Article Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
Improve customer experience
Article What is call listening?
Call listening can help improve your customer service team's performance. Here's what you need to know.
Article The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020)
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Article Zendesk update: Helping each other to keep moving forward
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Article Chasing unicorns: How the most successful startups handle CX
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
Sell more
Article How SPIN selling works (and 34 questions you can use to close more deals)
Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.
Article Beginner’s guide to the sales process for startups
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
The ultimate guide to a successful discovery call
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Infographic How SMB sales teams are keeping up in 2020
Let’s take a look at how SMB sales teams are adapting to keep up.
Guides, research, and more
Guide Four key principles for evolving the employee experience
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal
White Paper Gartner’s 9 predictions for the post-COVID future of work
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
Guide Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
Browse The Library
Want to go deep on a subject? We’ve got you covered.
Latest stories Page 45
Article How gaming company Miniclip is getting to know their players
Every gaming company wants to build a better game and provide the best experience possible for…
Article 5 tips to make sure your customer service is Millennial-ready
We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…
Article Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
Article Beat the heat with these cool additions to the Zendesk Apps Marketplace
We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…
Article Scaling HR operations with a help desk
Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…
Article Tip of the week: Markdown embedded images
If you aren't yet using a rich text editor in your Zendesk but you still want…
Article Everything is cooler in color: Zendesk’s customer service coloring book
Customers and businesses aren’t always coming from the same place. But that’s not a bad thing.…
![How to create a customer feedback form [+ free template]](https://d26a57ydsghvgx.cloudfront.net/content/blog/Artboard%20126Square_Bubbles@2x.png)
Article How to create a customer feedback form [+ free template]
Are you getting the customer feedback you need to improve your business? Here are 9 useful tips for designing and writing better customer feedback forms.
Article 6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
Article How to chat with your customers: 5 tips from the pros
Customers who chat are three times more likely to make a purchase than customers who don’t.…
Article Engaging with Students in the Modern World
In today’s digital world, prospective students and learners prefer an instant answer over having to wait…
Article 15 new Zendesk apps and integrations
This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…
Article Tips for practicing customer empathy
Meet Aurash, Support Operations Manager on the Zendesk Global Customer Advocacy team. Though his current role…
Article 5 unconventional ways to use live chat on your website
An increasing number of companies are turning to live chat for unconventional uses, finding creative ways…
Article Bright Ideas: IT Customer Stories
As companies grow, so do the complex demands placed on the IT service desk. Without the…
Article Meet “Copenhagen”, Zendesk’s new responsive Help Center theme
Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…
Article Forrester’s Vendor Landscape: ITSM SaaS Solutions
Many organizations in the infrastructure and operations (I&O) space rely on IT service management (ITSM) tools…
Article When employees are happy, business booms
Human Resources (HR) professionals may have a reputation as mediators of disputes and personnel complaints, but…
Article Ask the analysts: Gartner’s take on the customer service technology landscape
As we approach the midpoint of the year (how did that happen so fast?), it’s a…