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The New Face of Customer Service White Paper

The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

Forrester Names Zendesk a ‘Strong Performer’ Article

Forrester Names Zendesk a ‘Strong Performer’

Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…

Omnichannel customer service report Article

Omnichannel customer service report

Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…

The Zendesk Customer Service Benchmark Article

The Zendesk Customer Service Benchmark

Q2 2015 In Focus: Customer Satisfaction ABSTRACT In Focus: Customer Satisfaction Across the globe, businesses are…

White Paper

Matchmaking in the cloud: a perfect marriage of sales and support

This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…