Article 16 customer service tips for 2021 and beyond
Customer service tips for customer service Champions.
Service
White Paper Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Sales
Article Close deals faster with sales process automation
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Article 5 sales process templates for building out your pipeline
Tighten up your pipeline with custom stages and criteria requirements
Article How sales managers use Zendesk Sell to boost their team’s performance
At the end of the day, sales managers are focused on one goal: Making sure their…
Article Sales performance: Why it matters and what managers can do about it
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
Culture
Article Hone your storytelling skills for effective leadership
Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
Article Riding the wave isn’t easy — 10 self-care tips from a pro surfer
Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…
Article Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
Article How community nonprofits shift focus to solve for food insecurity
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
Guides, research, and more
Strengthening employee engagement in a time of uncertainty
In the months since the start of the global health crisis, millions of employees have shifted…
White Paper How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
White Paper Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
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Article 5 ways AI is helping solve human problems
We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…
Article Welcome to your one-stop integration shop
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
Article Proven ways to deal with high call volume
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
Guide Four key principles for evolving the employee experience
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
Article CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Infographic How SMB sales teams are keeping up in 2020
Let’s take a look at how SMB sales teams are adapting to keep up.
Article 5 messaging best practices for a better customer and agent experience
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.
Article 30 customer success interview questions you should ask every candidate
To build the team of your dreams, ask these customer success interview questions.
Article Forget the pitch: 9 sales questions to close the deal
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
Article 4 companies talk CX, changing course, and managing expectations
Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…
Article How to successfully onboard a remote customer support team
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Article Setting sales goals in 2020: How to achieve success in today’s changing climate
Struggling to meet your sales goals this year? Chances are you'll need to adjust them to meet today's changing climate. Here's how.
Article 5 key things to consider when evaluating a messaging partner
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Article From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
Article How to show customer appreciation (+ customer gift guide)
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
Article How a ticketing tool helps SMBs scale with growth
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Article 18 customer service videos to improve your customer service skills
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
White Paper Gartner’s 9 predictions for the post-COVID future of work
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
Article The sweet sound(s) of productivity
We’ve all been there. You’re trying to do some deep work and there’s something going on…