zendesk
  • Sign in
  • Product Support
  • Company
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Contact us
  • English
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Zendesk. Be the company your customers want you to be.
  • Toggle Mobile Menu
  • Products
    PRODUCTS

    The Support Suite

    The full service experience

    The Sales Suite

    The modern sales solution

    • Support

      Integrated customer support

    • Guide

      Knowledge base and smart self-service

    • Chat

      Live chat and messaging

    • Talk

      Call center software

    • Sell

      Sales CRM

    • Explore

      Analytics and reporting

    • Gather

      Community forum

    • Connect

      Proactive campaigns

    Platform
    • Zendesk Sunshine

      The Zendesk platform: open, flexible, and powerful enough to build the best customer experiences

    • Sunshine Conversations

      A new part of Sunshine that lets you build interactive messaging experiences

    • Marketplace

      Browse apps, integrations, and partners

  • Pricing
  • Solutions
    INDUSTRY
    • Financial services
    • Government
    • Healthcare
    • Manufacturing
    • Media
    • Retail
    • Telecommunications
    • Software
    COMPANY TYPE
    • Enterprise
    • SMB
    • Startups
    USE-CASE
    • Self-service
    • Omnichannel
    • Internal help desk
    • Sales CRM
  • Demo
  • Services
  • Resources

    Resources

    • Library

      Guides, research, videos, and resources

    • Events

      Come meet us in person

    • Partners

      How to locate or become a Zendesk partner

    • Blog

      News, tips, and best practices

    • Live webinars

      Online events

    • API & Developers

      Info for building things with Zendesk

    • Customer stories

      See what success with Zendesk looks like

    • Zendesk Relate

      Our global user conference. And our digital magazine.

    • Repeat Customer

      A podcast about amazing customer experiences

  • Company
    • Contact us
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Language
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Get started
  • Sign in
Blog
Blog
Improve customer experience
  • Customer engagement
  • Customer service management
  • Customer service software
  • Customer service metrics and data
  • Customer service trends
  • Customer service success stories
FEATURED ARTICLE
Sell more
  • Sales tips and techniques
  • Sales management
  • Sales software
  • Sales metrics and data
  • Future of sales
  • Sales case studies
  • Sales culture and recruitment
FEATURED ARTICLE
View demo

Sell more

Sales metrics and data

Learn from the past and prepare for the future with monthly recurring revenue

February 10, 2020
Sales metrics and data Sell more

Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets

The 3 revenue formulas every sales team should know

February 5, 2020
Sales metrics and data Sell more

Three revenue formulas worth using are gross revenue, net revenue, and deferred revenue. To help you evaluate your company’s finances, we’ll break down what these three types of revenue mean, how to calculate them, and how to evaluate your figures

The power of lead value in sales forecasting

January 23, 2020
Sales metrics and data Sell more

Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue

How to leverage the exponential smoothing formula for forecasting

January 16, 2020
Sales metrics and data Sell more

In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

How to use sales psychology to increase lead conversion rates

January 14, 2020
Sales metrics and data Sell more

To increase your lead conversion rate, you need to understand how consumer biases play out in day-to-day sales interactions, along with how to spin them in your favor

8 ways to effectively manage your customer data

October 1, 2019
Sales metrics and data Sell more

With just a little forethought, your sales team and company can be smart data owners. Here’s a list of 8 ways you can effectively manage your customer data

Sales pipeline management: A 7-step plan

January 17, 2019
Future of sales Sales management Sales metrics and data

The basic idea of sales pipeline management is to estimate the upcoming sales you’re aiming to close. Without proper pipeline management, you could be missing profitable opportunities. Do you know how many qualified leads are actually converting? Have you overlooked deals that are now lost? How many deals are actually worth pursuing? Over time, poor […]

  • Subscribe
  • Scroll it up

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.

Our Products
  • The Support Suite
  • The Sales Suite
  • Support
  • Guide
  • Chat
  • Talk
  • Sell
  • Explore
  • Gather
  • Connect
  • Sunshine
  • Sunshine Conversations
  • Integrations & Apps
  • Product Updates
Top Features
  • Ticketing System
  • Knowledge Base
  • Community Forums
  • Help Desk Software
  • IT Help Desk
  • Security
Resources
  • Product Support
  • Request a demo
  • Library
  • Zendesk Blog
  • Live webinars
  • Training
  • API & Developers
  • Services & Partners
  • For Retailers
  • Relate by Zendesk
  • Webinars
  • Customer Stories
  • Services
Company
  • About us
  • Press
  • Investors
  • Events
  • Careers
  • Diversity & Inclusion
  • Neighbor Foundation
  • Contact us
  • Sitemap
  • System Status
  • Product Help
  • Legal
Favorite Things
  • Zendesk for Enterprise
  • Zendesk for Startups
  • Sh*t Agents Say
  • Zoe Calls Home
  • Zendesk Benchmark
  • Zendesk for Small Business
  • Gartner CRM Magic Quadrant
  • Hiring Great Support Teams
  • Customer Experience Trends
Enter the Fold

Subscribe to our newsletter.

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

Terms of Use Privacy Policy Cookie Policy ©Zendesk 2020

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Oops! Sorry something went wrong, try again later?

Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option