Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Providing automated self-service where customers (and agents) want it most Article

Providing automated self-service where customers (and agents) want it most

As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.

How to satisfy customers using the right tone of voice Article

How to satisfy customers using the right tone of voice

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…

Better together: Zendesk welcomes Base Article

Better together: Zendesk welcomes Base

Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

5 qualities of the perfect customer service employee Article

5 qualities of the perfect customer service employee

Perfection doesn’t exist—but some people just happen to possess the characteristics that make them more suited…

6 steps towards developing a customer support career path Article

6 steps towards developing a customer support career path

As with any profession, a customer support career path can movie in many different directions

Zendesk’s customer service guide for startups Guide

Zendesk’s customer service guide for startups

Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…

How Zendesk helps IT teams with the employee experience – APAC

How Zendesk helps IT teams with the employee experience – APAC

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

How Zendesk helps HR teams with the employee experience – APAC

How Zendesk helps HR teams with the employee experience – APAC

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

It’s national app month Article

It’s national app month

No, that's not a holiday I made up just now

Will your support team work from a central location or virtually? Article

Will your support team work from a central location or virtually?

If you find yourself in the position of needing to expand your support team, one important factor will be whether you want your agents to work from a central location or a dispersed workforce

How self-service helps Reverb hit the right notes with customers Article

How self-service helps Reverb hit the right notes with customers

Emphasizing strong knowledge management practices, the team at Reverb gets ahead of customers’ needs with a truly omnichannel approach to customer service.

Slack & Zendesk: The future of internal collaboration Article

Slack & Zendesk: The future of internal collaboration

See how Slack – one of the world’s most popular collaboration hubs – uses Zendesk internally…

What’s New at Zendesk: June 2018 – Europe Article

What’s New at Zendesk: June 2018 – Europe

We’re excited to announce a brand new product, a new plan for Zendesk Guide, and over…

What’s New at Zendesk: June 2018 – Asia Pacific Article

What’s New at Zendesk: June 2018 – Asia Pacific

We’re excited to announce a brand new product, a new plan for Zendesk Guide, and over…

6 keys to a successful ticket escalation process Article

6 keys to a successful ticket escalation process

Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents

Three things to keep in mind when recruiting customer service agents Article

Three things to keep in mind when recruiting customer service agents

Here are some key activities for everyone involved in the process to make sure you’re effectively recruiting customer service agents

The importance of customer service benchmarking Article

The importance of customer service benchmarking

Regularly benchmarking your performance against peers is essential to maintaining a competitive edge

Omnichannel vs. the other way Article

Omnichannel vs. the other way

Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does

Announcing the Zendesk and WhatsApp Integration Article

Announcing the Zendesk and WhatsApp Integration

We’re excited to announce the launch of our integration with WhatsApp Business Solution

What’s the haps with the apps? Article

What’s the haps with the apps?

We're closing out July with some great new apps