Customer Interaction Software

Customer interaction software

Завоюйте известность благодаря отличной поддержке

Customer interaction software provides proactive communication on the channels people prefer. When you make the right connection at the right time it strengthens the customer experience and bond, as well as, builds trust. So, you can get to know your customers on a deeper level because if you don't —someone will.

Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.

Особый подход

Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers. Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.

Найдите свой сегмент

Для более эффективного и продуктивного привлечения клиентов создавайте сегменты. Определяйте специализированные аудитории клиентов на основе их поведения, действий и атрибутов — и сможете обращаться к клиентам так, чтобы они лучше вас понимали.

Выясните реальную ситуацию

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Полезный обзор

Import customer data and combine it with customer interactions from all your Zendesk products—and beyond. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer interaction software better with proactive messaging.

Ознакомьтесь с Outbound

Узнайте, какой тарифный пакет Zendesk подойдет вам лучше всего.