Job Openings

• Creative
  Creative Copywriter
  Zendesk is looking for a copywriter who can write about business software without being boring. This is a creative role in which you will collaborate with the Product, Design, and Marketing Teams.
  
  
  The day-to-day:
  • Use words and ideas (and sometimes emojis) to shine a light on the charm and personality of the Zendesk Brand
  • Help brainstorm and conceptualize all manner of projects
  • Think about storytelling and how to craft engaging narratives for our live events
  • Write copy for the marketing website, print collateral, online ads, video scripts, emails, etc.
  • Write CTAs that get people to click on the right buttons
  • Work with product marketers to refine messaging and extract benefits from lists of features
  • Help other departments with written communications
  The Bigger Picture:
  • Writing is the nuts and bolts of this job. But there’s also more to it. You will be a strong communicator who can think conceptually and work with our team to bring creativity to a wide range of projects. We’re looking for someone who’s obsessed enough to scrutinize the details of banner ads, but who can also see the big picture and sew a red thread across media, marketing, and internal communications.
  • You will be asked to think big... bring ideas to guide the narrative and make sure we’re telling a consistent story across brand touch points.
  • You’ll work with designers, animators, and video producers to make sure it’s all fresh, and interesting, and on-brand.
  Requirements:
  • 3-5 years of creative agency experience (or equivalent)
  • Experience working in-house would be good; B2B experience preferred
  • Experience supporting teams with translation and trans-creation for regional markets
  • Extraordinary written and verbal communication skills
  • Expert understanding of writing mechanics and English Grammar (UK and US)
  • Familiarity with standard methodologies, trends, and styles in all aspects of writing for the web
  • A college degree – or a good story about why you don’t have one
  
  
  Note: Only applications submitted with a portfolio or writing samples will be considered
  Attributes we are looking for:
  • Humour... We have a sense of humor and can laugh at ourselves.We look for people who can do the same.
  • Honesty... We like to surround ourselves with people who will speak up when something looks off or is headed in the wrong direction. We also like to communicate our brand through honest, simple, charming language.
  • Skills... We want someone who can truly understand our brand, embody it in their writing, and help to weave it into everything the company does.
  • Beautiful Simplicity... A lot of B2B technology companies like to overcomplicate things. Not us. We always strive to be beautifully simple – in both our product and our marketing.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Работа с клиентами
  Senior Customer Success Manager - UK
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job Overview:
  We're looking for a Principal/ Senior-level Customer Success individual to join our all-star team as our next Customer Success Executive (CSE). As our CSE you will own a portfolio of our most strategic/ global accounts. You will advise and guide your customers on best in class practices as they map any number of their business needs to Zendesk. You are the face of zen - genuinely compassionate, strategic-minded, organized and dedicated.
  
  
  Fulfilling this role means you are entrusted with the relationships, long-term strategy, sharing business road-maps, and product health of your accounts. You will use your creativity to craft extraordinary customer experiences. Above all, you are someone who is extremely passionate, client obsessed, and love navigating withing complex organisational structures partnering with advocates to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  • Drive commercial and technical success for your customers from their investment in Zendesk products and services
  • Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the ROI out of the Zendesk platform
  • Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/ industry maturity
  • Respond to high profile, high-impact customer issues in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  Relevant backgrounds (bonus if you have both):
  • Experience managing an enterprise book of business or related experience caring for and advising a set of strategic clients
  • Experience leading a world-class customer care team and driving strategic initiatives for a global Contact Center
  Items we are looking for in your CV and will be assessing you on include:
  • 8+ years of Customer Success or related consulting experience providing strategic business advice to enterprise/ global customers
  • Background of working at similar SaaS/ technology companies or consultancy businesses specialising in tech/ digital transformations
  • Experienced in articulating the business value of implementing specific products and its functionality
  • Change management/ business transformation; proven experience in driving CX centred business transformation initiatives within your customer portfolio
  • Ability to navigate across complex customer organisations crafting solid relationships with C-Level, senior management, and other key decision makers and influencers
  • Passionate about how customer service can transform a business
  • Love for teamwork and dedication to building a world-class, enterprise-class global customer experience together
  • Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc.)
  • Experience with Zendesk or similar platforms (e.g. Salesforce, ServiceNow, BI tools) a HUGE plus
  • Empathy and a special ability to understand customer needs
  • Excellent executive-level communication skills both written and verbal
  • Willing and able to travel up to 25%
  • University degree or equivalent
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Маркетинг
  Outreach Campaigns Specialist
  As an outreach campaigns specialist, you will be a key member of the Zendesk marketing team. You will be directly contributing to the growth of our business by creating compelling content sequences for the go-to-market team to use to follow up on marketing campaigns or initiate standalone prospecting campaigns.
  
