The benefits of knowledge management tools
What are knowledge management tools?
Knowledge management tools are systems organizations use for sharing information internally and externally. Examples of knowledge management tools include customer relationship systems, learning management systems and knowledge bases. If you've ever checked out a company's FAQ or an online tutorial, then you've made use of knowledge management tools.
In this way Zendesk Guide can be incredibly effective for helping subject-matter experts get information out of their own heads, and into the public domain where the knowledge can be easily transferred from person to person.
Customer relationship systems
Learning management systems
Start easing your customer support burden
Your enterprise can use several types of knowledge management tools in your practice to provide your user base with better access to organizational history and subject-matter expertise. Making the right choice will dramatically improve your ability to share knowledge: Gartner recently found that improved access to contextual information reduced customer service response time by up to 80%, improving overall customer satisfaction.
Zendesk Guide is a recognized leader for knowledge base software and other knowledge management tools.
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Knowledge management is a living piece of technology, so there’s always room for improvement. Learn more now.