Latest stories Page 13
Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…
Get your personalized Customer Support Performance Report Card here. Your customers are comparing you to the…
Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for
A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.
What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well
Customer support helps users troubleshoot and optimize their use of a product—knowing how it connects to customer service can be a boon for business.
See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.
Focusing on customers' needs is crucial, but creating a rich employee experience can be just as important to a company’s long-term success
When IT leaders are deciding what they need out of a CRM platform, there are five…
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.
The basic idea of sales pipeline management is to estimate the upcoming sales you’re aiming to…
Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…
Preparing agents and triaging tickets are especially important when it comes to structuring product support
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace