Job Openings

• Creative
  Brand Copywriter
  Zendesk is looking for a copywriter who can write about business software without being boring. This is a creative role in which you will collaborate with the Product, Design, and Marketing Teams.
  
  
  The day-to-day:
  • Use words and ideas (and sometimes emojis) to shine a light on the charm and personality of the Zendesk Brand
  • Help brainstorm and conceptualize all manner of projects
  • Think about storytelling and how to craft engaging narratives for our live events
  • Write copy for the marketing website, print collateral, online ads, video scripts, emails, etc.
  • Write CTAs that get people to click on the right buttons
  • Work with product marketers to refine messaging and extract benefits from lists of features
  • Help other departments with written communications
  The Bigger Picture:
  • Writing is the nuts and bolts of this job. But there’s also more to it. The ideal candidate will be an ace communicator who can think conceptually and work with our team to bring creativity to a wide range of projects. We’re looking for someone who’s obsessed enough to scrutinize the details of banner ads, but who can also see the big picture and sew a red thread across media, marketing, and internal communications. You will be asked to think in big ideas, to guide the narrative, and make sure we’re telling a consistent story across brand touch points. And you’ll work with designers, animators, and video producers to make sure it’s all fresh, and interesting, and on-brand.
  Requirements:
  • 3-5 years of creative agency experience (or equivalent)
  • Experience working in-house would be good; B2B experience would be great
  • Experience supporting teams with translation and transcreation for regional markets
  • Exceptional written and verbal communication skills
  • Expert understanding of writing mechanics and English Grammar (UK and US)
  • Familiarity with best practices, trends, and styles in all aspects of writing for the web
  • A college degree – or a good story about why you don’t have one
  
  
  Note: Only applications submitted with a portfolio or writing samples will be considered
  Attributes we are looking for:
  • HUMOR We have a sense of humor and can laugh at ourselves.We look for people who can do the same.
  • HONESTY We like to surround ourselves with people who will speak up when something looks off or is headed in the wrong direction. We also like to communicate our brand through honest, simple, charming language.
  • SKILLS We want someone who can truly understand our brand, embody it in their writing, and help to weave it into everything the company does.
  • BEAUTIFUL SIMPLICITY A lot of B2B technology companies like to overcomplicate things. Not us. We always strive to be beautifully simple – in both our product and our marketing.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Работа с клиентами
  Senior Customer Success Manager, UK
  Job Overview:
  We're looking for a Principal/ Senior-level Customer Success individual to join the team as our next Customer Success Executive (CSE). Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated.
  
  
  Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers; passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  ·     To drive commercial and technical success for your customers from their investment in Zendesk products and services
  ·     Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the ROI out of the Zendesk platform
  ·     Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  ·     Maintain product expertise across the Zendesk product line
  ·     Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/ industry maturity
  ·     Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  ·     Coach new Customer Success team members on Zendesk’s own customer service program
  
  
  Relevant Backgrounds (bonus if you have both!):
  ·     Experience managing an enterprise book of business or related experience caring for and advising a set of customers/ clients
  ·     Experience leading a world class customer care team and driving strategic initiatives for a global Contact Center
  
  
  Key things we’re going to be looking for in your CV and assessing you on include:
  ·     8+ years of Customer Success or related consulting experience providing strategic business advice to Enterprise/ Global customers
  ·     Background of working at similar SaaS/ technology companies or consultancy businesses
  ·     Experienced in articulating the business value of implementing specific products and its functionality
  ·     Change management/ business transformation; proven experience in driving CX centred business transformation initiatives within your customer portfolio
  ·     Ability to navigate across complex customer organisations forging solid relationships with C-Level, senior management, and other key decision makers and influencers
  ·     Passionate about how customer service can transform a business
  ·     Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  ·     Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc.)
  ·     Experience with Zendesk or similar platforms (e.g. Salesforce, ServiceNow, BI tools) a HUGE plus
  ·     Empathy and a unique ability to understand customer needs
  ·     Excellent executive-level verbal, written, and presentation skills
  ·     Willing and able to travel up to 25%
  ·     University degree or equivalent
  
  
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Маркетинг
  Content and Social Specialist, EMEA (Dutch)
  Zendesk is looking for an energetic and motivated content and social media professional to join our EMEA Marketing team.
  
  
  Your main responsibility in this role will be to ensure that Zendesk customers, partners and prospects have a great and locally relevant content experience, that leads to more loyalty and more new business for Zendesk.
  
