Job Openings

• Creative
  Creative Copywriter
  Zendesk is looking for a copywriter who can write about business software without being boring. This is a creative role in which you will collaborate with the Product, Design, and Marketing Teams.
  
  
  The day-to-day:
  • Use words and ideas (and sometimes emojis) to shine a light on the charm and personality of the Zendesk Brand
  • Help brainstorm and conceptualize all manner of projects
  • Think about storytelling and how to craft engaging narratives for our live events
  • Write copy for the marketing website, print collateral, online ads, video scripts, emails, etc.
  • Write CTAs that get people to click on the right buttons
  • Work with product marketers to refine messaging and extract benefits from lists of features
  • Help other departments with written communications
  The Bigger Picture:
  • Writing is the nuts and bolts of this job. But there’s also more to it. You will be a strong communicator who can think conceptually and work with our team to bring creativity to a wide range of projects. We’re looking for someone who’s obsessed enough to scrutinize the details of banner ads, but who can also see the big picture and sew a red thread across media, marketing, and internal communications.
  • You will be asked to think big... bring ideas to guide the narrative and make sure we’re telling a consistent story across brand touch points.
  • You’ll work with designers, animators, and video producers to make sure it’s all fresh, and interesting, and on-brand.
  Requirements:
  • 3-5 years of creative agency experience (or equivalent)
  • Experience working in-house would be good; B2B experience preferred
  • Experience supporting teams with translation and trans-creation for regional markets
  • Extraordinary written and verbal communication skills
  • Expert understanding of writing mechanics and English Grammar (UK and US)
  • Familiarity with standard methodologies, trends, and styles in all aspects of writing for the web
  • A college degree – or a good story about why you don’t have one
  
  
  Note: Only applications submitted with a portfolio or writing samples will be considered
  Attributes we are looking for:
  • Humour... We have a sense of humor and can laugh at ourselves.We look for people who can do the same.
  • Honesty... We like to surround ourselves with people who will speak up when something looks off or is headed in the wrong direction. We also like to communicate our brand through honest, simple, charming language.
  • Skills... We want someone who can truly understand our brand, embody it in their writing, and help to weave it into everything the company does.
  • Beautiful Simplicity... A lot of B2B technology companies like to overcomplicate things. Not us. We always strive to be beautifully simple – in both our product and our marketing.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  Recruiter, EMEA
  Zendesk is looking for a dynamic individual to join our amazing team, in our bustling London office, a stone's throw from Paddington Station. You will specifically partner with our GTM (Go-To-Market) functions - continuing to build out high achieving teams in our EMEA locations. The position will be a 360, end-to-end role - sourcing, screening and business partnering with the EMEA leaders for the respective areas.
  
  
  You will develop and drive the activity from attraction to close. We need someone who can think ahead, bring new ideas to the table, and is strategically astute, yet can personally deliver on hiring requirements in a hands-dirty-role. Ownership, trust and support will be afforded to you in a setup that will allow you to be yourself and make valuable contributions like never before. You will be a key player in continuing our pattern of success by finding and hiring the best talent.
  
  
  What you’ll do:
  • Plan for and execute recruiting and pipelining goals - short, medium and long term.
  • Be passionate about - and have experience in - attracting diverse talent.
  • Maintain high level of detail(s) on the ‘then’, ‘now’ and ‘to be’.
  • Partner closely with our Management community within GTM - always keeping one step ahead.
  • Work closely with Managers to understand their needs in order to identify the right talent.
  • Handle multiple job requisitions simultaneously - you will never be bored! (trust me).
  • Partner closely with the rest of the Recruiting team, fine-tuning our pitch and approach.
  • Conduct independent sourcing via social recruiting, networking, job postings and career events.
  • Develop pipeline of candidates in niche areas as determined by market needs and business strategies.
  What you have:
  • 3+ years of full-cycle recruiting in an In-house environment.
  • Successful track record of direct sourcing candidates (this is a 360 role).
  • A strong knowledge of the 'market' for all levels of GTM talent.
  • Nice to have - Sales recruitment experience (but we can teach you if not).
  • Outstanding networking and communication skills.
  • The ability to independently manage multiple competing priorities and to constantly re-prioritise - you will be in high demand!
  • A confident, comfortable presenter - well versed to challenging those around them (in a nice way).
  • An extremely high sense of urgency and ability to work in a fast-paced, ever-changing environment.
  • Degree educated.
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive, Russia
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the Russian territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  • Fluent in English and Russian
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Named Account Executive, UK
  We are seeking a high-performing Named Account Executive who will have the exciting opportunity to build mind share & adoption within Zendesks top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships & creating additional adoption. This requires collaborating with & coordinating the Zendesk executive team & subject matter experts.
  
  
  You will be responsible for top line revenue growth & overall customer adoption. The ideal candidate will posses both a business background that enables them engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers & operational experience on how to get deals done.
  
  
  He/she should also have a demonstrated ability to think strategically about business, product, & technical challenges, with the ability to build & convey compelling value propositions.
  
