer Tools
10+ min.
PCI Compliance and the Cloud
array(4) {
[0]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4561)
["name"]=>
string(10) "Leadership"
["slug"]=>
string(33) "best-practices-zendesk-leadership"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5441)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture
array(5) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4111)
["name"]=>
string(29) "Customer Data & Analytics"
["slug"]=>
string(31) "library-customer-data-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4971)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4141)
["name"]=>
string(9) "Help Desk"
["slug"]=>
string(17) "library-help-desk"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5001)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Data & Analytics
<5 min.
How to Migrate Your Help Desk System
array(5) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Creating Moments of Magic for Your Customers—Today and Every Day
array(5) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4561)
["name"]=>
string(10) "Leadership"
["slug"]=>
string(33) "best-practices-zendesk-leadership"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5441)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Best Practices
10+ min.
How to Manage Your Amazing Customer Service Team
array(5) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4591)
["name"]=>
string(17) "Proactive Support"
["slug"]=>
string(40) "best-practices-zendesk-proactive-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5471)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4251)
["name"]=>
string(6) "Retail"
["slug"]=>
string(14) "library-retail"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5111)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
3 Ways Customer Service Increases Your Sales
array(5) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
How to Defuse Even the Worst Customer Situations
array(5) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4561)
["name"]=>
string(10) "Leadership"
["slug"]=>
string(33) "best-practices-zendesk-leadership"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5441)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4571)
["name"]=>
string(10) "Onboarding"
["slug"]=>
string(33) "best-practices-zendesk-onboarding"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5451)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The Face of Your Company
array(4) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
The mysterious case of ticket X
array(4) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4861)
["name"]=>
string(9) "Messaging"
["slug"]=>
string(26) "customer-support-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4211)
["name"]=>
string(19) "Omnichannel support"
["slug"]=>
string(36) "library-omnichannel-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5071)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How to Provide Great Twitter Customer Service
array(4) {
[0]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4861)
["name"]=>
string(9) "Messaging"
["slug"]=>
string(26) "customer-support-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5741)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(7)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How to Provide Great Facebook Customer Service
array(5) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer loyalty
<5 min.
Going Beyond Support with Customer Engagement
array(5) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Using Zendesk to Communicate Effectively with Your Customers
array(5) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Creating a great customer experience in any language
array(5) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
array(5) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How Zendesk Does Customer Service
array(3) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Cookbook for the Customer-Centric Company
array(3) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4961)
["name"]=>
string(35) "Customer service management library"
["slug"]=>
string(35) "customer-service-management-library"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5841)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
10+ min.
How to hire customer support agents
array(5) {
[0]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(4461)
["name"]=>
string(5) "Guide"
["slug"]=>
string(22) "zendesk-products-guide"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5331)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4831)
["name"]=>
string(14) "Knowledge base"
["slug"]=>
string(31) "customer-support-knowledge-base"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5711)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(23)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16794 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16846 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Do you really need a technical writer for your knowledge base?
array(4) {
[0]=>
object(WP_Term)#16854 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
7 strategies for turning angry customers into loyal fans
array(3) {
[0]=>
object(WP_Term)#16765 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Customer Service Advice – 16 Lessons Learned
array(5) {
[0]=>
object(WP_Term)#16795 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16796 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16764 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16773 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Winning Customer Service
array(5) {
[0]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4561)
["name"]=>
string(10) "Leadership"
["slug"]=>
string(33) "best-practices-zendesk-leadership"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5441)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16786 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
7 tools for amazing every customer every time
array(5) {
[0]=>
object(WP_Term)#16811 (10) {
["term_id"]=>
int(4691)
["name"]=>
string(4) "CSAT"
["slug"]=>
string(20) "zendesk-library-csat"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5571)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16775 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16765 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16845 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16773 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
CSAT
<5 min.
The Zendesk Customer Service Benchmark
array(4) {
[0]=>
object(WP_Term)#16783 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16822 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16808 (10) {
["term_id"]=>
int(4941)
["name"]=>
string(5) "Tools"
["slug"]=>
string(22) "customer-support-tools"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5821)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(8)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
IT Service Desk Scorecard
array(3) {
[0]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4411)
["name"]=>
string(21) "Apps and Integrations"
["slug"]=>
string(38) "zendesk-products-apps-and-integrations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5281)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4341)
["name"]=>
string(6) "Guides"
["slug"]=>
string(14) "library-guides"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5211)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(13)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Apps and Integrations
10+ min.
Guide to Integrating Zendesk and Salesforce
array(5) {
[0]=>
object(WP_Term)#16760 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16758 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Three hidden reasons why good people provide bad service
array(4) {
[0]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4201)
["name"]=>
string(6) "Mobile"
["slug"]=>
string(14) "library-mobile"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5061)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(9)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Morning Mobile Phone Usage
array(5) {
[0]=>
object(WP_Term)#16771 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4491)
["name"]=>
string(7) "Support"
["slug"]=>
string(24) "zendesk-products-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5361)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk triggers
array(4) {
[0]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16758 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4601)
["name"]=>
string(17) "Shared Team Inbox"
["slug"]=>
string(25) "library-shared-team-inbox"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5481)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Zendesk Email Introduction
array(5) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4451)
["name"]=>
string(7) "Explore"
["slug"]=>
string(24) "zendesk-products-explore"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5321)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Zendesk Insights: Advanced Analytics & Reporting
array(5) {
[0]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16752 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Adding Zendesk Agents
array(5) {
[0]=>
object(WP_Term)#16754 (10) {
["term_id"]=>
int(4411)
["name"]=>
string(21) "Apps and Integrations"
["slug"]=>
string(38) "zendesk-products-apps-and-integrations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5281)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16758 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
}
Apps and Integrations
<5 min.
