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  Senior Customer Success Manager (UK)
  Job Overview:
  We're looking for a Principal/ Senior Customer Success individual to join the team as our next Customer Success Executive (CSE). Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated.
  
  
  Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers; passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  ·     To drive commercial and technical success for your customers from their investment in Zendesk products and services
  ·     Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the ROI out of the Zendesk platform
  ·     Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  ·     Maintain product expertise across the Zendesk product line
  ·     Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/ industry maturity
  ·     Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  ·     Coach new Customer Success team members on Zendesk’s own customer service program
  
  
  Relevant Backgrounds (bonus if you have both!):
  ·     Experience managing an enterprise book of business or related experience caring for and advising a set of customers/ clients
  ·     Experience leading a world class customer care team and driving strategic initiatives for a global Contact Center
  
  
  Key things we’re going to be looking for in your CV and assessing you on include:
  ·     8+ years of Customer Success or related consulting experience providing strategic business advice to Enterprise/ Global customers
  ·     Background of working at similar SaaS/ technology companies or consultancy businesses
  ·     Experienced in articulating the business value of implementing specific products and its functionality
  ·     Change management/ business transformation; proven experience in driving CX centred business transformation initiatives within your customer portfolio
  ·     Ability to navigate across complex customer organisations forging solid relationships with C-Level, senior management, and other key decision makers and influencers
  ·     Passionate about how customer service can transform a business
  ·     Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  ·     Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc.)
  ·     Experience with Zendesk or similar platforms (e.g. Salesforce, ServiceNow, BI tools) a HUGE plus
  ·     Empathy and a unique ability to understand customer needs
  ·     Excellent executive-level verbal, written, and presentation skills
  ·     Willing and able to travel up to 25%
  ·     University degree or equivalent
  
  
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Маркетинг
  Content and Social Specialist, EMEA (Dutch)
  Zendesk is looking for an energetic and motivated content and social media professional to join our EMEA Marketing team.
  
  
  Your main responsibility in this role will be to ensure that Zendesk customers, partners and prospects have a great and locally relevant content experience, that leads to more loyalty and more new business for Zendesk.
  
  
  Responsibilities:
  • You will be the go-to person to review the localised content to ensure high-quality translation that is accurate, natural-sounding, and culturally appropriate (including tone and voice). This content will be aligned to Zendesk brand guidelines. You will work closely with the local digital teams to evaluate every stage of the buyer’s journey (discovery, evaluation, trial nurture, purchase) to optimise it based on deep customer and cultural insights.
  • You will be responsible for the development of our local blogs. You will provide support for the creation and review of content for marketing campaigns, the local websites, as well as white papers and more. There will also be the chance to work with sector influencers to develop content for their channels and increase awareness of Zendesk. You should be creative and keen to input ideas into how to make the Zendesk brand stand out.
  • You will manage the Zendesk social media handles (LinkedIn, Twitter and Facebook) within a specific region in EMEA. Experience in creating and distributing content across these channels is essential. You will need to have a proven track record of growing a company’s social media presence and will be on top of the latest social media trends.
  Experience Required:
  • 2+ years B2B marketing experience (agency side or client-side)
  • Proven with experience creating content for the web across disciplines (digital, print video, etc.) and media (blogs, ebooks, research, infographics, podcasts, etc.)
  • Experience using social media channels to launch and optimise organic (non-paid) social campaigns to meet business goals
  • Tracking content and social campaigns with a view to continuously adapt and improve business results.
  • Bachelor's degree, marketing and communications preferred.
  Skills Required:
  • Strong creativity, copywriting and proofreading skills.
  • Experience of all aspects of social media marketing and a strong track record of setting up and optimising social media campaigns.
  • Understanding of social media metrics and reporting; ability to assess opportunities, track & analyse results.
  • Native/Fluent in English and Dutch.
  • Knowledge of SEO best practices would be a bonus.
  Personality and Soft Skills we are looking for:
  • You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, with communicative energy.
  • You have excellent great problem-solving skills. You are intuitive and analytical.
  • You will be the kind of person who can think big, get stuff done and has fun.
  • The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks.
  • You are able to manage multiple projects simultaneously. Don’t worry, you will get guidance and support from your management team.
  • You have a flexible mindset, willing to adjust how the role is defined and responsibilities are distributed based on what the business needs at the time
  • Customer-centric: you have the ability to put yourself in the customer/prospect/partner’s shoes and apply this empathy to continuously improve their online journey.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Content and Social Specialist, EMEA (French)
  Zendesk is looking for an energetic and motivated content and social media professional to join our EMEA Marketing team.
  
