Article

How LimeBike rides past the competition with a world class customer experience

Published March 15, 2018
Last modified March 15, 2018

Rapidly growing startup LimeBike is bringing its eye-catching, citrus-colored dockless smart bikes to more and more cities, providing a fun, convenient option for "last-mile" transportation needs. Since launching in June 2017, LimeBike has already expanded its service to more than 50 international markets - and shows no signs of slowing.

Despite their rapid growth, they've managed to maintain their commitment to delivering exceptional customer experiences. Their team of 14 agents achieves a 93% CSAT while resolving 25,000+ a month. In this 30-minute on-demand webinar, Lakeysha Hayes, international customer relations manager for LimeBike, shares how her team uses the Zendesk family of products to:

  • Scale email, text and phone support for 300,000+ riders
  • Respond to 80% of tickets within an hour
  • Provide 24/7 multilingual support

This webinar also includes a Zendesk demo and Q&A section.

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