Zendesk Apps
array(5) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16752 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Zendesk iPad App
array(5) {
[0]=>
object(WP_Term)#16810 (10) {
["term_id"]=>
int(4081)
["name"]=>
string(25) "API & Developer Tools"
["slug"]=>
string(11) "library-api"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4941)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4241)
["name"]=>
string(12) "Productivity"
["slug"]=>
string(20) "library-productivity"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
}
API & Developer Tools
<5 min.
Zendesk for Salesforce Integration
array(4) {
[0]=>
object(WP_Term)#16754 (10) {
["term_id"]=>
int(4491)
["name"]=>
string(7) "Support"
["slug"]=>
string(24) "zendesk-products-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5361)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16758 (10) {
["term_id"]=>
int(4381)
["name"]=>
string(6) "Videos"
["slug"]=>
string(14) "library-videos"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5251)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(17)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Support
<5 min.
Zendesk Overview
array(5) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
7 Effective Keys to Transforming the Customer Experience
array(5) {
[0]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16758 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16752 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer experience
<5 min.
Turning Rants into Raves: How to Capture the Customer’s Heart
array(5) {
[0]=>
object(WP_Term)#16771 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16754 (10) {
["term_id"]=>
int(4901)
["name"]=>
string(16) "Customer loyalty"
["slug"]=>
string(40) "customer-loyalty-customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5781)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(34)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer experience
5 - 10 min.
The impact of customer service on customer lifetime value 2013
array(4) {
[0]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4201)
["name"]=>
string(6) "Mobile"
["slug"]=>
string(14) "library-mobile"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5061)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(9)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
BYOD Support
array(5) {
[0]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4141)
["name"]=>
string(9) "Help Desk"
["slug"]=>
string(17) "library-help-desk"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5001)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4171)
["name"]=>
string(2) "IT"
["slug"]=>
string(10) "library-it"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5031)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16758 (10) {
["term_id"]=>
int(4491)
["name"]=>
string(7) "Support"
["slug"]=>
string(24) "zendesk-products-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5361)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4401)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4401)
["name"]=>
string(16) "Zendesk Products"
["slug"]=>
string(24) "library-zendesk-products"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5271)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(27)
["filter"]=>
string(3) "raw"
}
}
Help Desk
10+ min.
Protect Your IT Assets
array(5) {
[0]=>
object(WP_Term)#16754 (10) {
["term_id"]=>
int(4511)
["name"]=>
string(14) "Best Practices"
["slug"]=>
string(22) "library-best-practices"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5381)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(0)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4561)
["name"]=>
string(10) "Leadership"
["slug"]=>
string(33) "best-practices-zendesk-leadership"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5441)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16752 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Best Practices
<5 min.
Maintaining World Class Customer Support in a Fast Growing Organization
array(5) {
[0]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4141)
["name"]=>
string(9) "Help Desk"
["slug"]=>
string(17) "library-help-desk"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5001)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4171)
["name"]=>
string(2) "IT"
["slug"]=>
string(10) "library-it"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5031)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Simplified IT Service Management
array(5) {
[0]=>
object(WP_Term)#16818 (10) {
["term_id"]=>
int(4141)
["name"]=>
string(9) "Help Desk"
["slug"]=>
string(17) "library-help-desk"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5001)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4171)
["name"]=>
string(2) "IT"
["slug"]=>
string(10) "library-it"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5031)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(6)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16758 (10) {
["term_id"]=>
int(4241)
["name"]=>
string(12) "Productivity"
["slug"]=>
string(20) "library-productivity"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5101)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16752 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Help Desk
5 - 10 min.
Five trends impacting the enterprise IT help desk
array(4) {
[0]=>
object(WP_Term)#16754 (10) {
["term_id"]=>
int(4111)
["name"]=>
string(29) "Customer Data & Analytics"
["slug"]=>
string(31) "library-customer-data-analytics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4971)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Data & Analytics
5 - 10 min.
