Customer service management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Latest stories Page 14
Article Predictive Analytics, Machine Learning and Meaningful Customer Relationships
Your company’s success hinges on building strong relationships with your customers, and relationships take work. Sometimes…
Article Use customer surveys to innovate your customer experience
There are lots of ways to collect customer feedback—even from afar. One of the most common…
Article Tip of the week: Identifying which Facebook pages your tickets come from
If you have multiple Facebook pages linked to your Zendesk account, and you want to identify…
Article Tier 1: The most difficult level of support?
Meet Arthur, team lead for Zendesk’s Tier 1 support in APAC. Based in Manila, where he…
Article How to build great internal partnerships (hint: a stick is involved)
Meet Abel. A support engineer in our Dublin, Ireland office, Abel has made himself known to…
Article 5 tips to help agents provide great support across multiple chats
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
Article 3 ways to improve your customer service content
Learn how to quickly improve your customer service content by writing with empathy. Create a better…
Article 5 ways to reduce customer care costs without compromising quality
According to research, over 70% of all customers who leave a company for its competition have…
Article Complex business hours? That’s easy! Introducing Multiple Schedules
Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…
Article Top 3 Tips to Becoming a Profit Center
Revenue generating or not, most contact centers could be contributing a higher level of value to…
Article Revitalize your customer service with rotating roles
In the world of customer service, keeping things fresh and exciting for your agents is no…
Article Zendesk Deep Dive: Increase Productivity with Macros
Small gains often add up. And when it comes to gains in time, every minute helps.…
Article 3 tips for providing great customer self-service at scale
A great way to keep your customers happy (and cut down on tickets) is to make…
Article What’s New in your Zendesk: Scalable support
In this 30-minute webinar, we’ll get you up-to-date on the latest Zendesk feature releases and walk…
Article All for one, and one for all: Help agents work more productively, together
Sometimes it really does take a village. When it comes to tackling customer support challenges, this…
Article How to deliver great customer service at scale
The problem with business operations is that as soon as you get things set up in…
Article Streamlining your workload: efficiency tips for small businesses
It's not uncommon for businesses to outsource the management of their IT infrastructure to managed service…
Article The uphill climb to an effortless customer journey
Companies have never had more ways to engage customers in conversation, thanks to startling advances in…
Article Your passport to Startupland
Ever wondered what it’s like to start your own business? The journey from idea to startup…