  
  Your main responsibility in this role will be to ensure that Zendesk customers, partners and prospects have a great and locally relevant content experience, that leads to more loyalty and more new business for Zendesk.
  
  
  Responsibilities:
  • You will be the go-to person to review the localised content to ensure high-quality translation that is accurate, natural-sounding, and culturally appropriate (including tone and voice). This content will be aligned to Zendesk brand guidelines. You will work closely with the local digital teams to evaluate every stage of the buyer’s journey (discovery, evaluation, trial nurture, purchase) to optimise it based on deep customer and cultural insights.
  • You will be responsible for the development of our local blogs. You will provide support for the creation and review of content for marketing campaigns, the local websites, as well as white papers and more. There will also be the chance to work with sector influencers to develop content for their channels and increase awareness of Zendesk. You should be creative and keen to input ideas into how to make the Zendesk brand stand out.
  • You will manage the Zendesk social media handles (LinkedIn, Twitter and Facebook) within a specific region in EMEA. Experience in creating and distributing content across these channels is essential. You will need to have a proven track record of growing a company’s social media presence and will be on top of the latest social media trends.
  Experience Required:
  • 2+ years B2B marketing experience (agency side or client-side)
  • Proven with experience creating content for the web across disciplines (digital, print video, etc.) and media (blogs, ebooks, research, infographics, podcasts, etc.)
  • Experience using social media channels to launch and optimise organic (non-paid) social campaigns to meet business goals
  • Tracking content and social campaigns with a view to continuously adapt and improve business results.
  • Bachelor's degree, marketing and communications preferred.
  Skills Required:
  • Strong creativity, copywriting and proofreading skills.
  • Experience of all aspects of social media marketing and a strong track record of setting up and optimising social media campaigns.
  • Understanding of social media metrics and reporting; ability to assess opportunities, track & analyse results.
  • Native/Fluent in English and French.
  • Knowledge of SEO best practices would be a bonus.
  Personality and Soft Skills we are looking for:
  • You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, with communicative energy.
  • You have excellent great problem-solving skills. You are intuitive and analytical.
  • You will be the kind of person who can think big, get stuff done and has fun.
  • The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks.
  • You are able to manage multiple projects simultaneously. Don’t worry, you will get guidance and support from your management team.
  • You have a flexible mindset, willing to adjust how the role is defined and responsibilities are distributed based on what the business needs at the time
  • Customer-centric: you have the ability to put yourself in the customer/prospect/partner’s shoes and apply this empathy to continuously improve their online journey.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Content and Social Specialist, EMEA (German)
  Zendesk is looking for an energetic and motivated content and social media professional to join our EMEA Marketing team.
  
  
  Your main responsibility in this role will be to ensure that Zendesk customers, partners and prospects have a great and locally relevant content experience, that leads to more loyalty and more new business for Zendesk.
  
