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Optimize your support
operations as you scale

Optimize your support
operations as you scale

Customer expectations are constantly evolving.
Keep up with them by making sure your customer support operations are in tip-top shape.

Zendesk Support Enterprise Plan

The Zendesk Support Enterprise plan gives your company the tools you need to optimize your support operations as you scale.

Гибкость

Customize your support solution to fit the diverse needs across your business with features like contextual workspaces and custom resources.

Contextual workspaces allows you to maximize agent productivity by creating unique ticket interfaces that surface up the right forms, macros, and apps based on the ticket at hand. (Currently in beta.)

Optimize your support <br>operations as you scale

Расширенный рабочий процесс

Set up, maintain, and change your support operations with ease with advanced features like skills-based routing, ticket forms, and premium sandbox.

With skills-based routing, you can get the right ticket to the right agent so they can more efficiently navigate their day-to-day workflow.

Streamline collaboration

Keep internal and external teams on the same page with tools like the Collaboration add-on, which includes light agents and side conversations.

With side conversations, agents can easily share info, request a response or kick off processes with other internal and external teams.

Accountability

Keep team members accountable by giving certain roles the right account permissions. Easily audit changes made to your Support instance with features like custom roles and audit logs.

With custom roles, you can give specific permissions to your agents to see the tickets that just pertain to them.

Global brands on the Support Enterprise Plan

«Теперь мы можем объединить работу нескольких команд в одном аккаунте Zendesk, что позволит им сотрудничать и нацеливать свою работу в ту область, где у них самый большой опыт.Кроме того, пакет Support Enterprise позволяет нам наращивать объемы эффективно, без лишних затрат и без ущерба для качества наших услуг».

Джесс Винкельман

Директор службы поддержки клиентов

Другие ресурсы

  • SUPPORT ENTERPRISE PLAN OVERVIEW

    95% of customers that upgraded to Support Enterprise said they reduced the complexity of their support operations by up to 75%.

    Подробнее
  • BEST PRACTICES

    Hear from Zendesk General Manager, David Williams, on customer service trends and how to get the most out of the Support Enterprise Plan.

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