  
  Responsibilities:
  • You will be the go-to person to review the localised content to ensure high-quality translation that is accurate, natural-sounding, and culturally appropriate (including tone and voice). This content will be aligned to Zendesk brand guidelines. You will work closely with the local digital teams to evaluate every stage of the buyer’s journey (discovery, evaluation, trial nurture, purchase) to optimise it based on deep customer and cultural insights.
  • You will be responsible for the development of our local blogs. You will provide support for the creation and review of content for marketing campaigns, the local websites, as well as white papers and more. There will also be the chance to work with sector influencers to develop content for their channels and increase awareness of Zendesk. You should be creative and keen to input ideas into how to make the Zendesk brand stand out.
  • You will manage the Zendesk social media handles (LinkedIn, Twitter and Facebook) within a specific region in EMEA. Experience in creating and distributing content across these channels is essential. You will need to have a proven track record of growing a company’s social media presence and will be on top of the latest social media trends.
  Experience Required:
  • 2+ years B2B marketing experience (agency side or client-side)
  • Proven with experience creating content for the web across disciplines (digital, print video, etc.) and media (blogs, ebooks, research, infographics, podcasts, etc.)
  • Experience using social media channels to launch and optimise organic (non-paid) social campaigns to meet business goals
  • Tracking content and social campaigns with a view to continuously adapt and improve business results.
  • Bachelor's degree, marketing and communications preferred.
  Skills Required:
  • Strong creativity, copywriting and proofreading skills.
  • Experience of all aspects of social media marketing and a strong track record of setting up and optimising social media campaigns.
  • Understanding of social media metrics and reporting; ability to assess opportunities, track & analyse results.
  • Native/Fluent in English and Dutch.
  • Knowledge of SEO best practices would be a bonus.
  Personality and Soft Skills we are looking for:
  • You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, with communicative energy.
  • You have excellent great problem-solving skills. You are intuitive and analytical.
  • You will be the kind of person who can think big, get stuff done and has fun.
  • The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks.
  • You are able to manage multiple projects simultaneously. Don’t worry, you will get guidance and support from your management team.
  • You have a flexible mindset, willing to adjust how the role is defined and responsibilities are distributed based on what the business needs at the time
  • Customer-centric: you have the ability to put yourself in the customer/prospect/partner’s shoes and apply this empathy to continuously improve their online journey.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Group Manager, Public Relations & Communications, EMEA
  Zendesk is searching for a passionate leader to head our public relations and communications efforts in EMEA. This role will be focused on storytelling and branding to solidify Zendesk’s position as a leading provider of customer relationship management software.
  
  
  In this role you will drive Zendesk’s corporate, brand and internal communications across EMEA whilst managing a small team of PR managers and regional/local PR agencies to support corporate and product announcements, launch company and industry led research, and foster industry partnerships/initiatives. You will be the go to person in region, helping both our executives and key spokespeople to deliver company relevant and industry focused messaging as we continue to evolve the Zendesk Brand. The role is based in our Paddington, London office. 
  
  
  Responsibilities:
  • Lead and manage a small team (2) PR managers to plan and execute an integrated PR communications strategy for the region
  • Proactively identify technology trends to devise compelling stories that show Zendesk’s leadership in staying ahead of CRM software
  • Collaborate with senior leaders from the regional and global teams to develop thought leadership themes and content, and develop key company spokespeople to amplify the messages with press and/or at relevant events/conferences
  • Build and maintain relationships with relevant technology media and influencers, positioning the overall Zendesk brand and specific initiatives and trends in various regions
  • Partner with content, marketing, sales and customer success teams to identify and promote newsworthy customer stories, milestones and momentum to drive press coverage
  • Write and edit externally facing materials including press releases, bylines, pitches and presentations
  • Track technology and customer service trends to inform Zendesk’s communications strategy and update as needed.
  Requirements:
  • Strong leadership and regional media relationships in the technology sector
  • Track record of planning and executing communications strategies regionally/globally
  • Strong interpersonal, project management and prioritisation skills
  • Strives in working in a fast paced and ever changing environment
  • A collaborative, open attitude and a history of working in and/or leading cross-functional teams
  • Previous people management experience
  • Experience working with senior stakeholders and the ability to lead and coach during executive briefings
  • Crisis management experience, and track record of counseling CEOs and top executives
  • Excellent oral and written communications skills with a knack for simplifying complex topics and technologies to their essence and making them accessible to a general audience, localizing stories to local regions
  • A precise grammarian and expert at AP style
  • A minimum of 10 years of PR experience in high-growth public company desired
  • Bachelor’s degree
  • Focus on Communications / Journalism preferred
  • Bilingual preferred. Fluency in Dutch, German and/or French advantageous
  • Some travel to the region will be required
  • International experience is a plus
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Partner Marketing Manager, EMEA
  