  
  What is an outreach campaigns specialist and what are they responsible for?
  • As an outreach campaigns specialist, you will oversee the content lifecycle of our sales engagement and automation platform: Outreach.io. You will be responsible for creating, improving, and updating content while ensuring content is optimised for consumption from our sales team. This includes cleaning up and managing outdated content.
  • Your main responsibility is to keep the information on hand fresh and accurate and create content that is not available but necessary to help our sales team achieve their sales targets through automated and manual emails. The ideal candidate is an experienced professional with demonstrable creative writing skills to produce good content while having leadership skills and in-depth knowledge of the sales lifecycle.
  • On a daily basis, your job revolves around researching, sourcing, writing and editing content for the team. You will liaise with other team members across multiple organisations to make ensure the accuracy of the content. Other duties include identifying new content opportunities, exploring ways to repurpose existing content. He/She should perform well under deadlines and be detail-oriented.
  • Ultimately, the ideal candidate should be able to oversee all content initiatives to ensure customer engagement, brand consistency and positive customer experience.
  Detailed responsibilities:
  • Manage individual content strategists and collaborate with other managers and leads to create a shared, actionable vision for the content strategy team. Formulating a content strategy.
  • Brainstorm with team members to develop new ideas and content.
  • Writing, editing and proofreading content.
  • Provide editorial, creative and technical support to team members.
  • Update outdated content.
  • Manage content across all platforms (Outreach.io, Eloqua, Google slides, etc.)
  • Help shape content standards
  • Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly
  • Keeping up to date with industry best practice and monitoring content activities
  What skills are we looking for?
  • Minimum of 2 years total of experience in an admin capacity with sales automation software such as Hubspot, Pipedrive, Pardot, or Outreach. This experience should encompass creating and managing campaigns in the tools.
  • Direct experience with Oureach.io would be a bonus.
  • Accreditations in one of the aforementioned platforms would be great but not a hard requirement.
  • Tracking content and social campaigns with a view to continuously adapt and improve business results.
  • Strong creativity, copywriting and proofreading skills.
  • Excellent communication skills. Application of these skills in an account-management or business-development role would be a bonus but not a hard requirement.
  • Experience working with marketing automation software such as Eloqua or Marketo in an admin capacity.
  • Knowledge of marketing operations, automation, data flows, and campaign execution as well as best practices for sales and marketing processes
  • Technical competency of Salesforce required in an admin capacity.
  • 2+ years of experience working with Salesforce, including building reports and updating data (campaigns, contacts).
  • Bachelor’s degree, marketing emphasis preferred
  What type of personality and soft skills are we looking for?
  • You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, with communicative energy.
  • You have strong verbal and written communication skills.
  • You will need to communicate clearly to (and be understood by) different types of audiences within the company.
  • You are able to manage multiple projects simultaneously.
  • You have excellent quantitative analysis skills, with an intuitive mind and great problem-solving skills.
  • You are able to set priorities, communicate these clearly and integrate feedback as and when the business needs to pivot.
  • You will be the kind of person who can think big, get stuff done and has fun.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  PR Manager - Central & Southern European Region
  
  
  Zendesk is searching for a PR Manager who is passionate about solidifying the company as a leading provider of software for better customer relationships. This role will primarily focus on managing Zendesk’s PR activities with primary focus on the Southern and Central EMEA regions and in particular the German market.
  
  
  In this role you will help drive Zendesk’s corporate and brand communications, help manage regional PR agencies, and support public relations campaigns related to corporate announcements, original content/research, and industry partnerships/initiatives.
  
