zendesk
  • Log in
  • Product Support
  • Company
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Contact us
  • English
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Zendesk. Be the company your customers want you to be.
  • Toggle Mobile Menu
  • Products
    PRODUCTS
    • Support

      Integrated customer support

    • Guide

      Knowledge base and smart self-service

    • Chat

      Live chat and messaging

    • Talk

      Call center software

    • Sell

      Sales CRM

    • Explore

      Analytics and reporting

    • Gather

      Community forum

    • Connect

      Proactive campaigns

    BUNDLES

    The Zendesk Suite

    Four products, one package: Support, Guide, Chat, and Talk

    Duet

    Duet combines the power of Sell and Support in a single super seat

    Platform
    • Zendesk Sunshine

      The Zendesk platform: open, flexible, and powerful enough to build the best customer experiences

    • Sunshine Conversations

      A new part of Sunshine that lets you build interactive messaging experiences

    • Marketplace

      Browse apps, integrations, and partners

  • Pricing
  • Solutions
    INDUSTRY
    • Financial services
    • Government
    • Healthcare
    • Manufacturing
    • Media
    • Retail
    COMPANY TYPE
    • Enterprise
    • SMB
    • Startups
    USE-CASE
    • Self-service
    • Omnichannel
    • Internal help desk
  • Demo
  • Services
  • Resources

    Resources

    • Library

      Guides, research, videos, and resources

    • Events

      Come meet us in person

    • Partners

      How to locate or become a Zendesk partner

    • Blog

      News, tips, and best practices

    • Live webinars

      Online events

    • API & Developers

      Info for building things with Zendesk

    • Customer stories

      See what success with Zendesk looks like

    • Relate by Zendesk

      Customers. Colleagues. Community. It's complicated.

    • Repeat Customer

      A podcast about amazing customer experiences

  • Company
    • Contact us
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Language
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Get started
  • Log in
Blog
Blog
Improve customer experience
  • Customer engagement
  • Customer service management
  • Customer service software
  • Customer service metrics and data
  • Customer service trends
  • Customer service success stories
FEATURED ARTICLE
Sell more
  • Sales tips and techniques
  • Sales management
  • Sales software
  • Sales metrics and data
  • Future of sales
  • Sales case studies
  • Sales culture and recruitment
FEATURED ARTICLE
View demo

Zendesk Products

Chat

Values versus reality: surprising gaps in customer service

July 24, 2019
Chat Customer service trends Improve customer experience

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering.

3 benefits of proactive engagement

February 21, 2019
Chat Customer service trends Improve customer experience

Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve

How businesses can benefit from proactive messaging

February 4, 2019
Chat Customer service trends Improve customer experience

Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented

Chat support models: shared vs dedicated

December 19, 2018
Chat Customer service software Improve customer experience

Here are two methodologies for channel assignment that can help improve the overall customer experience

Questions to ask when staffing chat

December 4, 2018
Chat Customer service management Improve customer experience

Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support

5 ways customer interactions can improve your business

May 12, 2018
Chat Customer service trends Improve customer experience

Customers will call, customers will interact, and customers will even vent at you. But the truth is, each interaction (whether good or bad) provides information about how your company can do better. Here are 5 ways customer interactions can improve your business.

How a great customer experience comes from chat support

March 28, 2018
Chat Customer service software Improve customer experience

Live chat is one of the fastest and most personal ways to engage with customer service from afar. But that alone won’t define your customers’ experience - consider how they navigate the site, how they engage with support, and where they are on the customer journey.

See your business goals through by offering live chat

March 1, 2018
Chat Customer service trends Improve customer experience

It’s crucial to be sure that your live chat goals align with your business objectives. You don't want an opportunity to slip by, so we're highlighting five business goals that can be supported (and more achievable) by offering live chat.

Improving retail experiences with conversational commerce

December 15, 2017
Chat Customer engagement Improve customer experience

Conversational commerce is designed to connect customers with their favorite brands in real-time.