  
  Zendesk is the market leader in SaaS Customer Service and Engagement solutions for high-growth companies across the world. Partner Marketing at Zendesk has a responsibility to ensure our partner community is consistently informed of all our events, activities, and product developments.  Also, partner marketing is responsible for planning and executing demand generation campaigns with and through our strategic partners.
   
  Partner Marketing works across marketing, sales and product to drive growth.  An ideal candidate will have a strong marketing background and ability to work with a cross-functional team, while leading go-to-market planning and execution with strategic Zendesk channel partners in the EMEA region.
   
  From making sure the Zendesk brand and correct collateral is present, owning partner communications, to building joint marketing programs and ensuring lead generation and user acquisition, this role will cover a wide range of exciting opportunities to grow the business.  You need to be motivated by a forever changing and evolving environment!
  
  
  Responsibilities:
  • Get to know strategic partner ecosystem and understand their marketing capabilities
  • Drive the marketing planning process with strategic channel partners in EMEA
  • Execute demand generation campaigns and events with EMEA partners
  • Own partner communications
  • Work closely with the EMEA partner sales team in support of their efforts to build the sales pipeline and close opportunities
  • Coordinate regional partner enablement events
  • Evangelize and promote Zendesk products with and through strategic partners
  • Ruthlessly measure results, constantly looking to optimize Zendesk's performance in the partner channels
  Requirements:
  • 5+ years’ experience in Partner Marketing, Field Marketing, and/or business development
  • Exceptional communication and presentation skills; comfortable presenting to a range of management and stakeholders
  • Able to tell a visual story with graphs and data
  • Passionate about what you do and have experience in go-to-market and driving growth
  • Love playing with data to identify hidden opportunities and learnings
  • Comprehensive knowledge of a SaaS sales and marketing funnel
  • Understand the huge growth potential this role represents for Zendesk
  • Highly-motivated, self-starter who takes initiatives and defines what Zendesk should do to with regards to promoting partners and working with distribution channels
  • Comfortable and used to, a stand-alone role - collaborating with local and global teams
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  PR Manager - Central European Region (German speaking)
  
  
  Zendesk is searching for a PR Manager who is passionate about solidifying the company as a leading provider of software for better customer relationships. This role will primarily focus on managing Zendesk’s PR activities with primary focus on the Central EMEA region and in particular the German market.
  
  
  In this role you will help drive Zendesk’s corporate and brand communications, help manage regional PR agencies, and support public relations campaigns related to corporate announcements, original content/research, and industry partnerships/initiatives.
  
  
  The role is based in our Paddington, London office. 
  
  
  
  
  
  
  Responsibilities:
  • Work closely with the senior PR managers for South and North and West regions, to plan and execute a communication an integrated PR strategy for the territory.
  • Proactively identify technology trends to devise compelling stories that show Zendesk’s leadership in staying ahead of CRM software.
  • Collaborate with senior leaders from the regional and global teams to develop thought leadership themes and content, and develop key company spokespeople to amplify them with press and at events/conferences.
  • Build and maintain relationships with relevant technology media and influencers, positioning the overall Zendesk brand and specific initiatives and trends in various regions.
  • Partner with content, marketing, sales and customer success teams to identify and promote newsworthy customer stories, milestones and momentum to drive press coverage.
  • Write and edit press materials including announcements, bylines, pitches and presentations.
  • Track technology and customer service trends to inform Zendesk’s communications strategy and update as needed.
  Requirements:
  • Good regional media relationships in the technology sector, and the media placements to prove it.
  • Track record of planning and executing communications strategies regionally/globally.
  • Strong interpersonal, project management and prioritisation skills. Unfazed by change.
  • A collaborative, open attitude and a history of working in and/or leading cross-functional teams.
  • Experience working with senior management and the ability to lead and coach them.
  • Excellent oral and written communications skills with a knack for simplifying complex topics and technologies to their essence.
  • A minimum of five years of PR experience.  Ideally in technology, start-up experience a bonus whether in-house or working at an agency.
  • A minimum of a bachelor’s degree. Focus on Communications / Journalism preferred.
  • Native/Fluent in German and English.
  • Some travel to the region will be required.
  • International experience is a plus.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Marketing Manager - ABM EMEA
  
  
  This is a brand new role for Zendesk!
  