  
  Responsibilities:
  • You will be the go-to person to review the localised content to ensure high-quality translation that is accurate, natural-sounding, and culturally appropriate (including tone and voice). This content will be aligned to Zendesk brand guidelines. You will work closely with the local digital teams to evaluate every stage of the buyer’s journey (discovery, evaluation, trial nurture, purchase) to optimise it based on deep customer and cultural insights.
  • You will be responsible for the development of our local blogs. You will provide support for the creation and review of content for marketing campaigns, the local websites, as well as white papers and more. There will also be the chance to work with sector influencers to develop content for their channels and increase awareness of Zendesk. You should be creative and keen to input ideas into how to make the Zendesk brand stand out.
  • You will manage the Zendesk social media handles (LinkedIn, Twitter and Facebook) within a specific region in EMEA. Experience in creating and distributing content across these channels is essential. You will need to have a proven track record of growing a company’s social media presence and will be on top of the latest social media trends.
  Experience Required:
  • 2+ years B2B marketing experience (agency side or client-side)
  • Proven with experience creating content for the web across disciplines (digital, print video, etc.) and media (blogs, ebooks, research, infographics, podcasts, etc.)
  • Experience using social media channels to launch and optimise organic (non-paid) social campaigns to meet business goals
  • Tracking content and social campaigns with a view to continuously adapt and improve business results.
  • Bachelor's degree, marketing and communications preferred.
  Skills Required:
  • Strong creativity, copywriting and proofreading skills.
  • Experience of all aspects of social media marketing and a strong track record of setting up and optimising social media campaigns.
  • Understanding of social media metrics and reporting; ability to assess opportunities, track & analyse results.
  • Native/Fluent in English and German.
  • Knowledge of SEO best practices would be a bonus.
  Personality and Soft Skills we are looking for:
  • You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, with communicative energy.
  • You have excellent great problem-solving skills. You are intuitive and analytical.
  • You will be the kind of person who can think big, get stuff done and has fun.
  • The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks.
  • You are able to manage multiple projects simultaneously. Don’t worry, you will get guidance and support from your management team.
  • You have a flexible mindset, willing to adjust how the role is defined and responsibilities are distributed based on what the business needs at the time
  • Customer-centric: you have the ability to put yourself in the customer/prospect/partner’s shoes and apply this empathy to continuously improve their online journey.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  International SEO Manager
  Zendesk is looking for a motivated International SEO Manager to coordinate and execute our organic search strategy internationally. You will report to the SEO lead and work out of our Dublin office, but you will work with coworkers throughout the world.This is an exciting opportunity for someone with a proven track record of working with complex global websites in a dynamic environment.
  
  
  The ideal candidate will have experience working with multiple ccTLDs and an understanding of international search engines. You are a data-driven self-starter, both highly analytical as well as adept at building strategic relationships at all levels of the organization. You are someone who enjoys analyzing SEO-related data, is familiar with both technical and content-driven optimization, and has the technical, creative and people skills to coordinate complex initiatives to improve SEO performance.
  
  
  Responsibilities:
  • Coordinate our SEO strategy and efforts with our APAC, LATAM and EMEA regions
  • Work with our international marketers and localization team to identify emerging and existing content gaps
  • Develop and execute a plan to train our international content creators on how to perform keyword research in their native language
  • Be a subject matter expert on international SEO and be familiar with international search engines
  • Own reporting on international SEO metrics
  • Work in conjunction with current SEO agencies for these regions
  • Complete competitor analysis to unearth new opportunities and respond to change
  • Develop and implement link building strategies
  • Work with the engineers to ensure new features are SEO compliant and collaborate on product initiatives that directly support SEO growth
  Desired Skills and Experience:
  • 3+ years of SEO experience working on global B2B websites, demonstrating ability to execute and achieve goals in a fast-paced environment
  • Deep knowledge of search engine algorithms, ranking strategies, and best practices for websites in different languages
  • Strong quantitative skills and ability to analyze data and make data-driven decisions
  • Knowledge of website information architecture and UX best practices
  • Solid understanding of web technologies to ensure technical SEO best practices are implemented
  • Good understanding of HTML, JavaScript, and CSS
  • Familiarity with Smartling is a plus
  • Intellectual curiosity combined with a knack for recognizing correlations, trends, and statistical irregularities
  • Interest in sharing and learning
  • Positive outlook, fun, flexible, and creative
  • BA/BS required
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing Operations and Analytics Manager
  As a Marketing Operations & Analytics Manager, you will be a key member of the Zendesk marketing team. You will be directly contributing to the growth of our business by enabling operational rigour and conducting data analyses on marketing funnel and program performance to help drive strategic decisions.
  
