AI-first service. Catered to humans.
Customers and employees are more than interactions, they're human. Give them faster, more personalized experiences using AI trained in the art of customer service.
New
Zendesk Relate 2024
The future of CX is here. We invited big thinkers to think bigger at Relate, where we announced our latest products: AI agents, agent copilot, workforce management, quality assurance, and next generation AI features.
Artificial intelligence
Complete your CX with AI
Amaze customers, support your team, and transform your business with Zendesk AI—the complete AI solution for customer experience.
Explore new features
AI-powered bots
Make room for AI agents
Meet Zendesk AI agents, the most autonomous bots in CX. They know how to work alone and alongside your human agents.
Explore AI agents
Workforce engagement management
Maximize team performance
AI-powered Zendesk workforce management and quality assurance optimize team productivity and elevate your service.
Explore new featuresZendesk for Service
Perfect the customer experience
Personalize all conversations
“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalized experience.”
Addie Wallace
Senior Director of Brand Marketing
Take your support personally
For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.
Return on investment
Maximize your ROI
You’ll save time and money with Zendesk. Don’t take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on investment over three years.
Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.
Reduce effort per ticket
Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.
Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.
286%
Average ROI
Customers achieved over three years
$20
Million
Net present value customers reached over three years
2
Months
Time it took for customers to receive payback
Our awards
Recognized by leading industry leaders
