Zendesk Feature Close-Up: Triggers

Published October 14, 2016
Last modified October 14, 2016

Let’s be honest: There are a wealth of features to think about when you’re building a workflow. In Zendesk, triggers are by far the most beloved and arguably the most important. For good reason—they’re powerful and have the capacity to shave precious seconds off every support interaction. Those seconds add up. Triggers can eliminate manual processes, which reduces keystroke errors and, in turn, makes your data more reliable. They'll also keep working for you by running in the background as a ticket moves through its lifecycle, ensuring that nothing slips through the cracks for your agents and customers.

In this on-demand webinar, Zendesk Trainer Emily Page will show you just how much work triggers can do for your team. Whether you’ve just started mapping out a workflow or you’ve been using Zendesk for years, tune in for some pro tips that will make sure you’re up-to-date on the creative ways to use triggers.