  
  The role is based in our Paddington, London office. 
  
  
  
  
  
  
  Responsibilities:
  • Work closely with the Group Manager to plan and execute communication and integrated PR strategies for the territories.
  • Proactively identify technology trends to devise compelling stories that show Zendesk’s leadership in staying ahead of CRM software.
  • Collaborate with senior leaders from the regional and global teams to develop thought leadership themes and content, and develop key company spokespeople to amplify them with press and at events/conferences.
  • Build and maintain relationships with relevant technology media and influencers, positioning the overall Zendesk brand and specific initiatives and trends in various regions.
  • Partner with content, marketing, sales and customer success teams to identify and promote newsworthy customer stories, milestones and momentum to drive press coverage.
  • Write and edit press materials including announcements, bylines, pitches and presentations.
  • Track technology and customer service trends to inform Zendesk’s communications strategy and update as needed.
  Requirements:
  • Good regional media relationships in the technology sector, and the media placements to prove it.
  • Track record of planning and executing communications strategies regionally/globally.
  • Strong interpersonal, project management and prioritisation skills. Unfazed by change.
  • A collaborative, open attitude and a history of working in and/or leading cross-functional teams.
  • Experience working with senior management and the ability to lead and coach them.
  • Excellent oral and written communications skills with a knack for simplifying complex topics and technologies to their essence.
  • A minimum of five years of PR experience.  Ideally in technology, start-up experience a bonus whether in-house or working at an agency.
  • A minimum of a bachelor’s degree. Focus on Communications / Journalism preferred.
  • Native/Fluent in German or Spanish and English.
  • Some travel to the region will be required.
  • International experience is a plus.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Account Executive, Poland
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the Polish territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  • Fluent in English and Polish
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Account Executive, Russia
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the Russian territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  • Fluent in English and Russian
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director, EMEA Partner Sales
  At Zendesk, we understand that our partners are a critical part of our success. And as we continue to grow fast and expand our business, partners will have an even bigger role to play. Our partnerships to-date have been opportunistic, and span a diverse global group of consulting partners, system integrators, resellers, and BPOs. As Zendesk moves up-market and puts platform in the centre of everything we do, we need to evolve our partner ecosystem and model, to increase revenue contribution from partners.
  
  
  We are looking for a Director, Partner Sales for EMEA. This is a key leadership position for both EMEA and the Partner Organisation. In this position, you will have responsibility to drive accelerated revenue for Zendesk via our partner ecosystem in EMEA. You're chartered with aligning key sales initiatives to partner capabilities, developing our ecosystem and leading the EMEA team on our partner model evolution. Reporting directly to the VP of WW Partners and as a member of the EMEA Leadership team, you will be crafting the future of partnerships at Zendesk.
  