  
  We are looking for an energetic and motivated manager to join our EMEA Marketing team as a Senior Marketing Manager with a focus on Accounts-Based Marketing.
  
  
  You will be overseeing a brand new team of researchers, so People Management skills will be required!
  
  
  The main aim for the Researchers in your team will be to identify potential customers and target businesses that would benefit from the suite of products Zendesk has to offer.
   
  As an experienced Marketing leader, you will work closely with both Marketing and Sales to provide insight on campaigns to the Research team, which will help them to generate a strong pipeline of business to contribute to the future of Zendesk.     
  
  
  Responsibilities:
  • Management of a growing team of researchers who are working on specific campaign outcomes for target businesses, industries or regions
  • Help the team to create their own valuable data and enrich our own information
  • Ensure data integrity by overseeing de-duplication and clean-up procedures as needed
  • Coach and develop the team through projects and new initiatives, to help build data for different campaigns and help develop profile information from a sales perspective to help target prospects
  • Create research processes and introduce best practices to guide the researchers’ project work from the ground-up, by building out accounts and contacts for enterprise campaigns
  • Work closely with the wider Sales and Marketing teams, to inform, guide and deploy a solid research strategy
  • Make recommendations around researcher and project workflow to optimise campaign efficiency and time to market
  • Create ongoing opportunities for collaboration among researchers to support and improve best practices
  • Partner with Analytics and Campaign Managers to leverage data insights around campaign engagement and conversion
  • Work with Marketing and Sales operations to optimise data capture in Salesforce
  • Communicate regularly with the Marketing, Sales, and Operations teams
  • Develop researchers into career tracks for Sales
  • Grow the team when needed, and work closely with Recruitment as the function develops within EMEA
  • Create a great team environment with a fun and energetic atmosphere!
  Requirements:
  • Minimum of 5 years work experience within Marketing, preferably in the SaaS industry
  • BS/BA degree in business, marketing, communications, analytical sciences or a related degree
  • People management experience
  • Experience using Salesforce
  • High energy and a strong team ethic
  • Collaborative mindset
  • Goal-oriented
  • Have a demonstrated success at meeting targets
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Web Developer, EMEA - Fluent German required
  We are looking for a talented web developer to work across the websites and microsites serving our EMEA markets. You will be an integral part of the EMEA marketing team and working very closely with our fantastic HQ web marketing team.
  
  
  This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have an eye for design, sharp development skills, and an analytical mind.
  
  
  Responsibilities:
  • Create and test new pages or features launching on the European marketing domains (.de, .es, .co.uk … and campaign microsites), including integrations with marketing automation, CRM, analytics, and other systems.
  • Discover, diagnose and resolve issues as they emerge (or even better: before they do) on the EMEA websites, as well as on the .com detail any risks and assumptions.
  • Participate in architecture and technical discussions with web engineers based in the headquarters
  • Collaborate with marketers, designers, content specialists, and engineers in a fast-paced environment.
  • Help align projects from concept through development, QA, staging, and production deployment.
  • Execute A/B tests on our EMEA web properties to prove or disprove hypotheses and improve conversion rates.
  Skills we are looking for:
  • A minimum of 2 years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a production environment.
  • Experience creating and managing web pages and web page templates in a content management system (Wordpress preferred).
  • Experience with cross-platform, cross-browser development.
  • Git / Github experience, comfortable handling complex merges with frequent regularity.
  • Expert knowledge of performance optimisation and how it impacts user behaviour and conversion.
  • Hands-on experience with web optimisation tools (Optimizely preferred).
  • Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Sketch, Photoshop and Illustrator.
  • Knowledge of a full web technology stack (NodeJS knowledge would be nice but not a requirement)
  • Experience with an end-to-end library testing frameworks.
  • Experience with Puppeteer, Nightmare, or Phantom would be welcome but not an absolute requirement.
  • Excellent verbal and written communication skills.
  • You are fluent in German (native speaker preferred) and English.
  • Passion for design, user experience, marketing, and information architecture.
  • Bachelor’s degree, computer science preferred.
  Personality and Soft Skills we are looking for:
  • You will be a key member of our team, so we are looking for someone vibrant, warm, empathetic, collaborative, with communicative energy.
  • You have excellent great problem-solving skills.
  • You are intuitive and analytical.
  • You will be the kind of person who can think big, get stuff done and has fun.
  • You have strong verbal and written communication skills. Don’t worry, you won’t be asked to write novels. But you will need to communicate clearly to (and be understood by) different types of audiences within the company (technical and non-technical).
  • The role is very varied, which makes it fun and interesting, hence you will be able to balance big projects with small day to day tasks.
  • You are able to manage multiple projects simultaneously. Don’t worry, you will get guidance and support from your management team.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  HR Business Partner
  We're looking for a Human Resources Business Partner in London. This is a landmark role to strategically partner with our Sales and Marketing leaders across the EMEA region. There's lots to be done, are you up for the challenge?
  
