Zendesk at the Twilio Conference

Published September 30, 2011
Last modified September 30, 2011

[Editor's note: Zendesk Voice is now Zendesk Talk]

Last week, Twilio hosted its first-ever user conference in San Francisco. Our team, along with several hundred talented developers, had the chance to geek out on the latest happenings with the Twilio API, view exciting new Twilio-based products, and meet the Twilio team. We then gave a quick demo of our recently launched Zendesk Voice offering—powered by none other than Twilio.

Steven Yan, product manager of Zendesk Voice, delights the crowd with a live product demo at the first-ever Twilio Conference.

Twilio’s API shares the perfect combination of simplicity and functionality that we strive for in all our products. We’ve gone to great lengths to ensure that Zendesk Voice is as simple as it is helpful. To prove it, Steven Yan, product manager of Zendesk Voice, showed the crowd how to provision a phone number and begin taking calls in less than five minutes. It doesn’t get much more simple than that.

But the true convenience of Zendesk Voice lies in its flexibility. Incoming calls can be configured to pop up directly in your browser or get routed to an existing landline or mobile phone. Best of all, the details of these calls are logged as tickets into your Zendesk with details and an MP3 recording. Should someone get your voicemail, you even get a transcript of the message in addition to the MP3.

Zendesk Voice Features:

  • Automatic call queuing and routing (including hold music, voice greetings, etc.)
  • In-browser alerts
  • Call activities dashboard (current and historical)
  • MP3 recordings of calls and voicemails
  • Voicemail transcription
  • No setup fees, minimums or extra charges

Try Zendesk Voice for Free!

If you're using Zendesk, you can easily try out the Zendesk voice capability by just turning it on under the Settings > Channels menu.  We give you 20 minutes free of charge to test it out.  After that, Zendesk voice costs just 5 cents per minute, with no setup fees minimums or extra charges.  You can find out more details on how to setup Zendesk voice in our online documentation in the Zendesk User's Guide.


So far we've launched Zendesk Voice in US and Canada, but we'll be making it available in the UK, Germany and Australia by the end of 2011.  If you'd like to suggest a country and have us notify you when it becomes available, please send us email to

We've also extended our "Zendesk loves startups" program to startup companies that are new to Zendesk and are under 10 employees and under $1 million in funding.