  
  Responsibilities:
  • Plan and develop our EMEA Partner ecosystem in line with the business needs.
  • Own and deliver on the Partner bookings number.
  • Lead a team of Partner Sales Managers and other functions across EMEA. Coach, develop and enable the team.
  • Recruit, nurture and accelerate partnerships.
  • Educate Zendesk on our partners’ capabilities and on the best practices in working with the ecosystem, while educating our partners on Zendesk strategy, offers and practices.
  • Be a liaison and ambassador for our partners inside Zendesk.
  • Foster a highly collaborative environment between Partners and Zendesk, by defining and implementing the right policies and driving alignment between Partner and Zendesk leadership.
  • Be a key contributor to Zendesk’s WW partner strategy and program. Educate the company about EMEA’s needs and reality.
  • Be an active and influential member of the EMEA staff, and work in close collaboration with Regional peers and VP Sales EMEA.
  • Accurately forecast business, and take the necessary actions to achieve results.
  • Craft promotions and initiatives to drive Partner Sales.
  • Establish frameworks to manage partner relationships and boost growth.
  • Work in close partnership with Marketing, Services, Finance, Legal, Solutions Consultants and other key functions to maximise results.
  • Assure right partner mix and contribution is in place, by the use of heatmaps, metrics and reporting mechanisms.
  Requirements:
  • You bring a minimum of 10 years of partner management experience.
  • 10+ years in a leadership role.
  • Experience leading the transformation of a partner business model in a technology company.
  • Shown understanding of “Cloud Economics” and partner profitability in the cloud. You understand partner business and what drives partner behaviours and decision-making.
  • You have worked in Software, Cloud, or Infrastructure such as Compute, Network, Storage. You have SaaS experience and a deep understanding of the partner ecosystem and the various partner types.
  • Industry relationships that will provide access for Zendesk to recruit new partners.
  • Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
  • Analytical and data driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
  • Focused on doing what’s right for the business. Clear and genuine communicator with executive presence and excellent relationship building skills who inspires trust and credibility with all levels of individuals, both inside and outside the company.
  • You can multitask, you're self-motivated, driven and inspiring. You're highly organised and seek business impact.
  • You are flexible and adapt. We are in a dynamic, always evolving environment. Being comfortable with change and leveraging it is key.
  • You love educating your business partners and teams, sometimes more than once… You have your own ideas, but you value partner and team input. They make you better.
  • Track record of successful project management, including the ability to manage multiple initiatives simultaneously and in-depth, hands-on execution skills.
  • Strong interpersonal skills with the proven ability to build and maintain positive relationships with channel partners, executive management, other company departments, and vendors. History of successful cross-functional projects and management.
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Named Account Executive, UK
  We are seeking a high-performing Named Account Executive who will have the exciting opportunity to build mind share & adoption within Zendesks top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships & creating additional adoption. This requires collaborating with & coordinating the Zendesk executive team & subject matter experts.
  
  
  You will be responsible for top line revenue growth & overall customer adoption. The ideal candidate will posses both a business background that enables them engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers & operational experience on how to get deals done.
  
  
  He/she should also have a demonstrated ability to think strategically about business, product, & technical challenges, with the ability to build & convey compelling value propositions.
  
  
  Responsibilities
  • Manage & develop a subset of Zendesks top and largest accounts
  • Create new relationships & close new business throughout each organization
  • Drive & close account renewal business
  • Establish C-Level executive sponsorship
  • Co-ordinate account planning activity across account base
  • Develop strategy & objectives for each account in order to align & facilitate best practice for each & every use case & to predict & quantify expansion opportunity
  • For BPO named accounts, serve as day-to-day liaison between the BPO & Zendesk sales, & develop market initiatives to drive incremental revenue
  • Coordinate Zendesk stakeholders, industry & subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues & opportunities, communicating & escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities & ensuring a thorough understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & relevant marketing campaigns
  Requirements
  • Bachelors degree
  • Experience selling to VP & C level executives
  • 15+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market & large enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Pre-sales Platform Architect
  About Us:
  We are an upbeat and disruptive business that takes great pride in what we do and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space. We are growing at over 50% YoY and our solution set continues to evolve allowing us to support the most disruptive, complex, and challenging businesses in EMEA.
  
  
  Job Overview:
  We are seeking another experienced Platform Architect to join our EMEA Pre-sales team being a regional expert in Sunshine our AWS based open and flexible CRM platform. As well as ensuring we successfully position and sell Sunshine and our broader platform capabilities to our customers and prospects.
  
  
  Zendesk’s Pre-sales organisation owns the technical relationship with our prospects and customers during the sales cycle. Being our Platform Architect you will be responsible for supporting the more advanced integration, architectural and platform conversations. Typically but not exclusively, you will be working with our customer’s own architecture and technical teams too. You will also work with our prospects and the sales organisation to ensure a successful pre-sales engagement and to drive adoption of the Zendesk Sunshine platform.
  
