
16 customer service tips for 2021 and beyond
Customer service tips for customer service Champions.
Guides, research, and more

Strengthening employee engagement in a time of uncertainty
In the months since the start of the global health crisis, millions of employees have shifted…

How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
Browse The Library
Want to go deep on a subject? We’ve got you covered.
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5 ways AI is helping solve human problems
We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…

Welcome to your one-stop integration shop
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Proven ways to deal with high call volume
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.

Four key principles for evolving the employee experience
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.

CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

How SMB sales teams are keeping up in 2020
Let’s take a look at how SMB sales teams are adapting to keep up.

5 messaging best practices for a better customer and agent experience
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.

30 customer success interview questions you should ask every candidate
To build the team of your dreams, ask these customer success interview questions.

Forget the pitch: 9 sales questions to close the deal
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.

4 companies talk CX, changing course, and managing expectations
Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…

How to successfully onboard a remote customer support team
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.

Setting sales goals in 2020: How to achieve success in today’s changing climate
Struggling to meet your sales goals this year? Chances are you'll need to adjust them to meet today's changing climate. Here's how.

5 key things to consider when evaluating a messaging partner
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…

How to show customer appreciation (+ customer gift guide)
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.

How a ticketing tool helps SMBs scale with growth
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…

18 customer service videos to improve your customer service skills
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.

Gartner’s 9 predictions for the post-COVID future of work
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…

The sweet sound(s) of productivity
We’ve all been there. You’re trying to do some deep work and there’s something going on…