Zendesk Tips

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‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

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Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101) Article

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)

This Zendesk tip of the week looks at agents logged in and agents serving to measure…

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101) Article

Tip of the week: Investigating increasing wait times (Zendesk Chat Analytics 101)

This Zendesk tip of the week overlays wait time on Chat Reports to identify increases in…

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA Article

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA

This Zendesk tip of the week is especially useful if you are trying to see how…

Tip of the week: A guide to Help Center for Web Portal users Article

Tip of the week: A guide to Help Center for Web Portal users

This Zendesk Tip of the Week will help you transition from Web Portal to Help Center

Community Tip: How to set a reminder on a ticket Article

Community Tip: How to set a reminder on a ticket

Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…

Tip of the week: Markdown embedded images Article

Tip of the week: Markdown embedded images

If you aren't yet using a rich text editor in your Zendesk but you still want…

Community Tip: Deleted your help center content? Not to worry! Article

Community Tip: Deleted your help center content? Not to worry!

This Community Tip from Felix Stubner will help you with a quick way to restore your…

Community Tip: Connect Zendesk with multiple project boards in MeisterTask Article

Community Tip: Connect Zendesk with multiple project boards in MeisterTask

Using the MeisterTask integration you can connect your Zendesk account with a project board in MeisterTask…