Copyright Infringement Notice & Takedown Policy

Notification of Infringement

Zendesk, Inc. (hereafter, “Zendesk”) abides by the federal Digital Millennium Copyright Act (DMCA) and similar regulations in other jurisdictions by responding to written notifications of alleged infringement by legitimate copyright holders. As part of our response, we may remove or disable access to allegedly infringing material residing on our websites and within the Service. Please note that Zendesk does not control content hosted on any third party website, and cannot remove content from any website it does not own or control.

To submit a copyright infringement notification to Zendesk, send a written communication to our Copyright Agent, as required by the DMCA, and provide the following information in writing:

  • Identification of the copyrighted work that you claim has been infringed;
  • Identification of the specific material that is claimed as infringing and information sufficient to permit Zendesk to locate that material on our websites or within the Service (providing a URL is the best way to help us locate the content quickly);
  • A statement that you believe, in good faith, that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or by law;
  • If you are not the copyright owner, a description of your relationship to the copyright owner;
  • Your contact information, including your name, address, telephone number, and email address;
  • A statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner; and
  • A physical or electronic signature of a person authorized to act on behalf of the copyright owner.

Please note that under Section 512(f) of the DMCA and similar regulations in other jurisdictions, anyone who knowingly misrepresents that material or activity is infringing may be liable for damages and attorneys’ fees incurred by the alleged infringer or by Zendesk. Therefore, if you are not sure whether material infringes your copyright, you should first consider contacting an attorney.

Zendesk’s Response to Notifications

Following receipt of a proper written notification, Zendesk will expeditiously remove or disable the allegedly infringing content. We will also notify the customer who submitted or posted the allegedly infringing material, and provide them with a copy of the copyright infringement notification. We may suspend or terminate access to the Service of customers that repeatedly or egregiously infringe the copyrights of others.

Counter Notification

If a customer of the Service believes that their content was removed or disabled by mistake or misidentification, the customer can send us a written counter notification that includes the following:

  • The customer’s contact information, including name, address, email address, and telephone number;
  • Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or disabled;
  • A statement that the customer consents to the jurisdiction of the U.S. Federal District Court for the judicial district in which the customer is located (or if the customer is outside the U.S., the U.S. Federal District Court for the Northern District of California located in San Francisco, CA), and that you will accept service of process from the person who originally provided Zendesk with the notification of infringement;
  • A statement under penalty of perjury that the customer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
  • A physical or electronic signature of the customer;

Please note that under Section 512(f) of the DMCA and similar regulations in other jurisdictions, any person who knowingly misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.

Zendesk will only accept counter notifications that meet the requirements set forth above and are properly submitted to our Copyright Agent. Upon receipt of a proper written counter notification, Zendesk will provide the person that submitted the infringement notification with a copy of the counter notification, and will, on or after 10 business days following receipt of the counter notification, restore the removed material to the Service unless our Copyright Agent first receives notice that a court action has been filed to restrain the customer from engaging in infringement related to the allegedly infringing material.

Copyright Agent Information

Both infringement notifications and counter notifications should be submitted to our Copyright Agent using the following information:

Zendesk, Inc.
Attention: Copyright Agent
Subject Line: DMCA Notification / DMCA Counter
Notification Email: dmca@zendesk.com
Address: 989 Market St., San Francisco, CA 94103
Telephone: +1 415 418 7506

The full text of the Digital Millennium Copyright Act can be found at: http://www.copyright.gov/legislation/hr2281.pdf.