  
  The primary responsibilities for this role include optimising our operational processes (including the integration of our marketing tools), managing the lead flow process, effective and ongoing CRM segmentation and analysis, as well as ownership of all marketing analytics and reporting dashboards.
  
  
  What will your main Responsibilities be?
  • Act as the local owner and subject matter expert for the CRM and the marketing analytics platform
  • Be the best practice leader for marketing operations
  • Monitor, troubleshoot and suggest optimisations to the lead scoring program/model based on conversion rate targets and sales feedback
  • Work to troubleshoot, enhance and optimise our lead management process and automation in Salesforce (CRM) and Eloqua (marketing automation), ensuring timely distribution of leads to the sales team
  • Ensure data integrity across all our user systems from marketing automation to CRM to customer communication database
  • Own analytics, reporting and dashboards for the EMEA marketing team. This includes delivering analysis and supporting visuals for business reviews, regular pipeline review meetings, and EMEA-wide team updates
  • Assist with the building and execution of ongoing marketing campaigns through recommendations on campaign setup and, hands-on support in setting up lead flows and campaign dashboards
  • Create templates, workflows or how-to process documents for the marketing team to follow
  • Deliver training to the marketing team on our processes, some of our marketing tools, and on our analytics dashboards
  Who will you be working with?
  • You will work closely with the EMEA Marketing leadership who will value your insights and recommendations for process improvements
  • You will work very regularly with the the EMEA Sales Operations team to improve efficiencies between sales and marketing
  • You will work on a daily basis with the HQ marketing operations and analytics team who will value your perspective on the EMEA business and need
  • You will be an integral part and a very valued member of our friendly and fun marketing team.
  What skills are we looking for?
  • Deep technical knowledge of marketing operations, automation, data flows, and campaign execution as well as best practices for sales and marketing processes
  • Technical competency of Salesforce required in an advanced/admin capacity
  • 3+ years of experience working with Salesforce, including building reports, updating data (campaigns, contacts) and flows. Minimum of 2 years total of experience working with a marketing automation tool such as Eloqua or Marketo in an advanced/admin capacity
  • Accreditations such as Eloqua B2B Master+ Accreditation would be great but not a hard requirement
  • Experience integrating marketing tools (examples: marketing automation with CRM, event platform with CRM, webinar platform with marketing automation etc.)
  • Experience with reporting and using data analysis to make effective decisions - SQL query skills required
  • Bachelor’s degree, marketing emphasis preferred
  What type of personality and soft skills are we looking for?
  • You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, with communicative energy
  • You have strong verbal and written communication skills... Don’t worry, you won’t be asked to write novels. But you will need to communicate clearly to (and be understood by) different types of audiences within the company
  • The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks. You are able to manage multiple projects simultaneously.
  • You have excellent quantitative analysis skills, with an intuitive mind and great problem-solving skills
  • You are able to set priorities, communicate these clearly and integrate feedback as and when the business needs to pivot
  • You will be the kind of person who can think big, get stuff done and has fun.
  
  
  
  
  Closing Date - Applications for this post must be received by 2nd January 2019.
   
  Guidance salary range for this position is between £55-65k per annum, dependent upon experience and skill set. 
  
  
  
  
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Partner Marketing Manager, EMEA
  
  
  Zendesk is the market leader in SaaS Customer Service and Engagement solutions for high-growth companies across the world. Partner Marketing at Zendesk has a responsibility to ensure our partner community is consistently informed of all our events, activities, and product developments.  Also, partner marketing is responsible for planning and executing demand generation campaigns with and through our strategic partners.
   
  Partner Marketing works across marketing, sales and product to drive growth.  An ideal candidate will have a strong marketing background and ability to work with a cross-functional team, while leading go-to-market planning and execution with strategic Zendesk channel partners in the EMEA region.
   
  From making sure the Zendesk brand and correct collateral is present, owning partner communications, to building joint marketing programs and ensuring lead generation and user acquisition, this role will cover a wide range of exciting opportunities to grow the business.  You need to be motivated by a forever changing and evolving environment!
  