  
  Responsibilities:
  • Support the pre-sales and sales teams through complex technical sales cycles
  • Understand and explain the opportunities presented by Zendesk’s Sunshine platform
  • Expertly position and demo our solutions, while highlighting the ease of use and configuration options of the platform
  • Help customers understand the capabilities of Sunshine and how they can extend Zendesk beyond its core functionality
  • Drive usage and option of our broader platform capabilities including our APIs and mobile SDKs
  • Provide regular updates to our internal customers (sales/ support /marketing) on our Platform messaging
  • Build meaningful relationships with Zendesk technical partners and internal contributors
  Items we are looking for in your CV and will be assessing you on include:
  • Practical experience and working knowledge of AWS and its key related products such as S3, Redshift & Kinesis
  • Architected complex enterprise solutions with Rest APIs, Web Services, Backend integrations, database design, data modelling, etc.
  • Built web applications and are familiar with most current web development technologies
  • You love sparring with customer Enterprise Architects, recommending best practices and challenging the perceived status quo
  • Passionate about rapidly evolving new technologies and keen to promote in 1:1 and 1:M environments
  • Excellent written and oral communication skills
  • A bias towards action and the ability to work well in a dynamic and constantly changing environment
  Bonus points:
  • A second (or third) European language is highly desirable
  • Being a Certified AWS Architect would be fantastic!
  • Previous experience as a technical evangelist, technical product manager or another role where both technical and interpersonal skills are required
  • Self-motivated with an entrepreneurial mindset
  • Demonstrable curiosity, with a specific personal interest in technical problem solving and providing creative, best-in-class technical customer support
  • You write and blog about technical topics and contribute to relevant social media conversations
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Regional Solution Consultant - DACH (London Office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  As our Regional Solution Consultant you are a key member of the sales team where together, you will always seek to win on technical product selections. You will be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, proof of concepts (POCs), ROI analysis and more.
  
  
  You will work with a wide variety of fascinating customers who are large and small and across multiple verticals. You will be someone who feels equally at home delivering highly technical and engaging demos remotely or in front of a boardroom full of execs. You will be someone who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.
  
  
  We are are open to you being based in either of Cologne, Dublin HQ or London offices.
  
  
  
  
  
  
  Items we are looking for in your CV and will be assessing you on include:
  • Practical end-to-end pre-sales/ solutions consulting experience in a SaaS/ Cloud service environment
  • Fluency in German and English (to business-level; written and verbal). Additional fluency in Russian is a super nice to have
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing, and executing customer pilots and Proof of Concepts
  • Integration Architect exposure with a deep knowledge of corporate and enterprise platforms
  • Strong enthusiasm and ability to collaborate across the business where required
  • High level of skill and expertise around integrating SaaS applications
  • Willing and able to travel
  • Previous consulting experience implementing enterprise class software solutions
  • Detailed expertise in either CX solutions/ customer service software/ ITSM/ data warehousing/ business intelligence
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Regional Solution Consultant - UK (London office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  As our Regional Solution Consultant you are a key member of the sales team where together, you will always seek to win on technical product selections. You will be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, proof of concepts (POCs), ROI analysis and more.
  
  
  You will work with a wide variety of fascinating customers who are large and small and across multiple verticals. You will be someone who feels equally at home delivering highly technical and engaging demos remotely or in front of a boardroom full of execs. You will be someone who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.
  
  
  We are are open to you being based in either of Dublin HQ or London offices.
  
  
  Items we are looking for in your CV and will be assessing you on include:
  • Practical end-to-end pre-sales/ solutions consulting experience in a SaaS/ Cloud service environment
  • Fluency in English (to business-level; written and verbal). Additional fluency in another European language would be fantastic
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing, and executing customer pilots and Proof of Concepts
  • Integration Architect exposure with a deep knowledge of corporate and enterprise platforms
  • Strong enthusiasm and ability to collaborate across the business where required
  • High level of skill and expertise around integrating SaaS applications
  • Willing and able to travel
  • Previous consulting experience implementing enterprise class software solutions
  • Detailed expertise in either CX solutions/ customer service software/ ITSM/ data warehousing/ business intelligence
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, up-sell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements:
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, UK
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the UK territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solution Consultant - UK - Register for future opportunities
  Who we are:
  Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams! 2018 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team and so we need to expand our SC team to keep up!
   
  We're now a multi-product company too so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.
   
  This role will support our sales teams across EMEA. Working with our Account Execs and Strategic Account Execs on our largest enterprise-level opportunities.
   
  What will you do?
  As a Senior Solutions Consultant you’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll be successful selling to Enterprise and Mid-Market executives and convincing C-level and director level executives of the technical merits of the software solution.
   
