Customer experience

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Relate Live: Transform your team, tech, and CX Article

Relate Live: Transform your team, tech, and CX

Whatever it is you hope to rework—or dare we say transform?—there’s something for you at Relate Live

Fill the self-service gap Infographic

Fill the self-service gap

More often than not, customers would rather help themselves than reach out to a support agent.…

Why CX, Why Now? Article

Why CX, Why Now?

Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…

2017 retail and ecommerce customer service trends Article

2017 retail and ecommerce customer service trends

In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between…

Highlighting your customer service capabilities Article

Highlighting your customer service capabilities

Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…

Create and measure effortless customer experiences Article

Create and measure effortless customer experiences

It turns out the best way to retain your customer base is to simply meet their…

Fine Tuning: Capturing the right data to provide a more personalized customer experience Article

Fine Tuning: Capturing the right data to provide a more personalized customer experience

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…

Effort and Conversion: An Inverse Relationship Article

Effort and Conversion: An Inverse Relationship

Less equals more when it comes to the relationship between effort and conversion. Contrary to long-held…

Is “make customers happy” a real business plan? Article

Is “make customers happy” a real business plan?

Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…

Best books to step up your customer service game in 2015 Article

Best books to step up your customer service game in 2015

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…

The New Face of Customer Service White Paper

The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

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How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

What to Say to Defuse Even the Worst Customer Situations: Q&A with Rich Gallagher Article

What to Say to Defuse Even the Worst Customer Situations: Q&A with Rich Gallagher

Rich Gallagher will be joining Zendesk for a live webinar on May 22nd We talked with…

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3 Keys to Building a Kindness Revolution

There’s no question that a great customer service experience is key to keeping customers, and keeping…

The new face of customer service Article

The new face of customer service

Businesses talk a lot about customer loyalty. And for many businesses, building customer loyalty means creating…

Community tip: 11 ways to give customers the love with Zendesk macros Article

Community tip: 11 ways to give customers the love with Zendesk macros

11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…

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Creating a great customer experience in any language

Providing a localized product is just one part of serving your customers in their preferred language—to…

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7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…

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Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

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United Kingdom omnichannel survey