Article Transitioning to a remote workforce
To ensure your customers continue to get the best possible experiences while safeguarding the well-being of your workers, we have assembled some of our own best practices for a remote work environment
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4 ways to create mobile customer engagement
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
4 best practices for creating a stellar mobile experience
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
White Paper Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Sending surveys in the time of coronavirus
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully
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Article Top CRM benefits for sales and support teams
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
Article What is the CRM process?
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Article Fast-track lead generation with Sell + Reach
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Article What is the sales pipeline and how do you track it?
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
Guides, research, and more
Guide How the Junkyard Golf Club scales customer support wisely
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
Guide The Groomsman Suit offers suits customers love–at scale
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
Browse The Library
Want to go deep on a subject? We’ve got you covered.
Latest stories Page 8
Article 5 ways financial services can use messaging to create a better experience
Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalized, and secure messaging experiences
Article The 4 most important ways software impacts your customer experience
Customers may not be interested in your customer experience software – but your company absolutely should be
Article Diving deep into CX trends: a Q&A with Ray Wang
Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends
Article The ultimate lead qualification checklist in just 5 questions
With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects
Article 7 tips for creating a customer centric business
Take a look at how putting the customer at the center of your company’s orbit can change your business for the better
Article Learn from the past and prepare for the future with monthly recurring revenue
Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets
Article How to handle customer complaints: 10 tips to manage them better
Play your cards right, and today's upset customers may become your most loyal customers tomorrow.
Article The 3 revenue formulas every sales team should know
Three revenue formulas worth using are gross revenue, net revenue, and deferred revenue. To help you evaluate your company’s finances, we’ll break down what these three types of revenue mean, how to calculate them, and how to evaluate your figures
Article Make more sales faster with lead scoring
With the help of lead scoring, reps can more easily prioritize prospects who stand to yield…
Article Say hello to 2020 with new integrations
We've got a great roundup of new integrations to ring in the new year. Read all about them
Article How to overcome common sales-related customer service challenges
Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them
Article 6 productivity tips for customer support agents
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
White Paper Here’s why your prospecting emails aren’t being read by execs, according to an exec
By the time you reach a C-suite level, everyone in the organization is contacting you. And…
Guide Guided demo of Zendesk
There are a number of generic ways to grow a small business, such as managing your…
Article 4 factors hindering your close rate
We’ll talk about the four most common factors that hinder close rates and how to eliminate…
Guide A guide to mobile CRM
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
Article Welcome Sell apps to the Zendesk marketplace
With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales
Article Deep learning vs machine learning: a simple way to understand the difference
Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference
Article The power of lead value in sales forecasting
Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue
Article Why Excel is an ineffective sales tracker (and what to use instead)
It's time to stop formatting endless spreadsheets and invest in a tool that does the work…