  
  Who might you be? You are genuine. You listen to your customers. You are commercially focused. You can develop relationships and challenge constructively. You consistently strive to make the people around you better.
  
  
  Reporting to the, San Francisco based, Lead Senior HR Business Partner for Go-To-Market, you will be primarily based in our London office. Partnering with EMEA GTM leadership and teams you will also play an integral role as part of a global HR Business Partnering team.
  
  
  Responsibilities:
  • Provide core HR partnership to Sales and Marketing client groups, including: employee development, succession planning, performance management and development, workforce planning with an eye on global impacts, employee movement, change management, and annual cycle programs (Reward, Engagement, Performance Feedback).
  • Guide and coach managers and leaders to be the best people managers they can be. Support them with employee engagement, employee recognition, retention, manager development, organisational development, and change management.
  • Participate in, and lead, HR projects as needed.
  • Guide and coach managers on how to appropriately manage and resolve people issues.
  • Foster relationships and partner with cross-functional stakeholders (e.g. Finance) and the broader People & Places team (including Employee Services, Talent Acquisition, Reward, People Development, HRIS).
  • Work with our people managers and leaders to develop and build on our approach to Talent (including Talent Reviews, Succession and Development).
  • Partner with the HRBP team globally to work closely with client leaders, managers, and employees to understand business needs, develop strategies, and implement solutions.
  • Use data to track insights and interpret people trends.
  • Act as the lead people and places leader on site to engage senior leaders for site based focus.
  • Participate and lead global people leader learning sessions on behalf of people and places.
  Requirements:
  • Demonstrable HRBP experience, preferably supporting a sales organisation.
  • You are confident and comfortable working with senior leaders, proven ability to challenge whilst maintaining a strong and constructive relationship.
  • Experience within tech, high-growth environments.
  • Experience working remotely from your immediate line manager is a plus, as is an ability to work on your own initiative.
  • Superior verbal and written communication skills, with a high attention to detail and a collaborative nature.
  • Resourceful, self-motivated and able to independently manage shifting workloads in a high-paced and ever changing environment.
  • Strong mindset for continuous improvement and exceeding internal customer expectations.
  • Ability to influence and develop relationships.
  • European language(s) beneficial but not essential.
  • Travel will be required.
  • You know how to have fun!
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Regional Solution Consultant - DACH, Russia & CEE (London Office)
  Who we are:
  Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our amazing products, but also on building our amazing teams! We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our SC team to keep up! We're looking for a new team member with to preferably be based in either of our London or Dublin office, open to discussion for Cologne base.
  
  
  We're now a multi-product company, so, whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions, we'd love to hear from you.
  
  
  We're looking for new pre-sales experts to support our sales teams within our EMEA regions. The right experience within Solution Consulting, as well as the appropriate language skills, will be key to you being successful.
  
  
  What will you do?
  The SC is a key member of the sales team. Working alongside our Account Executives your role is very clear: to win the technical product selection. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small and across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom full of execs.
  
  
  You'll be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues. Your current employer will definitely be sorry to see you leave! We are looking for professionals who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.
  
  
  Finally, working from early stage meetings through to final presentations, you'll definitely be a professional plate spinner!
  
