What’s New at Zendesk: August 2017

Published October 30, 2017
Last modified October 30, 2017

We've recently added a number of new features that provide faster, more intelligent ways for you to chat, message, and support your customers.

Join our GMs of Chat & Guide for an in-depth look at what's new in your Zendesk. In this 45-minute webinar, we’ll discuss the latest features we've released and tips on how you can start using them.

Here’s a closer look at what you’ll learn:

  • Pair customers with your most skilled agent with skill-based routing for Chat
  • Support your customers on their favorite messaging apps with Zendesk Message
  • Improve your self-service effectiveness with machine learning
  • Measure the ROI of Chat and increase sales with conversion tracking
  • Provide differentiated services to your VIP Talk customers with Priority Numbers
  • Allow customers to contact you over their preferred channel with contact options for Web Widget

We’re offering two other regional sessions for this webinar:


Please check out the What’s New page for the latest product updates.

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