  
  Responsibilities:
  • Get to know strategic partner ecosystem and understand their marketing capabilities
  • Drive the marketing planning process with strategic channel partners in EMEA
  • Execute demand generation campaigns and events with EMEA partners
  • Own partner communications
  • Work closely with the EMEA partner sales team in support of their efforts to build the sales pipeline and close opportunities
  • Coordinate regional partner enablement events
  • Evangelize and promote Zendesk products with and through strategic partners
  • Ruthlessly measure results, constantly looking to optimize Zendesk's performance in the partner channels
  Requirements:
  • 5+ years’ experience in Partner Marketing, Field Marketing, and/or business development
  • Exceptional communication and presentation skills; comfortable presenting to a range of management and stakeholders
  • Able to tell a visual story with graphs and data
  • Passionate about what you do and have experience in go-to-market and driving growth
  • Love playing with data to identify hidden opportunities and learnings
  • Comprehensive knowledge of a SaaS sales and marketing funnel
  • Understand the huge growth potential this role represents for Zendesk
  • Highly-motivated, self-starter who takes initiatives and defines what Zendesk should do to with regards to promoting partners and working with distribution channels
  • Comfortable and used to, a stand-alone role - collaborating with local and global teams
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  PR Manager - Central European Region (German speaking)
  
  
  Zendesk is searching for a PR Manager who is passionate about solidifying the company as a leading provider of software for better customer relationships. This role will primarily focus on managing Zendesk’s PR activities with primary focus on the Central EMEA region and in particular the German market.
  
  
  In this role you will help drive Zendesk’s corporate and brand communications, help manage regional PR agencies, and support public relations campaigns related to corporate announcements, original content/research, and industry partnerships/initiatives.
  
  
  The role is based in our Paddington, London office. 
  
  
  
  
  
  
  Responsibilities:
  • Work closely with the senior PR managers for South and North and West regions, to plan and execute a communication an integrated PR strategy for the territory.
  • Proactively identify technology trends to devise compelling stories that show Zendesk’s leadership in staying ahead of CRM software.
  • Collaborate with senior leaders from the regional and global teams to develop thought leadership themes and content, and develop key company spokespeople to amplify them with press and at events/conferences.
  • Build and maintain relationships with relevant technology media and influencers, positioning the overall Zendesk brand and specific initiatives and trends in various regions.
  • Partner with content, marketing, sales and customer success teams to identify and promote newsworthy customer stories, milestones and momentum to drive press coverage.
  • Write and edit press materials including announcements, bylines, pitches and presentations.
  • Track technology and customer service trends to inform Zendesk’s communications strategy and update as needed.
  Requirements:
  • Good regional media relationships in the technology sector, and the media placements to prove it.
  • Track record of planning and executing communications strategies regionally/globally.
  • Strong interpersonal, project management and prioritisation skills. Unfazed by change.
  • A collaborative, open attitude and a history of working in and/or leading cross-functional teams.
  • Experience working with senior management and the ability to lead and coach them.
  • Excellent oral and written communications skills with a knack for simplifying complex topics and technologies to their essence.
  • A minimum of five years of PR experience.  Ideally in technology, start-up experience a bonus whether in-house or working at an agency.
  • A minimum of a bachelor’s degree. Focus on Communications / Journalism preferred.
  • Native/Fluent in German and English.
  • Some travel to the region will be required.
  • International experience is a plus.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Web Developer, EMEA
  We are looking for a talented web developer to work across the websites and microsites serving our EMEA markets. You will be an integral part of the EMEA marketing team and working very closely with our fantastic HQ web marketing team.
  
  
  This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have an eye for design, sharp development skills, and an analytical mind.
  
