How artificial intelligence is making the customer experience better

Optimizing interactions to provide the customer experience of tomorrow

Mediaocean empowers better customer support teams and content with Zendesk

The impact of customer service on customer lifetime value

Why omnichannel support is no fairytale

Customer feedback: how to hear the voice of the customer

<5 мин.

The 3 types of customer service metrics that matter

How Slack changed the way we work by putting the customer experience first

Proactive support: The right way to engage

The how-to guide to omnichannel support

5 - 10 мин.

Agility and the total cost of the customer experience

Your customer base is expanding—is your self-service scaling with it?

<5 мин.

How live chat helps businesses and consumers

Сравнительный анализ Zendesk: как быстрорастущее цифровое поколение справляется с инновациями и расширением

Сравнительный анализ Zendesk: как солидные компании побеждают благодаря цифровой трансформации

Customer effort: Work it, so your agents and customers don’t have to

Начало работы с Zendesk Guide: стратегии и передовой опыт

Key benefits of integrated phone support

Implement a world-class customer service solution

The 16 Customer service skills of great customer service agents

Rethinking customer service skills for the new era of retail

Experts weigh in on tomorrow’s best CX practices

How Sephora created a futuristic, omnichannel customer experience

1 2 3 4 5