Amsterdam
Job Openings
-
Senior Customer Success Manager - Benelux
About us:We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.Job Overview:We're looking for a Principal/ Senior-level Customer Success individual to join our all-star team as our next Customer Success Executive (CSE). As our CSE you will own a portfolio of our most strategic/ global accounts. You will advise and guide your customers on best in class practices as they map any number of their business needs to Zendesk. You are the face of zen - genuinely compassionate, strategic-minded, organized and dedicated.Fulfilling this role means you are entrusted with the relationships, long-term strategy, sharing business road-maps, and product health of your accounts. You will use your creativity to craft extraordinary customer experiences. Above all, you are someone who is extremely passionate, client obsessed, and love navigating withing complex organisational structures partnering with advocates to make Zendesk the common thread that transforms their business.Responsibilities:
- Drive commercial and technical success for your customers from their investment in Zendesk products and services
- Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the ROI out of the Zendesk platform
- Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
- Maintain product expertise across the Zendesk product line
- Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/ industry maturity
- Respond to high profile, high-impact customer issues in a fashion that inspires confidence and continued customer loyalty
- Coach new Customer Success team members on Zendesk’s own customer service program
Relevant backgrounds (bonus if you have both):
- Experience managing an enterprise book of business or related experience caring for and advising a set of strategic clients
- Experience leading a world-class customer care team and driving strategic initiatives for a global Contact Center
Items we are looking for in your CV and will be assessing you on include:
- 8+ years of Customer Success or related consulting experience providing strategic business advice to enterprise/ global customers
- Fluent Dutch language skills (business level; written and verbal)
- Background of working at similar SaaS/ technology companies or consultancy businesses specialising in tech/ digital transformations
- Experienced in articulating the business value of implementing specific products and its functionality
- Change management/ business transformation; proven experience in driving CX centred business transformation initiatives within your customer portfolio
- Ability to navigate across complex customer organisations crafting solid relationships with C-Level, senior management, and other key decision makers and influencers
- Passionate about how customer service can transform a business
- Love for teamwork and dedication to building a world-class, enterprise-class global customer experience together
- Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc.)
- Experience with Zendesk or similar platforms (e.g. Salesforce, ServiceNow, BI tools) a HUGE plus
- Empathy and a special ability to understand customer needs
- Excellent executive-level communication skills both written and verbal
- Willing and able to travel up to 25%
- University degree or equivalent
#LI-JL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Marketing Manager - Benelux (Dutch & English speaking)
We are looking for a hands-on Marketing Manager, who is passionate about the direction Zendesk is headed and wants to join a fast-growing company. This person will be an expert in execution and creator of content. You will help us position the product for business growth and tell the ‘Why Zendesk’ story in the Customer Service space through all aspects of the product, marketing, and sales channels.Working closely with other areas of the business you will form the campaign strategy, enable the sales teams to tell a compelling story and activate our brand across multiple marketing channels for the Zendesk platform.Positioned locally, managed from Copenhagen, and working daily with colleagues in the London and Dublin office.... This is an opportunity to take a solidly established brand and accelerate growth across the Benelux region, including Belgium, Luxembourg, and the Netherlands, through a series of new product introductions over the next few years.Responsibilities:
- Deliver audience targeted and market segmented campaigns and programs into the Benelux region
- Develop content strategies for acquiring market share, sales and expansion in the region – including elements such as live and online events, direct mail, email, web, advertising, and sales support materials
- Measure marketing activity effectiveness, report on Marketing KPIs (client- and prospect-focused marketing metrics), balance budget (accountability for), and optimise resources to deliver maximum ROI whilst meeting regional Booking and pipeline goals
- Understand global campaign roadmap and local market needs to figure out elements should be deployed in-region and which new materials need to be created
- Set, drive and align field marketing priorities with local sales teams
Requirements:
- Bachelor’s Degree in Marketing, Economics, Business or a related technical field
- 5+ years’ experience with solutions marketing, solutions consulting or product marketing in B2B or B2C market
- Extraordinary communication & presentation skills
- Verbally articulate and skilled at telling a story
- Fluent in English and Dutch, including a real passion for digital content
- Strong analytical skills and real passion for analysing products, competitors, and market dynamics
- Ability to lead and drive business growth for an entire region
- Ability to work independently and as a key member of multiple teams
- Ability to build relationships with industry influencers and clients
- A desire to do the best work of your life!
