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• Работа с клиентами
  Senior Manager, Customer Success
  Our Customer Success team advises and guides our wide array of enterprise customers as they engage with us and adopt the key elements of our products to achieve their goals. We ensure customers are optimised and scale effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, to build partnerships that ensure we continue to add value as we, and they, evolve relationships over time.
  
  
  This role will lead a team of Customer Success staff who are responsible for making every customer in the portfolio successful which ultimately assures revenue retention. This role will report to Senior Director, Customer Success, EMEA.
  
  
  As a leader within our Success organisation, you will be genuine, compassionate, strategic-minded, charismatic, organised and dedicated. Passionate about helping our customers transform and optimise their customer experiences (CX), you will showcase the ability to instil that knowledge and interest into your team.
  
  
  As the ideal candidate, you have deep experience and interest in customer experience and customer support industry trends. You also care deeply about attracting high-quality talent to Zendesk and are passionate about developing the existing team and bench strength we have.
  
  
  Who you are:
  • Passionate and knowledgeable about customer experience and support, with a global mindset and empathy for enterprise businesses and the challenges their customer support teams and administrators face.
  • Comfortable working across the spectrum: from C-level executives and VPs to set strategy, through to front-line contributors who might be early in their CX career.
  • You thrive on team development: helping members grow in depth and breadth of skill, cultivating their passion, and enabling them to take on increasingly important roles, both inside your team and across CX at Zendesk.
  • Partner across the Zendesk organisation to ensure all parts of the organisation maintain alignment and continue to evolve as we grow.
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation.
  • Quick learner with new programs and software; knowledge of the Zendesk product, or comparable solutions.
  What you'll do:
  • Lead a team of Zendesk Customer Success team members who are each responsible for ensuring each customer in their portfolio is successful.
  • Plan and direct all aspects of this roles book of business. Including but not limited to defining team goals and initiatives, coaching account strategies and handling customers escalations in alignment with the Zendesk Customer Success organisation and methodologies.
  • Hire, train, and coach your team, such that they consistently set a standard for the experience they give our customers, are fulfilled by their work, and have a strong understanding and plan for their careers.
  • Be a resource to the team on customer service industry trends so that you can participate in configuration review development and presentations.
  • Bring planning, focus and manage escalations in order to achieve and exceed quarterly churn and contraction targets. Chair customer health calls.
  • Partner with global Customer Experience leadership to align and expand on global strategy, in a way that balances regional needs with organisational simplicity and consistency.
  • Work with Sales and Success Leaders to identify trends and uncover opportunities to innovate and improve our customer success model. Lead and support execution of improvements.
  What you have:
  • Passion for customer service, and how it can transform businesses.
  • Understanding of SaaS business models and Customer Success team’s place in that.
  • Strong commercial acumen and experience to develop our business and coach the success team.
  • You’ll know all about meeting and exceeding churn and contraction goals.
  • Experience in a leadership role, within a customer success environment. You’ll have hired and coached team members to develop them and make them more effective, happier employees.
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together.
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal.
  • Strong project management skills and an ability to multitask without getting frazzled.
  • Able to prepare, present, and revise budgets Willingness to travel up to 30%.
  • Fluency in Dutch and English.
  • Bachelors of Arts or Bachelor of Science degree, MBA or equivalent experience a plus.
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Маркетинг
  Marketing Manager - Benelux (Dutch & English speaking)
  We are looking for a hands-on Marketing Manager, who is passionate about the direction Zendesk is headed and wants to join a fast-growing company. This person will be an expert in execution and creator of content. You will help us position the product for business growth and tell the ‘Why Zendesk’ story in the Customer Service space through all aspects of the product, marketing, and sales channels.
  
  
  Working closely with other areas of the business you will form the campaign strategy, enable the sales teams to tell a compelling story and activate our brand across multiple marketing channels for the Zendesk platform.
  
  
  Positioned locally, managed from Copenhagen, and working daily with colleagues in the London and Dublin office.... This is an opportunity to take a solidly established brand and accelerate growth across the Benelux region, including Belgium, Luxembourg, and the Netherlands, through a series of new product introductions over the next few years.
  
  
  Responsibilities:
  • Deliver audience targeted and market segmented campaigns and programs into the Benelux region
  • Develop content strategies for acquiring market share, sales and expansion in the region – including elements such as live and online events, direct mail, email, web, advertising, and sales support materials
  • Measure marketing activity effectiveness, report on Marketing KPIs (client- and prospect-focused marketing metrics), balance budget (accountability for), and optimise resources to deliver maximum ROI whilst meeting regional Booking and pipeline goals
  • Understand global campaign roadmap and local market needs to figure out elements should be deployed in-region and which new materials need to be created
  • Set, drive and align field marketing priorities with local sales teams 
  Requirements:
  • Bachelor’s Degree in Marketing, Economics, Business or a related technical field
  • 5+ years’ experience with solutions marketing, solutions consulting or product marketing in B2B or B2C market
  • Extraordinary communication & presentation skills
  • Verbally articulate and skilled at telling a story
  • Fluent in English and Dutch, including a real passion for digital content
  • Strong analytical skills and real passion for analysing products, competitors, and market dynamics
  • Ability to lead and drive business growth for an entire region
  • Ability to work independently and as a key member of multiple teams
  • Ability to build relationships with industry influencers and clients
  • A desire to do the best work of your life!
  Desirable:
  • Strong understanding of EMEA wide B2B2C landscape
  • Local insight and experience with commercial development
  Key partners for success in this role:
  • Head of Regional Sales
  • Sales managers, AE's, Velocity team, SDR (management and team)
  • Client success, pre-sales and services
  • Global Marketing Team
  • Wider EMEA Marketing Leadership Team
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Manager, Account Executives (Benelux)
  Zendesk's Manager for the Benelux Account Executives will have full ownership and responsibility for leading team sales activities. You will play the key role in ensuring the achievement of significant revenue growth targets that support the company's objectives in a fast-paced and dynamic market.
  
  
  You have the energy, business insight, pipeline expertise and people skills to inspire a team to consistently achieve meaningful growth targets while working in close collaboration with cross functional partners.
  
  
  As an outstanding and experienced sales leader, you will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction. There are fast career progression opportunities for performers while delivering against ambitious business goals and developing talent in a fast-growing company.
  
  
  Responsibilities
  • Provide strong leadership, vision and direction for the sales team and broader Zendesk sales organization
  • Continue to hire, grow, lead and motivate a high-performing enterprise sales team
  • Be accountable for the attainment of assigned new customer acquisition and financial performance targets
  • Track and analyse sales activities to understand and capitalise on buying trends and patterns
  • Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
  • Establish policies, processes and procedures that will ensure revenue growth
  • Roll up your sleeves and do what is necessary for the customer and your team
  Requirements
  • Knowledge or a good understanding of the Benelux markets
  • Innovative and results-driven senior sales executive with strong software/tech sales experience, preferably with SaaS exposure
  • Consistent track record of success, driving revenue growth against quota and increased profitability
  • Experience building, coaching and leading enterprise sales teams
  • Strong experience in sales methodologies and best practises
  • Demonstrable ability to be enthusiastic and creative in pipeline development
  • Ability to provide accurate forecasting and pipeline development and management
  • Entrepreneurial and focused with a passion to succeed
  • A creative, out of the box thinker
  • Analytical and metrics driven through all stages of the sales cycle
  • Fluent in English and Dutch and/or Flemish 
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position