  
  Required:
  • End to end presales/ solutions consulting discovery on high net worth deals
  • Fluency in English and German (to business-level; written and verbal). Fluent Russian would be a super nice to have but not essential
  • Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Ability to collaborate across the business where required
  • High level of skill around integrating SaaS applications
  • Cloud service experience
  • Willing to travel
  • Previous consulting experience implementing enterprise class software solutions
  • In-depth knowledge of either CX solutions, Customer Service Software, ITSM, data warehousing & business intelligence
  • Obvious passion and people skills
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Operations & Insights Manager, London
  If you have a solid software or SaaS Analytics background and are looking for a unique opportunity, then look no further! Maybe you are part of a bigger organisation where you are feeling that your efforts are diluted, not valued or you feel that every day is the same? At Zendesk you have the chance to be everyone's champion!...Read on...  
  
  
  Zendesk provide a platform for organisations to build better customer relationships by making things beautifully simple. We do the hard work to allow our customers to focus on what they do best.
  
  
  The Sales Operations and Insights Manager in EMEA is no different. You will have a passion for data, have a natural understanding of all things data and be passionate about turning large complex data sets into beautifully simple pieces of insight for “our” customers, the EMEA Go-To-Market organisation.
  
  
  It’s an exciting time to join Zendesk in EMEA. We’re growing our GTM operations team and need a specialist in Analysis and Insights to ensure we are making the most of our data and our go to market teams are keeping on track. Whilst the role has a pan-European remit, supporting offices across Europe and is based in London, there will be opportunities to work on global projects, influencing the global direction of an aspirational multi-billion dollar turnover company. 
  
  
  Reporting to the Director of Sales Operations in EMEA, you will be instrumental in influencing and driving change through impactful analysis and tooling.
  
  
  Responsibilities
  •  Creating automation tools to streamline and simplify business processes
  • Creating regular BI reporting, providing detailed visibility of the full KPI stack
  • Identifying and tracking customer behaviour through core marketing, product & sales data analysis
  • Creating and automating dashboards and reporting to assist in the metronomic rigor of business performance monitoring across EMEA
  • Carrying out Sales BI analysis i.e. sales patterns; productivity; pricing; opportunity managementYou may have to build out your own custom datasets to simplify the creation and maintenance of dashboards and tools.
  • Providing regular monthly / quarterly reporting to the sales and marketing organisation
  • Building and owning regional scorecards and dashboards, tracking metrics and KPIs from across the business to provide a do-it-yourself ecosystem of reporting for the Sales and marketing community
  • Working very closely with other like-minded folk across AMER and APAC sharing best practices and sample code / toolsets.
  Requirements
  • Working in a similar role to this one for the last 3-5 years.
  • Have at least 2 years experience of data warehousing, analytics, BI and reporting fundamentals
  • A motivated self-starter who has a demonstrable “off the scale” passion for solving problems that combine data, sales, finance and technology.
  • You are a numerate natural problem solver with significant experience of creating telemetry to drive business decisions
  • Analytics experience that spans customer insights, business reporting, management information and ideally Sales and Marketing
  • Extremely adept with various forms of computer, data and visualisation technologies including advanced SQL (ideally a working knowledge of Google Bigquery), Java, Google Appscript, Tableau, (ideally but not necessary as it’s dead simple to pick up) Zendesk Explore and an appreciation for APIs and integrating and combining multiple diverse data sets, you may also have a little Salesforce administration experience up your sleeves.
  • The person that everyone in the office goes to for help with Excel / Google Sheets and you can integrate external BigQuery based datasets into your Google Sheets in your sleep.  
  • You will be as comfortable defining and reporting on metrics that allow others to manage the performance of their business as you are boiling an egg.
  • Are entrepreneurial in your approach, taking a Hands-on stance and having the ability to adapt quickly in a fast growing start-up.
  • Are able to juggle multiple projects and tasks concurrently, working on large hairy projects at the same time as fielding quick-fire tactical initiatives.
  • Want to be part of a successful team and can demonstrate a team-first attitude - you will be part of a small, close-knit and hard working team with many overlapping priorities, you will be someone who thinks with a team mindset - if you want to work behind a closed door with your headphones on all the time, this may not be the role for you.
  • Overjoyed at the prospect of documenting all of your work to ensure that others can follow along and be just like you.
  • Communication will be in your top 5 list of strengths, able to articulate the inner workings of your tools and reporting as you would be guiding a sales rep around your latest piece of wondrous insight.
  • Are Hungry to work in a fast-growing industry leading tech company who gives back as much as it expects
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Account Executive, Germany
  We are seeking a high-performing Senior Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements:
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Fluency in German and English
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant, UKI - Register for future opportunities
  Who we are:
  Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams! 2018 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team and so we need to expand our SC team to keep up!
   
