Enterprise Benchmark: Comparing your customer service against other enterprises

Evolving trends in self-service: creating the best experience for agents and customers

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

Your guide to omnichannel support

13 Ways to be a customer-driven company

Анализ
<5 мин.

Top 10 help desk metrics

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Исследование окупаемости омниканальной поддержки

Омниканальная поддержка без проблем вместе с Zendesk

Омниканальный подход Zendesk

Improve your self-service with the right metrics

Research links volunteering with happier employees and customers

The age of the customer: How companies transform their customer experience with Zendesk

Cultivating customer loyalty by supporting choice making

Создание первоклассной системы самообслуживания клиентов

Magic Quadrant для центров привлечения клиентов — отчет Gartner за 2019 г.

Team up on self-service with Team Publishing

Rethinking phone support with Zendesk Talk

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Help more customers in less time – Americas

What’s New at Zendesk: September 2018 – Americas

Общий доступ к аккаунтам укрепляет лояльность клиентов

Customer service trends: faster, cheaper, and more human

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