Сравнительный анализ Zendesk: путеводитель по тенденциям в обслуживании клиентов

Сравнительный анализ Zendesk: тенденции 2019 г. в обслуживании клиентов

The types of customer service you should know about

Scalable self-service support: tailor-made for every company

Employee experience: How consumer expectations are shaping the workplace

5 интересных фактов об омниканальной поддержке

Other vendors to consider for modern analytics and BI

Four best practices for implementing extreme customer self service

Чем может быть плоха поддержка клиентов?

Как искусственный интеллект повышает качество поддержки клиентов

Коллекции
5 - 10 мин.

5 things that stand out in a customer service resume

Are customer surveys effective?

Chat
<5 мин.

Using AI for better self-service

Quantifying the business impact of customer service in Australia

Quantifying the business impact of customer service in Singapore

How Bark disrupted pet retail with a great customer experience…for dogs

How Brooklinen woke up the bedding industry by going direct-to-consumer

How Eaze is changing the customer experience for a newly legal product: cannabis

Why omnichannel support is no fairytale

Customer feedback: how to hear the voice of the customer

Анализ
<5 мин.

The 3 types of customer service metrics that matter

Proactive support: The right way to engage

Путеводитель по омниканальной поддержке

Коллекции
5 - 10 мин.

Agility and the total cost of the customer experience

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