Customer relationships

Post-pandemic trends from a futurist—what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

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The hottest CX trends for retailers are anything but trendy Article

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

Stop for a CX moment— 4 industry leaders on thriving under adversity Article

Stop for a CX moment— 4 industry leaders on thriving under adversity

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…

Inspiring customer loyalty by giving thanks Article

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

Why the employee experience is the customer experience Article

Why the employee experience is the customer experience

The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…

Holiday 2020: 3 trends for retailers this season Article

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

3 organizations on fostering long-term customer relationships Article

3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

Becoming indispensable—a company that your customers can’t live without Article

Becoming indispensable—a company that your customers can’t live without

James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…

Small but mighty: Booksellers adapt to meet customer demand Article

Small but mighty: Booksellers adapt to meet customer demand

You could say that books are having a moment right now. With more people looking for…