Desirable:
- Strong understanding of EMEA wide B2B2C landscape
- Local insight and experience with commercial development
Key partners for success in this role:
- Head of Regional Sales
- Sales managers, AE's, Velocity team, SDR (management and team)
- Client success, pre-sales and services
- Global Marketing Team
- Wider EMEA Marketing Leadership Team
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Manager, Account Executives (Benelux)
Zendesk's Manager for the Benelux Account Executives will have full ownership and responsibility for leading team sales activities. You will play the key role in ensuring the achievement of significant revenue growth targets that support the company's objectives in a fast-paced and dynamic market.You have the energy, business insight, pipeline expertise and people skills to inspire a team to consistently achieve meaningful growth targets while working in close collaboration with cross functional partners.As an outstanding and experienced sales leader, you will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction. There are fast career progression opportunities for performers while delivering against ambitious business goals and developing talent in a fast-growing company.Responsibilities
- Provide strong leadership, vision and direction for the sales team and broader Zendesk sales organization
- Continue to hire, grow, lead and motivate a high-performing enterprise sales team
- Be accountable for the attainment of assigned new customer acquisition and financial performance targets
- Track and analyse sales activities to understand and capitalise on buying trends and patterns
- Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
- Establish policies, processes and procedures that will ensure revenue growth
- Roll up your sleeves and do what is necessary for the customer and your team
Requirements
- Knowledge or a good understanding of the Benelux markets
- Innovative and results-driven senior sales executive with strong software/tech sales experience, preferably with SaaS exposure
- Consistent track record of success, driving revenue growth against quota and increased profitability
- Experience building, coaching and leading enterprise sales teams
- Strong experience in sales methodologies and best practises
- Demonstrable ability to be enthusiastic and creative in pipeline development
- Ability to provide accurate forecasting and pipeline development and management
- Entrepreneurial and focused with a passion to succeed
- A creative, out of the box thinker
- Analytical and metrics driven through all stages of the sales cycle
- Fluent in English and Dutch and/or Flemish
#LI-JM1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Solution Consultant - Benelux
Who we are:Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams! 2018 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team and so we need to expand our SC team to keep up!We're now a multi-product company too so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.This role will support our sales teams across EMEA. Working with our Account Execs and Strategic Account Execs on our largest enterprise-level opportunities.What will you do?As a Senior Solutions Consultant you’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll be successful selling to Enterprise and Mid-Market executives and convincing C-level and director level executives of the technical merits of the software solution.Working in conjunction with Sales, Marketing, and Product Managers you’ll be the technical bridge between our Account Executives and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.Items we'll be looking our for in your CV and assessing you on include:
- Strong demonstrable Mid-Market/ Enterprise software solution consulting experience
- Fluency in Dutch AND English (essential). Other additional fluent language skills a super nice to have
- Proven experience mapping RFI/ RFP requirements to software solutions
- Experience scoping, managing, and executing customer pilots and Proof of Concepts (POCs)
- Superior solution scoping abilities, using our existing solution, and influencing new product development
- Excellent interpersonal, communication, persuasion, presentation and writing skills
- Call Centre experience is desired (and a huge plus!)
- Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
- Must be willing to work in a fast-paced environment and pro-active attitude
- Must be willing and able to travel
- Obvious passion and people skills
Nice to haves:
- Previous consulting experience implementing enterprise class software solutions
- In-depth knowledge of Customer Service Software or other relevant business applications
- Knowledge in web/ scripting technologies, HTML, CSS, JavaScript, and SaaS applications
#LI-JL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Работа с клиентами
Маркетинг
Sales & Sales Leadership