  
  Responsibilities:
  • Create and test new pages or features launching on the European marketing domains (.de, .es, .co.uk … and campaign microsites), including integrations with marketing automation, CRM, analytics, and other systems.
  • Discover, diagnose and resolve issues as they emerge (or even better: before they do) on the EMEA websites, as well as on the .com detail any risks and assumptions.
  • Participate in architecture and technical discussions with web engineers based in the headquarters
  • Collaborate with marketers, designers, content specialists, and engineers in a fast-paced environment.
  • Help align projects from concept through development, QA, staging, and production deployment.
  • Execute A/B tests on our EMEA web properties to prove or disprove hypotheses and improve conversion rates.
  Skills we are looking for:
  • A minimum of 2 years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a production environment.
  • Experience creating and managing web pages and web page templates in a content management system (Wordpress preferred).
  • Experience with cross-platform, cross-browser development.
  • Git / Github experience, comfortable handling complex merges with frequent regularity.
  • Expert knowledge of performance optimisation and how it impacts user behaviour and conversion.
  • Hands-on experience with web optimisation tools (Optimizely preferred).
  • Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Sketch, Photoshop and Illustrator.
  • Knowledge of a full web technology stack (NodeJS knowledge would be nice but not a requirement)
  • Experience with an end-to-end library testing frameworks.
  • Experience with Puppeteer, Nightmare, or Phantom would be welcome but not an absolute requirement.
  • Excellent verbal and written communication skills.
  • You are fluent in German (native speaker preferred) and English.
  • Passion for design, user experience, marketing, and information architecture.
  • Bachelor’s degree, computer science preferred.
  Personality and Soft Skills we are looking for:
  • You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, collaborative, with communicative energy.
  • You have excellent great problem-solving skills.
  • You are intuitive and analytical.
  • You will be the kind of person who can think big, get stuff done and has fun.
  • You have strong verbal and written communication skills. Don’t worry, you won’t be asked to write novels. But you will need to communicate clearly to (and be understood by) different types of audiences within the company (technical and non-technical).
  • The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks.
  • You are able to manage multiple projects simultaneously. Don’t worry, you will get guidance and support from your management team.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Профессиональные услуги
  Engagement Manager
  Job Overview:
  Joining our Professional Services team as an Engagement Manager (EM) you’ll be designing high value service engagements and work with Sales targeting large enterprise customers and leading the development and delivery of services such as on-boarding, migrating, training, developing and overall extending Zendesk beyond its core yet amazing capabilities.  
  
  
  Responsibilities:
  Understand and document functional and business requirements from the customer and translate into a design according to scope. Provide business consultations for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations.
  
  
  ·       Become proficient in customer support workflows and Zendesk’s business applications and services offerings. Apply this knowledge to Zendesk customer business needs to design high value services engagements
  ·       Support our Sales team with a focus on large enterprise customers. On enterprise engagements bring your delivery experience into the Sales cycle to support the generation of services proposals, statements of work (SOWs), and contract negotiations
  ·       Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience
  ·       Manage executive level client relationships through regular steering boards and provide team oversight during the delivery of services engagements (scope, resources, requirements, time, cost etc.)
  ·       Support Sales & Customer Success teams with customisation/ optimisation requests from strategic accounts
  ·       Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital
  ·       Team effectively with other parts of the organisation, including Support and Product Management to address and resolve customer issues
  ·       Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements
  
  
  Items we’ll be looking for in your CV and assessing you on include:
  Essential:
  ·       3+ years experience delivering support and/ or consulting services, preferably involvement in selling services
  ·       Experience of scoping and delivering SaaS implementations
  ·       Project management experience (executing SOWs, contract management, risk management, staffing)
  ·       Experience with various architectures (Web, Enterprise, SaaS) and methodologies waterfall, agile etc.
  ·       Excellent client management instincts with the ability to build and maintain client and internal relationships across all levels
  ·       Ability to manage multiple projects concurrently and maintain client focus
  ·       Strong written and verbal communications skills and experience in facilitation
  ·       Experience delivering support services, or experience with products and/ or processes related to customer support groups
  ·       Good understanding of support process and infrastructure
  ·       Ability and willingness to travel up to 50%
  ·       Fluent English AND another European language (preference for Dutch/ Nordics /German/ Spanish) both at business level (written and verbal)
  ·       University degree or equivalent
  
  
  Nice to have:
  ·       Experience with RESTful and JSON API implementation
  ·       Professional project management qualifications (PPM/ Prince2/ PMP/ APM/ CAPM etc.)
  
