Great customer experiences require more than the right tools. It’s also about the people—your people.
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Research reveals that, for the first time, consumers’ new leading value is equality.
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Why Zendesk adopted food insecurity as an area of focus in 2021
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…