  Working in conjunction with Sales, Marketing, and Product Managers you’ll be the technical bridge between our Account Executives and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
   
  
  
  Items we'll be looking our for in your CV and assessing you on include:
  • Strong demonstrable Mid-Market/ Enterprise software solution consulting experience
  • Fluency in English and another European language (preference for French, Italian or Spanish) would be a great nice to have
  • Proven experience mapping RFI/ RFP requirements to software solutions
  • Experience scoping, managing, and executing customer pilots and Proof of Concepts (POCs)
  • Superior solution scoping abilities, using our existing solution, and influencing new product development
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Call Centre experience is desired (and a huge plus!)
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
  • Must be willing to work in a fast-paced environment and pro-active attitude
  • Must be willing to travel
  • Obvious passion and people skills
  Nice to haves:
  • Previous consulting experience implementing enterprise class software solutions
  • In-depth knowledge of Customer Service Software or other relevant business applications
  • Knowledge in web/ scripting technologies, HTML, CSS, JavaScript, and SaaS applications
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Solution Developer, EMEA (London office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  This role is the perfect next step in your career with an exciting and growing software business. The worlds of pre-sales, technical architecture, development or implementation are just some of the options that could be open to you in the future.
  
  
  We are looking for a developer to partner with our EMEA pre-sales team. You will be developing web UI and backend applications to demonstrate the power, flexibility, and extensibility of the Zendesk solution. You will work closely with the pre-sales team to understand and translate business rules into detailed requirements and technical designs. You will be responsible for the design, development, coding, testing and debugging of code and applications.
  
  
  This role will include hands-on new development as well as support, maintenance or improvement of existing applications.
  
  
  You are the perfect match if you:
  • Have been building, tweaking, and extending web sites and apps for more than 3 years, preferably for enterprise level products
  • Possess strong problem-solving skills with an ability to deliver on time and work with minimal supervision
  • Have a strong understanding of the full software development lifecycle
  • Work and strive to deliver a quality product and create happy customers
  • Have been performing spot-on troubleshooting, and solving problems in a highly technical customer focused service environment
  • Understand internal product road maps to determine solution gaps that can be solved with custom applications. You’ll also be able to collaborate with product management to provide and share necessary feedback
  • Have experience developing and testing integrated, web based applications using multiple coding languages
  Technical Requirements:
  • Very strong JavaScript/ jQuery including web services and ability to stub out web services
  • Experience with Ruby and Ruby on Rails OR the desire to learn
  • Proficient in some or all of the following: Java, Jasper, XML, JSON, AJAX, CGI, DHTML, SQL, JSP
  • Other transferable programming expertise: Python, Perl, PHP
  • Advanced-level experience using HTML/ CSS to create table-less responsive websites that adhere to web standards
  • Some experience of database design and extensibility would be a bonus
  • DOM (events, traversing, memory management), DHTML, and at least one client side JavaScript library (jQuery, YUI, Prototype, Dojo, Mootools)
  • Experience with cross-platform, cross-browser development
  • Willingness/ interest to learn enough iOS/ Xcode and Android to prototype apps leveraging Zendesk's Mobile SDK
  We realise this is a long list of asks, and we would encourage you to apply anyway if you don't quite meet all of the criteria!
  
  
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Strategic Account Executive, UK
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  Be part of something special. Our territories are unsaturated, we’re growing at over 40% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting chance to define mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, cultivating existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk senior management and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both experience to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions. 
  
  
  
  
  Responsibilities
  • Lead and develop a subset of Zendesk top accounts
  • Create new relationships and close new business throughout each organisation
  • Establish C-level executive sponsorship
  • Coordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate the best practise for each and every use case and to predict the quantify expansion opportunity
  • Coordinate Zendesk leaders, industry and subject matter authorities as well as executives
  • Ultimate point of accountability for all customer issues & opportunities
  • Communicating & raising, when needed, to the Zendesk leadership team
  • Follow Zendesk sales process
  • Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & meaningful marketing campaigns
  Requirements
  • Bachelors degree
  • Experience selling to VP & C level executives
  • 8+ years of software selling experience; SaaS required
  • Strong success selling into mid-market & enterprise companies
  • Experience in winning 6 figure deals
  • Leading & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position