  
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Solution Architect, EMEA
  Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams! 2018 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal.
  
  
  We are looking for a dynamic pre-sales superstar who enjoys positioning technical solutions and services to Enterprise clients.  This is a great opportunity to join a high growth organisation, making a difference in the Customer Experience market. If you have a good blend of pre-sales and services delivery, and enjoy interacting with Enterprises who are transforming their business, we'd love to talk!
  
  
  
  
  What will you be doing?
  • Work collaboratively with Account Executives and Solution Consultants to position success paths for our prospects and customers
  • Link business processes with product/technical solutions
  • Gather requirements, create Statements of Work (SOWs) and change orders for new and existing customers
  • Position and present implementation options & proposals to customers & prospects
  • Demonstrable experience in one or more of the following: consulting services, project management and business analysis
  • Solid understanding of Enterprise Cloud solutions
  • Knowledge of scoping, sizing & defining statements of work (SOW’s)
  • Excel and enjoy presenting - showcase high energy, enthusiasm and positivity
  • Ability to prioritise and plan effectively
  • Work effectively as a member of a cross-functional team (internal & external)
  What you'll bring to the team
  • Experience in a fast paced, high growth & dynamic environment
  • Experience with various architectures (Web, Enterprise, Cloud, Integration) and methodologies
  • Experience with RESTful and JSON API implementation
  • Has worked with Customer Service systems, processes and challenges
  • Prior pre-sales experience
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Services Consultant, EMEA
  Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our amazing products, but also on building our amazing teams! We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal.
  
  
  We're now a multi-product company, so, whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions, we'd love to hear from you.
  
  
  Our Professional Services team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the greeters to the house of Zen(desk) - genuinely compassionate, patient, organised and, well, a little quirky.
  
  
  We get our enterprise customers on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple product. A Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses’ relationships.
  
  
  Within Paid Services, engagement Services Consultants will be responsible for driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager.  Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. You will also routinely execute on Professional Services Lite Packages and existing customer optimisations effectively within scope, time, and budget.
  
  
  Responsibilities:
  • Guide and educate Zendesk customers using our Success Methodology and Framework to give them proactive assistance as they onboard and configure their Zendesk
  • Maintain product expertise across the Zendesk product line
  • Collaborate in establishing world-class customer service policies, processes and standards
  • Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations
  • Conduct meetings onsite and remotely according to the Zendesk Customer Success methodology standards
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Ability to manage several projects and customers at one time
  • Ability to gather requirements and issue change orders and scopes for new and existing customers
  Requirements:
  • Demonstrable professional consulting experience, ideally in a customer-facing role
  • Good understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Manager-Level with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 50%
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Named Account Executive, UK
  We are seeking a high-performing Named Account Executive who will be tasked with growing Zendesk’s customer footprint in the FTSE 100, specifically those with a B2C orientation. You will drive sales execution with both existing customers and new FTSE 100 accounts, by nurturing existing relationships, creating additional adoption, establishing new executive level relationships and teaming with sales development to target companies and groups not currently on the Zendesk platform. This will require the successful candidate to collaborate and coordinate with the Zendesk Executive team and subject matter experts.
  You will be responsible for driving bookings and overall customer adoption. The ideal candidate will possess a background in successfully selling Cloud applications to FTSE 100 organisations, specifically; finding, creating and closing new opportunities, engaging at the CXO level. He/she should also have a demonstrated ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Manage and develop the account strategy with Zendesk's top customers, with focus on customer adoption, whilst increasing revenue
  • Identify, find and close new business opportunities
  • Drive and close account renewal business
  • Establish C-Level executive sponsorship
  • Develop strategy and objectives for each account in order to align and facilitate best practice for each and every use case and to predict and quantify expansion opportunity
  • Coordinate Zendesk stakeholders, industry and subject matter experts as well as executives
  • Ultimate point of accountability for all customer issues and opportunities, communicating and escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a thorough understanding of the status of a deal at every stage of the process
  • Effectively advise and influence customers through consultative selling techniques and relevant marketing campaigns
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives
  • 10+ years of enterprise software selling experience; SaaS experience strongly preferred
  • Track record of success selling into enterprise, FTSE 100 companies
  • Consistent proven track record of success with 6 figure deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills
  • Exceptional verbal and written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Pre-sales Developer, EMEA
  This role is the perfect next step in your career with an exciting and growing software business. The worlds of pre-sales, technical architecture, development or implementation are just some of the options that could be open to you in the future.
  