  
  Responsibilities
  • Manage & develop a subset of Zendesks top and largest accounts
  • Create new relationships & close new business throughout each organization
  • Drive & close account renewal business
  • Establish C-Level executive sponsorship
  • Co-ordinate account planning activity across account base
  • Develop strategy & objectives for each account in order to align & facilitate best practice for each & every use case & to predict & quantify expansion opportunity
  • For BPO named accounts, serve as day-to-day liaison between the BPO & Zendesk sales, & develop market initiatives to drive incremental revenue
  • Coordinate Zendesk stakeholders, industry & subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues & opportunities, communicating & escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities & ensuring a thorough understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & relevant marketing campaigns
  Requirements
  • Bachelors degree
  • Experience selling to VP & C level executives
  • 15+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market & large enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Pre-sales Platform Architect
  About Us:
  We are an upbeat and disruptive business that takes great pride in what we do and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space. We are growing at over 50% YoY and our solution set continues to evolve allowing us to support the most disruptive, complex, and challenging businesses in EMEA.
  
  
  Job Overview:
  We are seeking another experienced Platform Architect to join our EMEA Pre-sales team being a regional expert in Sunshine our AWS based open and flexible CRM platform. As well as ensuring we successfully position and sell Sunshine and our broader platform capabilities to our customers and prospects.
  
  
  Zendesk’s Pre-sales organisation owns the technical relationship with our prospects and customers during the sales cycle. Being our Platform Architect you will be responsible for supporting the more advanced integration, architectural and platform conversations. Typically but not exclusively, you will be working with our customer’s own architecture and technical teams too. You will also work with our prospects and the sales organisation to ensure a successful pre-sales engagement and to drive adoption of the Zendesk Sunshine platform.
  
  
  Responsibilities:
  • Support the pre-sales and sales teams through complex technical sales cycles
  • Understand and explain the opportunities presented by Zendesk’s Sunshine platform
  • Expertly position and demo our solutions, while highlighting the ease of use and configuration options of the platform
  • Help customers understand the capabilities of Sunshine and how they can extend Zendesk beyond its core functionality
  • Drive usage and option of our broader platform capabilities including our APIs and mobile SDKs
  • Provide regular updates to our internal customers (sales/ support /marketing) on our Platform messaging
  • Build meaningful relationships with Zendesk technical partners and internal contributors
  Items we are looking for in your CV and will be assessing you on include:
  • Practical experience and working knowledge of AWS and its key related products such as S3, Redshift & Kinesis
  • Architected complex enterprise solutions with Rest APIs, Web Services, Backend integrations, database design, data modelling, etc.
  • Built web applications and are familiar with most current web development technologies
  • You love sparring with customer Enterprise Architects, recommending best practices and challenging the perceived status quo
  • Passionate about rapidly evolving new technologies and keen to promote in 1:1 and 1:M environments
  • Excellent written and oral communication skills
  • A bias towards action and the ability to work well in a dynamic and constantly changing environment
  Bonus points:
  • A second (or third) European language is highly desirable
  • Being a Certified AWS Architect would be fantastic!
  • Previous experience as a technical evangelist, technical product manager or another role where both technical and interpersonal skills are required
  • Self-motivated with an entrepreneurial mindset
  • Demonstrable curiosity, with a specific personal interest in technical problem solving and providing creative, best-in-class technical customer support
  • You write and blog about technical topics and contribute to relevant social media conversations
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, up-sell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements:
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Solutions Consultant, UK
  Who we are:
  Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! 2019 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our multi-billion dollar revenue goals. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our Pre-sales team to keep up!
  
  
  We're now a multi-product company too so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.
  
  
  What will you do?
  In this role, you’ll support one of our UK sales teams; working with your aligned Account Execs on our largest enterprise-level opportunities.
  
  
  As a Senior Solutions Consultant, your mission is to ensure product selection.  You’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll already be successful selling to Enterprise and Mid-Market organisations and convincing C-level and director level executives of the technical merits of the software solution.   
  
  
  Working in conjunction with Sales, Marketing, and Customer Success, you’ll be the technical bridge between our Account Executives and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and over the phone.
  
  
  What you have:
  • Strong demonstrable Mid-Market/ Enterprise software Solution Consulting experience
  • Fluency in English
  • Expertise in detailed discovery and value-based solution selling
  • Proven experience mapping software solutions to RFI/ RFP requirements
  • Experience scoping, managing and executing customer pilots and Proof of Concepts (POCs)
  • Superior solution scoping abilities and influencing new product development
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Call Centre experience is desired (and a huge plus!)
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
  • Must be willing to work in a fast-paced environment and have a can-do and proactive attitude
  • Must be willing and able to travel
  • Passion!
  Nice to haves:
  • Previous consulting experience implementing enterprise-class software solutions
  • In-depth knowledge of Customer Service Software or other relevant business applications
  • Knowledge of AWS, Azure, Google, Oracle PaaS, etc.
  • Experience in web/ scripting technologies, HTML, CSS, JavaScript, SaaS applications
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Strategic Account Executive, UK
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  Be part of something special. Our territories are unsaturated, we’re growing at over 50% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk Executive Team and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both a business background that enables them to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
  
  
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk top accounts
  • Create new relationships and close new business throughout each organisation
  • Establish C-level executive sponsorship
  • Coordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate best practise for each and every use case and to predict the quantify expansion opportunity
  • Coordinate Zendesk stakeholders, industry and subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues & opportunities, communicating & escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities & ensuring a thorough understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & relevant marketing campaigns
  Requirements
  • Bachelors degree
  • Experience selling to VP & C level executives
  • 6+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market & enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position