  We're now a multi-product company too so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.
   
  This role will support our sales teams across EMEA. Working with our Account Execs and Strategic Account Execs on our largest enterprise-level opportunities.
   
  What will you do?
  As a Senior Solutions Consultant you’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll be successful selling to Enterprise and Mid-Market executives and convincing C-level and director level executives of the technical merits of the software solution.
   
  Working in conjunction with Sales, Marketing, and Product Managers you’ll be the technical bridge between our Account Executives and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
   
  
  
  Items we'll be looking our for in your CV and assessing you on include:
  • Strong demonstrable Mid-Market/ Enterprise software solution consulting experience
  • Fluency in English and another European language (preference for French, Italian or Spanish) would be a great nice to have
  • Proven experience mapping RFI/ RFP requirements to software solutions
  • Experience scoping, managing, and executing customer pilots and Proof of Concepts (POCs)
  • Superior solution scoping abilities, using our existing solution, and influencing new product development
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Call Centre experience is desired (and a huge plus!)
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
  • Must be willing to work in a fast-paced environment and pro-active attitude
  • Must be willing to travel
  • Obvious passion and people skills
  Nice to haves:
  • Previous consulting experience implementing enterprise class software solutions
  • In-depth knowledge of Customer Service Software or other relevant business applications
  • Knowledge in web/ scripting technologies, HTML, CSS, JavaScript, and SaaS applications
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Solution Developer, EMEA (London office)
  This role is the perfect next step in your career with an exciting and growing software business. The worlds of pre-sales, technical architecture, development or implementation are just some of the options that could be open to you in the future.
  
  
  We are looking for a developer to work closely with our pre-sales team in EMEA, developing web UI and back end applications to demonstrate the power and flexibility and extensibility of the Zendesk solution. You will work closely with the team to understand and translate business rules into detailed requirements and technical designs. You'll be responsible for the design, development, coding, testing and debugging of code and applications.
  
  
  This role will include hands-on new development as well as support, maintenance or enhancement of existing applications.
  
  
  
  
  You are the perfect match if you:
  • Have been building, tweaking and extending web sites and apps for at least 3 years, preferably for enterprise level products
  • Possess strong problem-solving skills with an ability to deliver on time and work with minimal supervision
  • Have a strong understanding of the full software development lifecycle
  • Work and strive to deliver a quality product and create happy customers
  • Have been performing spot-on troubleshooting, and solving problems in a highly technical customer focused service environment
  • Understand internal product road maps to determine solution gaps that can be solved with custom applications. You’ll also be able to interface with product management to provide necessary feedback
  • Have experience developing and testing integrated, web based applications using multiple coding languages
  Technical Requirements:
  • Very strong JavaScript/jquery including web services and ability to stub out web services
  • Experience with Ruby and Ruby on Rails OR the desire to learn
  • Proficient in some or all of the following: Java, Jasper, XML, JSON, AJAX, CGI, DHTML, SQL, JSP
  • Other transferable programming expertise: python, perl, php
  • Expert experience using HTML/CSS to create table-less responsive websites that adhere to web standards
  • Some experience of database design & extensibility would be a bonus!
  • DOM (events, traversing, memory management), DHTML, and at least one client side JavaScript library (jQuery, YUI, Prototype, Dojo, Mootools)
  • Experience with cross-platform, cross-browser development
  • Willingness/interest to learn enough iOS/Xcode and Android to prototype apps leveraging Zendesk's Mobile SDK
  We realise this is a long list of asks, and we would encourage you to apply anyway if you don't quite meet all of the criteria!
  
  
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Strategic Account Executive, UK
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  Be part of something special. Our territories are unsaturated, we’re growing at over 50% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk Executive Team and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both a business background that enables them to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
  
  
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk top accounts
  • Create new relationships and close new business throughout each organisation
  • Establish C-level executive sponsorship
  • Coordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate best practise for each and every use case and to predict the quantify expansion opportunity
  • Coordinate Zendesk stakeholders, industry and subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues & opportunities, communicating & escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities & ensuring a thorough understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & relevant marketing campaigns
  Requirements
  • Bachelors degree
  • Experience selling to VP & C level executives
  • 6+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market & enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position