  
  We are looking for a developer to work closely with our pre-sales team in EMEA, developing web UI and back end applications to demonstrate the power and flexibility and extensibility of the Zendesk solution. You will work closely with the team to understand and translate business rules into detailed requirements and technical designs. You'll be responsible for the design, development, coding, testing and debugging of code and applications.
  
  
  This role will include hands-on new development as well as support, maintenance or enhancement of existing applications.
  
  
  
  
  You are the perfect match if you:
  • Have been building, tweaking and extending web sites and apps for at least 3 years, preferably for enterprise level products
  • Possess strong problem-solving skills with an ability to deliver on time and work with minimal supervision
  • Have a strong understanding of the full software development lifecycle
  • Work and strive to deliver a quality product and create happy customers
  • Have been performing spot-on troubleshooting, and solving problems in a highly technical customer focused service environment
  • Understand internal product road maps to determine solution gaps that can be solved with custom applications. You’ll also be able to interface with product management to provide necessary feedback
  • Have experience developing and testing integrated, web based applications using multiple coding languages
  Technical Requirements:
  • Very strong JavaScript/jquery including web services and ability to stub out web services
  • Experience with Ruby and Ruby on Rails OR the desire to learn
  • Proficient in some or all of the following: Java, Jasper, XML, JSON, AJAX, CGI, DHTML, SQL, JSP
  • Other transferable programming expertise: python, perl, php
  • Expert experience using HTML/CSS to create table-less responsive websites that adhere to web standards
  • Some experience of database design & extensibility would be a bonus!
  • DOM (events, traversing, memory management), DHTML, and at least one client side JavaScript library (jQuery, YUI, Prototype, Dojo, Mootools)
  • Experience with cross-platform, cross-browser development
  • Willingness/interest to learn enough iOS/Xcode and Android to prototype apps leveraging Zendesk's Mobile SDK
  We realise this is a long list of asks, and we would encourage you to apply anyway if you don't quite meet all of the criteria!
  
  
  #LI-MD1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Regional Solution Consultant - DACH, Russia & CEE
  Who we are:
  
  
  Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our amazing products, but also on building our amazing teams! We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our SC team to keep up!
  
  
  We're now a multi-product company, so, whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions, we'd love to hear from you.
  
  
  We're looking for new pre-sales experts to support our sales teams within our EMEA regions. The right experience within Solution Consulting, as well as the appropriate language skills, will be key to you being successful.
  
  
  What will you do?
  
  
  The SC is a key member of the sales team. Working alongside our Account Executives your role is very clear: to win the technical product selection. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small and across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom full of execs.
  
  
  You'll be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues. Your current employer will definitely be sorry to see you leave! We are looking for professionals who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.
  
  
  Finally, working from early stage meetings through to final presentations, you'll definitely be a professional plate spinner!
  
  
  Required:
  • End to end presales / solutions consulting discovery on high net worth deals
  • Fluency in English and at least German. Russian would also be highly preferable!
  • Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Ability to collaborate across the business where required
  • High level of skill around integrating SaaS applications
  • Cloud service experience
  • Willing to travel
  • Previous consulting experience implementing enterprise class software solutions
  • In-depth knowledge of either Customer Service Software, ITSM, data warehousing & business intelligence
  • Obvious passion and people skills
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany
  We are seeking a high-performing Senior Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements:
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Fluency in German and English
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Account Executive, UK- pipeline for 2019
  We are seeking a high-performing Senior Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviours associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  This is in anticipation of 2019 headcount. Please register your interest!
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelors degree
  • Experience selling to director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position