How Spokeo connects more people, faster than ever

October 4, 2017
Chat Customer service success stories Improve customer experience

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

Pain points of live chat and how to solve them

August 25, 2017
Chat Customer service management Improve customer experience

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

Chatbots for business: a new support standard

August 3, 2017
Chat Customer service trends Improve customer experience

If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window

Scaling real-time communication

August 1, 2017
Chat Customer service software Improve customer experience

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Increase useful live chat requests on your website

July 27, 2017
Chat Customer service software Improve customer experience

Let’s look at some of the most efficient ways to increase live chat engagement on your site

Are proactive chat scripts the answer?

June 16, 2017
Chat Customer service management Improve customer experience

How your agents handle the delicate back and forth of a live chat conversation matters. Some may say proactive chat scripts are the answer. But are they?

The benefits of proactive chat

June 2, 2017
Chat Customer service trends Improve customer experience

The name of the customer service game these days is knowing what your customers need before they ask, making proactive chat an essential tool

Increase conversions with chat

May 26, 2017
Chat Customer service management Improve customer experience

While adding a live chat channel can increase website conversion rates by 29 percent, you can further optimize your chat channel and increase conversion rates with chat conversion tracking. Conversion tracking enables you to see how many of your 600 conversions were influenced by a chat and even which agent was involved

Setup your agents and end-users for success with Chat

May 25, 2017
Chat Customer service management Improve customer experience

You’ve made the important step of deciding to implement a new Chat channel, but now what? There are many things to take into consideration, from where you place the Chat panel to how you’ll staff your Chat agents

Work smarter: live chat best practices

May 17, 2017
Chat Customer service management Improve customer experience

As with any communication channel, there’s a right way and a less effective way to offer live chat to your customers

Why you must offer chat support

April 25, 2017
Chat Customer service trends Improve customer experience

It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane is ready to make a purchase. She starts to check out and scans the shipping options. Will it arrive when she needs it to with regular shipping or should she pay to have it expedited

Why live chat is better for everyone

April 11, 2017
Chat Customer service software Improve customer experience

Customers today can be a bit challenging. They want to find answers online…until they want to talk to a human. They expect not only the right answer, but, increasingly, a lightning-fast answer. Enter live chat

Find out what’s new with Zendesk

February 12, 2017
Chat Message Support Talk Zendesk Products

Join our product marketing team for an in-depth walk-through of all product updates in the last quarter. In this 60-minute webinar, we’ll take you through the new features in Support, Help Center, Chat, Talk, and Message

Channel changes score high with Ditzo’s online insurance customers

January 26, 2017
Chat Customer service success stories Improve customer experience

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a surprising one. It might even be called revolutionary

Customize your chat widget with the Web SDK

January 23, 2017
Chat Customer service software Improve customer experience

Because it is often the first place a customer looks when they want help, the Zendesk Chat Widget can serve as the voice of your website. To deliver a quality customer experience it’s essential that the chat widget is customized

1 2 3 ▸
  • Subscribe
  • Scroll it up

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.

Our Products
  • The Zendesk Suite
  • Support
  • Guide
  • Chat
  • Talk
  • Sell
  • Explore
  • Gather
  • Connect
  • Sunshine
  • Sunshine Conversations
  • Integrations & Apps
  • Product Updates
Top Features
  • Ticketing System
  • Knowledge Base
  • Community Forums
  • Help Desk Software
  • IT Help Desk
  • Security
Resources
  • Product Support
  • Request a demo
  • Library
  • Zendesk Blog
  • Live webinars
  • Training
  • API & Developers
  • Services & Partners
  • For Retailers
  • Relate by Zendesk
  • Webinars
  • Customer Stories
  • Services
Company
  • About us
  • Press
  • Investors
  • Events
  • Careers
  • Diversity & Inclusion
  • Neighbor Foundation
  • Contact us
  • Sitemap
  • System Status
  • Product Help
  • Legal
Favorite Things
  • Zendesk for Enterprise
  • Zendesk for Startups
  • Sh*t Agents Say
  • Zoe Calls Home
  • Zendesk Benchmark
  • Zendesk for Small Business
  • Gartner CRM Magic Quadrant
  • Hiring Great Support Teams
  • Customer Experience Trends
Enter the Fold

Subscribe to our newsletter.

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

Terms of Use Privacy Policy Cookie Policy ©Zendesk 2019

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Oops! Sorry something went wrong, try again later?

Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option