What is customer experience?
array(5) {
[0]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4281)
["name"]=>
string(22) "Social Media Messaging"
["slug"]=>
string(30) "library-social-media-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5141)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16752 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
How to recover from a customer service fiasco
array(6) {
[0]=>
object(WP_Term)#16787 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16758 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4201)
["name"]=>
string(6) "Mobile"
["slug"]=>
string(14) "library-mobile"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5061)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(9)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4281)
["name"]=>
string(22) "Social Media Messaging"
["slug"]=>
string(30) "library-social-media-messaging"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5141)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(3)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4771)
["name"]=>
string(15) "Team management"
["slug"]=>
string(32) "customer-service-team-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5651)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(19)
["filter"]=>
string(3) "raw"
}
[5]=>
object(WP_Term)#16751 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Complaining Ain’t Easy
array(4) {
[0]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16754 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4201)
["name"]=>
string(6) "Mobile"
["slug"]=>
string(14) "library-mobile"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5061)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(9)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Mobile Apps in the Enterprise
array(5) {
[0]=>
object(WP_Term)#16771 (10) {
["term_id"]=>
int(4081)
["name"]=>
string(25) "API & Developer Tools"
["slug"]=>
string(11) "library-api"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(4941)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(5)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16799 (10) {
["term_id"]=>
int(4721)
["name"]=>
string(3) "CRM"
["slug"]=>
string(19) "zendesk-library-crm"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5601)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(4)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16770 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4371)
["name"]=>
string(22) "Research & Reports"
["slug"]=>
string(24) "library-research-reports"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5241)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(30)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
API & Developer Tools
10+ min.
Matchmaking in the cloud: a perfect marriage of sales and support
array(5) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4551)
["name"]=>
string(16) "Customer Support"
["slug"]=>
string(39) "best-practices-zendesk-customer-support"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5431)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4351)
["name"]=>
string(12) "Infographics"
["slug"]=>
string(20) "library-infographics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5221)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(31)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16753 (10) {
["term_id"]=>
int(4581)
["name"]=>
string(10) "Operations"
["slug"]=>
string(33) "best-practices-zendesk-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5461)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4511)
["count"]=>
int(11)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16760 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.
Best in practice: what works in customer service
array(5) {
[0]=>
object(WP_Term)#16817 (10) {
["term_id"]=>
int(3531)
["name"]=>
string(19) "Customer experience"
["slug"]=>
string(31) "best-practices-customer-service"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5411)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(85)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16847 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16754 (10) {
["term_id"]=>
int(4791)
["name"]=>
string(24) "Customer service metrics"
["slug"]=>
string(24) "customer-service-metrics"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5671)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(18)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4251)
["name"]=>
string(6) "Retail"
["slug"]=>
string(14) "library-retail"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5111)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(14)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16756 (10) {
["term_id"]=>
int(4891)
["name"]=>
string(19) "Trends and insights"
["slug"]=>
string(23) "customer-support-trends"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5771)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(148)
["filter"]=>
string(3) "raw"
}
}
Customer experience
10+ min.
One face of the brand customer support
array(5) {
[0]=>
object(WP_Term)#16703 (10) {
["term_id"]=>
int(4911)
["name"]=>
string(25) "Customer service strategy"
["slug"]=>
string(25) "customer-service-strategy"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5791)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4891)
["count"]=>
int(57)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16702 (10) {
["term_id"]=>
int(4821)
["name"]=>
string(5) "Email"
["slug"]=>
string(22) "customer-support-email"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5701)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4811)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16701 (10) {
["term_id"]=>
int(4601)
["name"]=>
string(17) "Shared Team Inbox"
["slug"]=>
string(25) "library-shared-team-inbox"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5481)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4071)
["count"]=>
int(2)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16700 (10) {
["term_id"]=>
int(4811)
["name"]=>
string(16) "Support channels"
["slug"]=>
string(25) "customer-support-channels"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5691)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(95)
["filter"]=>
string(3) "raw"
}
[4]=>
object(WP_Term)#16699 (10) {
["term_id"]=>
int(4801)
["name"]=>
string(10) "Technology"
["slug"]=>
string(27) "customer-support-technology"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5681)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(67)
["filter"]=>
string(3) "raw"
}
}
Customer service strategy
10+ min.
How to move beyond email to the cloud
array(4) {
[0]=>
object(WP_Term)#16785 (10) {
["term_id"]=>
int(4541)
["name"]=>
string(27) "Customer Service Management"
["slug"]=>
string(35) "library-customer-service-management"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5421)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(0)
["count"]=>
int(159)
["filter"]=>
string(3) "raw"
}
[1]=>
object(WP_Term)#16757 (10) {
["term_id"]=>
int(4951)
["name"]=>
string(24) "Customer service stories"
["slug"]=>
string(24) "zendesk-customer-stories"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5831)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4931)
["count"]=>
int(20)
["filter"]=>
string(3) "raw"
}
[2]=>
object(WP_Term)#16759 (10) {
["term_id"]=>
int(4781)
["name"]=>
string(18) "Support operations"
["slug"]=>
string(18) "support-operations"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5661)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(4541)
["count"]=>
int(75)
["filter"]=>
string(3) "raw"
}
[3]=>
object(WP_Term)#16797 (10) {
["term_id"]=>
int(4391)
["name"]=>
string(8) "Webinars"
["slug"]=>
string(16) "library-webinars"
["term_group"]=>
int(0)
["term_taxonomy_id"]=>
int(5261)
["taxonomy"]=>
string(10) "filter_tag"
["description"]=>
string(0) ""
["parent"]=>
int(3641)
["count"]=>
int(114)
["filter"]=>
string(3) "raw"
}
}
Customer Service Management
<5 min.