Bright ideas: how some companies are winning the customer service game

By Stephanie Won

Published February 16, 2017
Last modified February 16, 2017

The best customer service software won’t lead to more loyal customers if you aren’t willing to invest in creating a great customer service. This holds true whether you’re a provider of B2B software for large enterprises or a fashionable retailer.

That’s why we do our best to promote companies that use Zendesk as part of a larger strategy for providing the best customer service in the world. So we’re excited to share with you a collection of stories that illustrate all the great ways companies are improving the customer experience with Zendesk.

Customer service is critical in today's one-swipe, one-click away world; competition is stiff and it only takes milliseconds to go to a competitor. Don't just listen to us. Read our customer stories and learn how they help keep their customers happy.

Learn how:

  • Box decreased first response time by 20%.
  • Swiftkey reduced customer tickets by driving more customer self-service.
  • The Federal Communications Commision responds to each of its 450,000 annual complaints in at least 10 days.
  • Le Tote achieved 94% customer satisfaction.

Learn how companies are providing great customer service