Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
Your support team can create customer loyalty. Here's how.
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
If you want your sales team to reach their potential, help them get more out of the data.
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
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These days, getting customer support right is more important than ever. Smaller firms must go above…
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
While the general use of customer relationship management software (CRM) has become the industry standard, it…
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The difference between customer data platforms, CRMs, and data management platforms — there’s never been a better time to use customer data to help you grow
Learn how to communicate effectively and empathetically during times of organizational change
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
Customers expect fast, personal support from retailers. They want to connect with companies on their own…
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve
With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…
By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement
Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.
Measuring change management effectiveness starts with evaluating how a change impacts the people in your organization—your internal customers
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Learn why change management matters to employee morale and successful business changes
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention